GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Added the MSI US offer letter emailed to us at the top of the #1 post:
http://forum.notebookreview.com/thr...0-gt80s-owners-gpu-upgrade-discussion.795236/

Spoiler

Greetings, valued gamer!

Thank you for submitting your forms for the trade-in program for your GT72 or GT80. The GT72 and GT80 with GTX 900 series are facing limitations of the power and thermal design, which will not be able to convert into GTX 10 series. We value our customers and in order to fulfill our promise for GPU upgrades, we can replace your laptop for a new model at the same cost as if you were to have been able to solely upgrade the GPU from GTX 900 series to the GTX 10 series.

Please see the details of the trade in program as outlined below:


Your Laptop

Upgraded Equivalent Unit

Estimated Upgrade Cost

GT72 w/970M

GT72VR Dominator w/GTX 1060

$600

GT72 w/980M

GT72VR Dominator Pro w/GTX 1070

$700

GT72 w/980

GT73VR Titan Pro w/GTX 1080

$1000

GT80 w/980

GT73VR Titan Pro w/GTX 1080

$1000

GT80 w/970M SLI

GT83VR Titan Pro w/GTX 1070 SLI

$1800

GT80 w/980M SLI

GT83VR Titan Pro w/GTX 1070 SLI

$1400

GT80 w/980 SLI

GT83VR Titan Pro w/GTX 1080 SLI

$2000

How to trade in your Laptop:

1. If your laptop was NOT originally purchased and upgraded from one of the MSI authorized Build-to-Order reseller below.
a) Unit must be shipped back to MSI without any physical damage and with all original components which includes the following but not limited to:
i. Power Adaptor
ii. CPU
iii. Graphics Card
iv. Memory
v. SSD/HDD
b) If you made any component upgrades to your laptop by yourself, you must remove all upgrades and return the laptop back to us with all of its original components.

2) If you purchased your laptop with upgraded components from one of the Build-to-Order resellers below, let us know and we will be working with those resellers to off you the trade-in program.
a) We will be contacting you once we have gathered everyone’s information and iron out the specifics with those resellers.

3) MSI authorized Build-to-Order resellers:
a) Xotic PC
b) Computer Upgrade King
c) EXcaliber PC
d) Gentech PC
e) Mobile Advance
f) HID Evolution Computers

4) MSI is not responsible for any files and data on the laptop that you trade in to us. It is your responsibility to back up all of your files as needed.

Please respond to this email with answers to the following questions:

1. Your name that you submitted the GT Trade-in form with?
2. Do you want to trade in your laptop for an upgraded unit with the equivalent GTX 10 series GPU?
3. Did you purchase your laptop from an authorized Build-to-Order reseller? If yes, which reseller?
4. Any other questions, comments or concerns?

Once we have received your answers, we will contact everyone on a case-by-case basis and provide further instructions on how and where to ship your laptops, as well as how you need to pay for the upgrade cost.

Thank you for your patience and support. We look forward to working with you to ensure your satisfaction with your purchase so that you can continue to game on!

 

Hopefully they keep it open for as long as the 10 series is supported, maybe if you wait long enough you'd get a Kaby Lake model. There is still a lot of life left in the 980m's, especially if you push it to 1300MHz. With that overclock it benches close to my wife's desktop 970, but without gimped VRAM.

It would be pretty ridiculous if MSI was expecting everyone to have 1.4k-2k to throw down at a moments notice. I'm just lucky that I was expecting to upgrade right now anyway so I have the cash. I was actually working on finalizing a deal for selling mine tonight for $1300 and then picking up the GT83VR at Microcenter when I noticed the e-mail.

 

I don't see any mention of a time limit, to respond or to follow through on the trade-in.

When do we need to respond, and how long do we have to follow through on the trade-in?

Posting to the MSI Rep thread now...done:

http://forum.notebookreview.com/thr...or-the-msi-rep-2.795226/page-19#post-10363593

 

I bet the tdp on the 1080 is way lower than it's supposed to be anyway. I can only imagine for the 1070. I know they won't run at full voltage.

 

i think the "better deal" is largely irrelevant or even opposite is true..i personally don't care about the upgraded ram/cpu...its actually an Problem for myself alot of folks who upgraded their machine thru reseller or on their own, since i have to take out 16gb ddr3 i added and ssd i added, and somehow find a way to sell those parts since they would not physically fit into the new gt72 or gt73 ..so its not really a better deal if you ask me even tho i have 4000 series and ddr3 .....the new platform just forces me to spend more money upgrading after they send me a new laptop....so not not sure how its a better deal.

the really unlucky ones are the ones that bought a gt72 with 8gb and took out the entire motherboard for ram upgrade...those guys now have to take it all apart again to take out that ram to restore it to stock config (take out the back panel and remove entire mobo)....to those guys the upgrade makes their ram useless and requires them to do a couple of hours of work.....what a pita

 

Knowing MSI, I'm sure you're right, but the core is the same silicon regardless. In any case, the SLI 980s were also capped at 137W, and the single 980s were ~150W.

 

Yes we would. Some users purchased the fastest option at the time, which was the 980m SLI model. I don't care how you paint this - I would NOT have upgraded to a 1070. Yes, I understand it is technically a stripped GP104 core and that it is still faster than the 980m SLI, but I would not have upgraded to "Faster", I would upgrade to whatever the fastest option is at the time, and I still wouldn't be upgrading for another 8 months. You're arguing that one model is a direct relation to another, and I'm telling you, I wouldn't be buying that "direct" relation.

 

The argument isn't about whether or not MSI should let you upgrade to the 1080s. I agree that they should. The debate is about what the next-gen equivalents are for the 980M and 980.

 

I know. The more I dug in, the more I regretted my whole purchase. I should have known better. I honestly have no one to blame but myself for being so gullible.

It's all damage control at this point. I'll most likely put whatever laptop I end up with on eBay and try and get some cash cause it's the new model and just put that toward something that's more worth the money. Like hookers and blow.

 

Actually, that is your debate - not mine! I was never after the next-gen equivalent card. I am after the top tier card offering at the time that I upgrade, just like I was after the top tier card when I bought my model. Currently, that card is the 1080.

Better yet, I want to put the next 2 generations of video cards into my existing GT80 and I want the choice to pick the card I upgrade to.

The whole situation just stinks. Like many, I was hoping for better resolution, and I am not satisfied with the proposed solution at all.

 

the debate is two sided:
1) technical side- what tiers chips/dies get branded how. (historically 2nd from top gpu gets tweaked and rebranded to become top Mobility card)
2) marketing/branding/tier positioning

as far as technical, yes if nvidia could not lower tdp for 1080 to 160 wttas, they would have had to take the 1070 and make it the 1080M. this is irrelevant since they lowered desktop 1080 to be Almost same tdp as older 980-Laptop.
regardless of technicals, some people just keep buying top tier gpu every year or two (or three) regardless of what chip it is, which die is used.

So regardless of technical, as noted above, some folks who paid for Top GPU originally want option to Upgrade to Top GPU of today. they can call that new top gpu "craptastic X 6000" if they want. it doesn't matter what they call it, as long as it benches fastest of what they offer, and as long as the option to upgrade to it is provided on a reasonable time frame.

 

Exactly, so why are you changing the subject of an existing discussion? I have already said that I agree with you on this particular point.

Again, I'm not arguing against this. I was directly responding to a quote that said the 980M should be considered the 1080 equivalent. Also, Clevo 1080s are capped at 190W, which is over the official desktop 180W TDP.

 

All i see right now is the broadwell and Haswell owners will benefit from this trade in. Skylake owners not so much. I bought a 6820hk model and i don't see where i fall in all this. The upgrades target Gt72/GT80 and not the S variants.

 

Look at this fiasco. What happens when the 1180 comes out and we're at wits end again for our second (some of us) generation upgrade?

 

welcome to the $2000 a Quarter gaming laptop lease program.

 

So it took them almost 2 months to come up with this tiny table? To be honest, I expected something more diversed.
And yet even this table still lacks options for GT72's with GTX 800m series.
Could someone, please, ask them about options for laptops with 800m series in the US?
I'd really appreciate that and I think it'd be nice to compare those prices as well.
And, by the way, why there's no option for GT73VR with GTX 1070?

 

For any discontentment, please email the fine gentlemen below to join the lawsuit:

[email protected]

You must explicitly state that you want to be included and that you will not talk about what is said in this group in any other form or with any MSI representative.

Even if you are not sure, just sign up now. You have nothing to lose.

 

my 6820HK GT72S is not even 3 months, plus I this laptop was bought in USA but I am currently in the Philippines. How am I suppose to trade in this laptop?? This wouldn't have been a huge issue if this laptop was upgradable in the first place. Plus since its not even that old, I really didn't want to upgrade to 10 series originally. I was suppose to skip the 10 series and go for 11 instead.

If there is a deadline for this, its like they are rushing is to commit to them

 

Wow, so you guys in the US got offers based on the price of upgrading the GPU alone, if you can get MSI USA to let you keep the existing GPU/s to resell as you if they had made the MXM cards available, then that's a great deal.

CPU, RAM, SSD's generations are all irrelevant as the only cost to bear should GTX9XX to GTX10XX as this is what was advertised by MSI.

I'm pissed that the GT72 w/980m to GT73 w/1080 cost is $1,000 in the USA yet in the UK is $1735.29!!

I'm also intrigued by a conversation I had yesterday (14/10/2016) with Channel Sales Manager and Marketing Manager, where they stated that they will bring an MXM 1070 board to the existing GT72 owners as an upgrade.

MSI need to fix this still.

 

Please email to get in on the lawsuit if you're not happy. The more people we have, the higher likelihood of action.

 

Why on earth in an upgrade program to a new laptop would they let us keep the graphics cards? what, we send the laptops out without gfx cards so they can't test them for defects? They send us the cards back?

It's such ******** that we're at msi's mercy. That's why there's a class action we can join.

 

Hell, my laptop is not even listed as a option(965M SLI). I bought the 965m sli since Pascal was on its way and was planning on upgraded when that came out I might be SOL now............

 

Seems like they just ignored a bunch of GPUs. Well, I guess both 965m and 800m can be considered as 970m since nothing lower is listed?

 

If this ends up being a thing I will laugh at the ineptitude... this whole thread, this whole issue would have never progressed beyond impatience if they'd just said "your upgrades are coming, our engineers are working on them, stay tuned".

I wonder how dumping all the old laptops will go. How much above the effective trade-in they're giving when MSI sell them back into the seconds channels.

Also, have they put an expiry on the offer?

 

Basically whoever purchased a high end MSI laptop recently is getting shafted compared to those who have bought a while back.

 

This isn't an "us" vs "you". There is no competition. MSI screwed all of us. Some of us are shafted slightly less, but make no mistake, we're all still shafted.

 

Isn't the GTX965 a bga soldered on card?

Sent from my SHIELD Tablet K1 using Tapatalk

 

My problems with this is . First is they do not even acknowledge the GT72s and GT80s in this . They are limiting what i can upgrade to and they expect me to be without my laptop for a period of time. Honestly out of all the three problems i have given. The last one is the biggest problem i have.

 

Well, there was this:
https://us.msi.com/Laptop/GT80-Titan-SLI-GTX-965M-SLI#hero-overview

 

@RandomID Nope it does look like they made an MXM Slot version to it so i will take back what i said.

 

Hopefully they come back with a more robust trade program (sooner than later), because this current situation is missing models. They should have gone by specific model numbers, and give us a specific model of the resulting trade instead of leaving it non-descript and vague.

Maybe a GT80S owner wants to upgrade to a GT83VR with minimal cost out of pocket. Maybe a GTX965 owner wants an upgrade...

Otherwise, it looks like this is going to class action lawsuit and I would really rather see the owners and MSI work out a viable solution rather than involve lawyers who are going to take a cut.

 

I emailed them to see if the GT73VR w/ 1070 is an option. There's no way I pay a single dime for the GT72VR.

 

I just noticed something funny - if you go to this page ( http://www.laptopmag.com/reviews/laptops/msi-gt83vr-titan-sli), which ironically is linked from the MSI GT83VR Titan Pro product page ( https://www.msi.com/Laptop/GT83VR-6RF-Titan-SLI.html#hero-overview) - it's the "Laptop Editor's Choice" logo just under the notebook product image - they removed their comment function only for the MSI product review.

I visited every other 'review' page on the Laptop Website, and not only is the comment function visible at the end of the review, but at the top of the page, just to the left, are social network links such as, Fakebook, Twitter, Google plus and Reddit. Neither of these elements exist on the "MSI GT83VR" review page.

Conspiracy or did Laptop just forgot to set these up on the MSI review page???

 

I was offered same deal too... Though its not much of a deal considering what we were promised

 

Its the review for the new laptop not for yours so it wouldn't really be appropriate to complain there anyhow

 

It would be the ideal place to let people know how MSI treat their customers, let them know prior to purchase.

 

They list the gt80 not the gt80s
Those are 2 different models right?

 

The "must be returned with no physical damage" clause excludes me instantly. I'm going to have to go to war, over this.

 

you absolutely have nothing to lose I urge you all to sign up but again give me some time to get everyone's emails I'm getting a flood of emails so bear with me. I expect to have the 25 names before the end of the day so I will be speaking with the lawyer on Monday.

 

Well well MSI,

F for Effort. Right? Shall I tack on a participation award as well? A little plastic trophy that says 'you tried'?

Well, I don't think MSI are deserving on anything I mentioned above because they did not even try.

It is become clear and apparent that MSI and their futile attempt and long stagnation has led to the frustration of the owners of this so called 'niche market'.

MSI made this situation into a lawsuit by mismanagement and accumulation of crappy decision making.

We will put an end to this stagnation join the class action. Together, united, we will solve this once and for all. Send an email to [email protected]

We will solve this once and for all,
MSI CLASSACTION

 

When emailing me you must say you wish to be counted and promise not to discuss what said in our group with any other forum or any MSI representative and you will be invited to our Google group MSI discussion page. OnlySLI is helping me in the google group with technical questions. Thanks OnlySLI now LETS TURN UP THE HEAT!!

 

MSI can shove this offer up their a**. We don't even get to keep and sell off our current GPUs? Two things

1. Last time I'll ever buy an MSI
2. Class action galore. I want the 2000 dollar upgrade for my machine minus the value of the 980s I have. Which would make it very very cheap.

 

me too! let me know how it goes for u with this.

 

isn't google group discussions public?

 

You can make it private.

 

The page is set to private invitation only

 

You guys get the email from Michael Zhu also?

 

yes, almost right after the initial email.

 

i got one from Michael, which i linked in this post:
http://forum.notebookreview.com/thr...rade-discussion.795236/page-190#post-10363483

 

I sent Michael a respectful email, laying out why I feel the condition of my current machine should't affect my eligibility for the program. I also covered why the base SKU GT73VR is the machine I deserve, due to the GT72VR missing too many feature found in the previous GT72 generations.

We'll see what he says.