GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I'm only showing 20 members and suspending invitations for the day to see who has joined there should be 26 but I noticed some were duplicate requests. let me know if you didn't receive a invite in your email to me and we will work on it individually.

 

Yeah thats what I'm also concerned about, if your GT72 came with the 6820HK wouldn't that downgrade you to the 6700HQ since I'm not seeing a 6820HK variant of the GT72VRs. Also is there anything for APO/AP personnel? I bought mine in the states and now I'm living in Japan (hence why I have a laptop instead lol). Sending it back to the states, waiting, getting confirmed, then having one sent back would take almost a month, is there a way to send it one closer like a Japan service center? Anyone in my situation or similar?

 

Yup, I emailed Michael and hopefully will get a response about the CPU concerns. That is my biggest concern.

 

email me at [email protected]. we have 25 people so far and need more for the class action will be on contingency (we pay nothing) otherwise we are on our own. Come on we need more lets do this!! You have literally nothing to lose, if it doesn't work just pay for the upgrade. if it does we can at the very least negotiate for a free trade because there is no mention of the second upgrade. come on we have to try [email protected]

 

This makes no sense still. Why would anyone pay more than the cost of the MXM board they want to upgrade to? (1080 costs $1,325, 970m to 1080 owners pay $1,400?).

As the upgrade would have been, as per rjtech.

1070 MXM upgrade cost - $825
1080 MXM upgrade cost - $1,325

The card you have at present makes no difference to what you would have paid to purchase the new MXM card, so it shouldn't make a difference in MSI's scheme.

Also if MSI wants us to exchange our notebooks with the existing GPU/S still in them the upgrade prices should be adjusted accordingly.

And MXM GTX 980m are selling secondhand in the UK for ~$700 and the MXM GTX 970m for ~$500.

 

Small question, in France, we should receive MSI's offer tomorrow.
However, I no longer have the originals SSDs, I sold them because I replaced them by others.
Can MSI really disqualify me from the exchange offer for this ?

 

yeap

 

I have also replied to the email from MSI. I have a GT72 with 980m. The current offer is better than what I expected after reading about the Europe offers but still not what I was hoping for. I wanted to upgrade to the gtx 1080. I asked if there was any option for it, will reply to this chain when I hear back. Seems you can only get the 1080 on the titan models so not hopeful they will have any good option to upgrade to that from my model.

 

There is no way in hell I would

 

@ryzeki pls delete

 

what about kabylake?

 

1080 = 2x980m so does not equal upgrade unless doing vr and in any case when vr starts using sli it won't be an upgrade, just an equivalency.

 

I am still scratching my head a little bit because MSI claims to be charging us the upgrade cost for the card(s). Within the email it states, "*Each upgrade cost is the same as if you were to only upgrade the GPU."

However, that can't really be the case. As someone else mentioned, it would technically cost no more to buy a 1070 SLI for a GTX 970m SLI laptop than it would for the 980m SLI laptops, yet they have a $400 difference. Remember, this cost was to "only upgrade the GPU". This only makes sense if they are staggering the costs for upgrades based upon existing GPU & device value. However, that directly conflicts with the quote from MSI.

At the end of the day, they should be absorbing the loss as a design/marketing flaw for allowing a marketing campaign selling these as future proof options and easy to upgrade. As a 980m owner, there is NOTHING I can upgrade mine to. 980 desktop edition owners have NOTHING to upgrade to. 965 and 970 owners can only upgrade within the same generation. MSI failed all of us.

MSI should have started with a sincere apology from the head of the design team that built these, and as a gesture of good faith and wanting to keep us as customers, they could have offered us more competitive priced options or an existing value credit based upon your purchase price, which they have on record for any device that was registered. They should have offered us a full refund for any device still inside of warranty coverage since the devices were not "as advertised" or 120% credit (or whatever typical markup is, since these should be provided to us AT COST with no loss to the reseller/partner) on our purchase price in the form of a voucher for the purchase of MSI devices from authorized resellers or channel partners.

Instead, I feel like we, as customers, are shouldering the burden. Everything MSI has been giving us is severely delayed, extremely unclear, and blatantly ignores many of the questions and concerns we have.

This whole situation has been poorly handled and ineffectively communicated. Given MSI's size and immersion in the industry, they should have gotten in front of this and worked with channel partners and resellers to quickly resolve the issue. Instead they send out an email and pdf (that was problematic) to users at a 3rd party website that will likely miss most of the impacted GT owners. That is so sketchy that I don't even want to start on that one...

The ineptitude with how this was handled astounds me. The worst part is that it took a month to get that inept offer that missed a large population of owners. Come on MSI... you still have the chance to fix this, but you *NEED* to start working with us.

 

I have the 980 version and it would be an upgrade to go to the GT73 titan with the 1080.

However as I emailed them I also have a Blue Ray optical drive built in and the 4k screen.

So I would not accept their offer as it stands. But 1k for basically the same machine with the 1080 is not terrible given the cost of the 1080 GPU.

 

Wow! You end up losing a lot. What I can see is that their focus is GPU just that. Which is a problem for people like you and I. The way they are charting the graph is as if they will be installing said GPU in our current machines and then sending them back to us. If it is done this way I won't be mad since I retain my CPU and with whatever came originally. It just doesn't justify giving up, blueray drives, CPU, and 4K screens for the model they "feel" like you deserve.

 

Are you serious Sasuke ?

If MSI had kept his promises and allowed the GPU upgrade only, you think they would have not allowed it for me because of the missing SSD ???

 

Unpilot, you currently have no options to pull the GPU from your current device and upgrade the GPU to the next generation. Swapping your device is not a GPU upgrade, that is a trade-in program. That is what I was addressing any why MSI should really be engaging us in conversation to work with us.

I would much rather see something like I proposed, where they give us 120% credit and allow us to rebuy any MSI device or devices through the use of a manufacturer voucher, which the reseller can use to obtain credit from MSI on the sale. The extra 20% is to cover any markup the reseller might have on the device(s). I don't feel that resellers should be punished for MSI's marketing campaign.

 

They will not be installing a new GPU in your's or mine or anyone machine. This is basically a trade in program. You will receive a new laptop to replace the one you send in (if you choose to do that)
Of course the focus is on the GPU since that is what this whole mess is about!

 

Spurst yes I understand that...I have not decided what I am going to do yet.

 

It's closer to 1070= 2x980m. Two 980m perform close to one desktop 980 to 980ti depending on well the game is optimized for sli and one 1070 is about equal to a 980ti. So two 1070's should be at least twice as powerful.

 

Yeah, i know that. The pricing they are giving is in reference to only a GPU upgrade. Where I am more focused on the laptop as a whole, because I want to maintain "Whole". They are practically forcing you to pick from what "they" want you to choose from a list based on GPU. How does those choices accommodate those that have 4K screens, Blue ray, and like myself a 6820HK CPU? We lose! Judging by the list they want to give me the GT72VR 1070, That comes with a 60hz monitor and 6700HQ, mine is a 6820HK 75hz G sync. I purchased from MSI on those strengths.
If all MSI is upgrading is my GPU then give me a laptop that has my specs then I won't complain.

 

I get you...yes and the follow up email said we would receive laptops with comparable specs so it remains to be seen if they will follow up on that.

A downgrade to just get a better GPU would not work for most of us...I assume.

 

Yeah I saw the follow up email and I believe it should have came with follow up prices, cause it still leaves us in the dark.

 

we will see tomorrow about the offers..I wont accept i think.. the price will be WAY too high, normally i have to upgrade paying the price of an MXM no more !

 

not when they are overclocked. if you compare to my current bench. then no it is closer to a 1080 specially since the 1080 is less overclockable than the 1070 in notebooks

 

A single 1070 is somewhat slower than stock 980m in SLI. A 1080 is around 980m SLI with regular overclock, but not on the level of 980 SLI. A 980 desktop is considerably slower than 980m in SLI. Like even a super overclocked 980 can't reach a stock 980m SLI.

 

is the 1070 worth it compared to the 1080? 1070 does have more cores, but.... how much room do you really have?

 

Right now I am severely hesitant because just two months ago I changed out the stock ram to go up to 32gb on my SL-001 so wondering if I completely disqualified myself. They sold a machine based on customers being able to upgrade it... and then punish customers for doing so.

 

970m came with smaller power brick so there would be added cost to get the much bigger brick
noone ever said you get to keep your old card.
original offer was you send in your laptop and pay a fee for the new gpu, to get a new gpu. msi never stated you would get your old gpu back.
it was anandtech who stated you would get your old gpu back. this is why whoever contacted Jarred (anandtech reviewer) thru FB to find out if this is a written fact from msi or journalist error

 

The original advertised offer was an MXM upgrade (not an MXM trade in), you buy a new MXM card. You then sell your existing card. Many people did this going GTX 8**m to GTX 9**m.

Why would this change with MSI screwing up and saying they couldn't deliver on that promise?

 

2 things:

1) original offer was msi would have upgrade kit , you would send in your laptop (in limited country, limited reseller etc etc). afaik they never said they were gona let end users perform their own upgrades in an unlimited fashion...maybe in some 1 country with some 1 spcific model, but as far as i saw whats written this was always advertised as limited. Can you show me something in writing/web that says they would let you sell your old card?
2) it doesnt matter if MSI or nvidia screwed up. we have to work together to make the best of a bad situation. so i respect your decision if you want to take chances on a lawsuit instead of striking a middle-ground deal. good luck with that. i would rather strike a deal close to the price of a retail priced mxm card.

to reiterate, the price i put were just ballpark projections based on what msi already offered and what the retail prices are at another vendor, i didnt set those prices. there is a whole separate argument how 1325 for a mxm 1080 is absurd compared to desktop 1080, but that a whole separate argument that does not belong int his thread.

 

Your final point covers this nicely.

Yep, I want a resolution rather than a lawsuit.

This. So much this. Buy a GTX1080 from rjtech for $1,350. You send them nothing but the payment, so why on earth would you pay MSI the same amount and let them keep your card on top? That's simply stupid.

 

because even msi did make the promised upgrade kit, they could have easily said "we have a kit, you have to pay 1325$ and send us your laptop. we will send you back upgraded laptop and we will keep your old gpu. thats the terms or buy a whole new laptop."

so even if the kit was available it does not mean at all it would have been chepaper, and it certainly does not mean they would have ever let us keep and resell the gpu. matter of fact there are many reasons why they may not want people reselling their gpus, so i have many doubts they would approve of this or encourage this for individuals (this is part of why they said limited fashion- if resellers were to perform kit upgrade, the old gpu would have been left at reseller, and msi would rather control resales of used parts thru the authorized reseller, rather than end user)

 

I have a feeling the community may disagree with you thinking we should pay the going rate for cards and submit our existing cards based on your opinion on what MSI may have meant with their non-existent MXM upgrade.

 

while i would very much like to pay a lower rate, until someone finds something in writing from msi, its just wishfull thinking on my behalf. this is why whoever contacted jarred @ anandtech, because they are the ones that explicitly wrote msi would upgrade for 2 generations AND that we would get our old gpu back. if they come back and say they dont have anything in writing from msi, the lawsuit might as well be aimed at them and not msi imho.

 

I'm happy to pay the going rate ($1,350) for an MXM 1080. Why would anyone offer to submit a $600+ card on top? That's the same as paying 2 grand for a MXM 1080. As I said before that is simply stupid.

 

do we get to even keep the power bricks?

 

anyone link this yet?
https://forum-en.msi.com/index.php?topic=277116.0

 

there are 2 ways to think about it, and you are only seeing one way .
if this were off the shelf parts, done via "self service" (how desktops work). yes thats how that would work-- you buy a retail 1080 in the box ( and maybe new power supply if your old one is too weak)- put in the new parts into your tower and then you can resell your old parts on craigslist. the result is you pay 1325 + psu, and then you can argue that you will sell your old card for X and your old psu for Y, making final cost maybe 700-1000.

"vendor services" with proprietary parts don't unusually work as above- you simply pay a "service fee", ship your machine or have a tech come out and get the upgraded configuration back. this is historically how hp/dell etc did (and still do for business) it when they used proprietary parts for end users and for business services. you just pay the fee and get the upgraded result back, and your old part stays with the vendor. in this scenario you cannot micro manage the pricing, its all just "the price of the service". the result is you pay 1325 and dont have to resell anything. in this model the trade off is you have a pro put in your hardware, so if they break it , they fix it. they also warranty their work. it can be argued that the cost is not worth it, but thats not what i am getting at. i am just explaining the "service" model.


so yeah i get it. i want things to work as the first scenario, but for that to work it usually has to be over the counter , retail parts, all handled via customer-self-service, and i am pretty sure msi advertised it as a service in the first place to specifically make sure they are in second scenario, because they knew the self service model may not end up working out.

i do not believe this is because of some kind of illuminati scheme between nvida and msi, or even a scheme of msi to charge more money to their end users. i believe msi does not want their old mxm cards resold by end user, to avoid service/refund calls to them about second hand boards, (also to make sure those boards dont flood the market reducing sales of 10x0 series) and wants to reuse those boards for warranty services thru resellers or their own shop. so they did what any business would- they put in a system and legal language to make sure they could work within the business model which is largely dictated by nvidia's lack of standards (bye bye mxm, you were last seen 60 watts ago).

this is why they always use language like "upgrade your laptop for the price of a new gpu card only". so as long as they dont charge you much more than the cost of card+psu for the "service" path, they technically meet their obligation similar to providing mxm kit and upgrading you using that kit. this is why i also think any lawsuit on the grounds of getting your old gpu back would fail.

there is still a myriad of smaller problems, such as folks with damaged units will probably have to pay a little extra, offer delayed service to S series users, and folks (like myself) may end up getting screwed on internal parts ( it will cost me over 3 grand to put 7TB into a gt73vr, since i can't move all my existing drives into the new chassis)... but if msi at least offers a path for everyone to get to a 1080 for close to the price of the gpu, i think its a pretty reasonable solution, and imho at that point they would have come close enough to their original intention/promise so that chances of legal success will be so low, it will make sense to take the deal. it will be better then not taking the deal and then loosing the lawsuit imho.

the situation is far from ideal, but considering circumstance, i think its getting close enough to reasonable to strike a deal, assuming they can iron out these smaller issues and offer the 1080 to everyone.


you do not get to keep the psu brick. they want it sent back, this is in the text they sent which i screenshot in this post:
http://forum.notebookreview.com/thr...rade-discussion.795236/page-190#post-10363468

 

ARJIBEAR is an MSI rep on another forum.

Why would we expect the MXM 9 series to 10 series to be any different?

@DILLIGAFF, it looks like you do, so your nick is wrong

 

i heart the darkside humor

i hear ya buddy, and i believe their intent was there, to allow this in the future upgrades like 980--->1080. they may have decided to let 880>980 folks do it themselves, after the mxm kit was already created. i am sure if it was possible they would love to have created and resold, the 1080 upgrade kit for big money, and let folks self-service, but technology changed and we have the situation we have today....and as a vendor they are trying to make an offer of some kind while the 10x0 is still a new gpu.

i think we are getting close to "as good as its gona get", msi only has to stretch another inch or two after they stretched a few feet. (delay service for s users, allow damaged chassis upgrades for small fee, offer 1080 to everyone for added cost)

i mean at least MSI are doing something about this, unlike clevo..there is a 500+ page thread in the clevo owners forum on this board, where folks were complaining about similar issue of not being able to put 1080 into their old chassis....took those clevo guys about 400 pages to stop complaining, (after they had to buy whole new laptops) and we pretty much got it done in 200 pages

 

MSI made the advertised promise, Clevo didn't.

MSI have demonstrated their options with previous generations of upgrades. There are no reasons to think this generation would be different.

Guessing at where we are "as good as its gona get" serves no purpose.

MSI have 2 options in my opinion:

1. Release an MXM upgrade kit with cooler and power supply for the existing GT/S72 and GT/S80 owners, as per their advertising.
2. Make the 'trade in, upgrade' cost relevant to the above. This should be like for like, so the GT72VR is out of the question as it loses features. There should only be 4 price options involved. 1 to upgrade to a 1070, 2 to upgrade to a 1080, 3 to upgrade to 2x 1070's (from 2x 9** GPU's) and 4 to upgrade to 2x 1080's (from 2x 9** GPU's).

I would suggest if they want our laptops traded in, whole with GPU's:

• Upgrade to GTX 1070 with like for like feature set - $300
• Upgrade to GTX1080 with like for like feature set - $600
• Upgrade to 2 x GTX1070 with like for like feature set - $600
• Upgrade to 2 x GTX1080 with like for like feature set - $1,200

These figures take into account the cost of MXM 1070 and 1080 from rjtech and the value of MXM 970m and 980m on ebay.co.uk completed sales only, with an average between the 2 applied.

Why would we pay more, when the original advertised scheme would mean we would not?

 

i respect your conjecture and opinion. the problem lies within:
"MSI have demonstrated their options with previous generations of upgrades. There are no reasons to think this generation would be different."

the above is a a conjecture, not a fact.

if we had something explicit in writing from msi about that same deal for 980m/980 series (maybe anandtech will be able to provide that), i will happily take your side of the argument.
those prices maybe reasonable if you could prove they were committed to letting you keep your old gpu, but that fact needs to be proven. i am not willing to skip a trade-in deal and take part of the lawsuit based on a conjecture. imho that is a loosing proposition that will leave me with nada.

 

this seems uh, very contradicting with what they've been doing. But it certainly doesn't seem impossible.
Original post link: https://forums.overclockers.co.uk/showpost.php?p=30107189&postcount=83

One more question, there are multiple trade-in programs in Europe that are only briefly mentioned on some forums. I feel like it's ridiculous that info about these is so hard to find. Does anyone here know the forms and dates and procedures for upgrades in all of Europe? I'm mainly interested in those offers in the UK, Germany and the Netherlands (if those exist). It would be great if OP could add this info to the first post, instead of only having info about US trade ins. Thank you!

 

I like this offer very much. =)
with this offer I can wait a month for it to come. I will pay for shipping back to me as well..
somebody pinch me....

 

That's my post on OcUK forums. I spoke with Neil and Arjang. Both advised that an MXM 1070 will be made available after discussion with head office and R and D. I'm hesitant to say I no longer believe this.

As it never happened everything is conjecture, I'm basing my view on their recent business practice as there is nothing else to work with, what are you basing your conjecture upon?

 

Hi Dilligaff, I'm honestly not sure who's side you are on because much of what you type is contradicting. Is English your primary language? Are you a US Based customer or in an area that qualifies for the upgrade?

 

Back when the video of 'how to MXM upgrade' was still on MSI's site, and before they added 'not for end users to make upgrade by their own'.

 

*victory dance*
Thanks for confirming this again! I almost couldn't believe it at first. Made my day for sure.