GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Actually the Marketing Manager for MSI Notebook UK said they could do it.

(The conversation was between the marketing manager, the Channel Sales Manager and I. The discussion mentioned MSI having the ability to provide a MXM 1070 to drop in to existing GT series notebooks. I have taken the entire conversation with a pinch of salt due to the pricing for the 'trade in, upgrade' offers from MSI USA).

 

I know the parts are similar, I know the GPU Eurocom is using is an MSI built MXM GPU 1070, and I know MSI figured out how to make the changes to our models to release new models with the Pascal GPU's.

If MSI needs to swap the cooling hardware, GPU's, power board, a bottom panel, or even the motherboard, it doesn't matter - that's what MSI promised us.

A long time working laptop that can be upgraded 2x for new generations of GPU's

We know other new hardware around the GPU's will be released, but as far as we are concerned the MXM GPU upgrades bump up our performance enough, maybe not to the highest possible, but enough to extend the useful life of our laptops.

All that work we put into making our laptops work for us is preserved across those 2 MXM GPU upgrades.

That's valuable to us, and was the motivation to purchase MSI's upgradeable laptops in the first place.

If we wanted to upgrade to new laptops for every new GPU generation, we would have done that.

Instead we bought into the MSI upgradeable laptop that would allow us to move forward for an extended period of time without the interruptions caused by changing laptops to upgrade to a new GPU generation.

That's what has been taken away from us by MSI reneging on their promised 2 generations of MXM GPU upgrades, and to those of us that understand this, it's too valuable to give up.

MSI needs to do the work to follow through on providing 2 generations of MXM GPU upgrades as promised, as that's the path we all choose to trust MSI to provide.

 

Man I didn't even notice the chipset issue. Nice catch. It would seem that they are looking to replace our top-tier, single GPU laptop with a mid-tier laptop. I mean I can kind of deal with the trade-in in losing a generation of GPU upgrades, which is a tricky issue since depending on how you are looking at it, but man it would really seem that I am getting shafted here with the trade in program.

 

MSI should have dropped the GT72VR as an "upgrade" option, and offered a GT73VR model, which has about the same benefits / features as the GT72S Cm236 chipset model.

Even so, the GT72S could accept 4x M.2 SSD's, and the new GT73VR / GT83VR only accept 3x M.2 SSD's.

I suppose a GT83VR model should also be offerred to GT72 owners as an upgrade, as the GT73VR doesn't offer an optical bay or drive - that's a big drop from the GT72 series with BDROM and DVDROM or optical bay HDD/SSD options.

 

Agreed with the GT72VR, the more I look at it, the more it looks completely inadequate. They should offer at least the 73VR with the 1070 since that would be more on par with my current GT72S. Christ, they are really dropping the ball on this whole situation.

 

MSI reply to anyone "personally" yet?

 

Id assume no, not after the initial offer chart.

 

No.

 

To everyone debating over the price of MSI GTX 1070.
You have to understand that GTX 1070 that Eurocom is offering for 983$ is a custom MSI GTX 1070 with a wire mod (made to work in Clevo chassis).
But if we look at upgrade options for Tornado F5 (which is essentially MSI MS16L1) we'll find that Eurocom's price for original MSI GTX 1070 is 817$.
http://www.eurocom.com/ec/upgrade(2,384,0)ec
So actual price of MSI GTX 1070 should be indeed around 700$.

 

If only it could work for our laptops, even with a EC update / vbios or something.. this trade in program is simply unbearable ! they are asking for the price of a new laptop + my machine to repair their mistake !

 

Guys, if you want action on this topic, you may need to include yourself in the class action lawsuit. I had high hopes for MSI resolving this, but the email replies are next to nill and severely delayed.

The worst part - for most of us, we're talking all of this angst over a few hundred bucks per upgrade or including a different MSI model as an upgrade path. They have all of the tools to solve the problem, but they are refusing to open the toolbox to fix anything.

I still have the following question - why is all of this happening on a 3rd party website instead of coming from channel partner resellers, or from MSI's contacting customers directly based off warranty registrations? Why are we doing all the work to solve MSI's obligation?

 

Well i just posted on MSI Notebook UK facebook after being triggered and go this from them.

However take this as a pinch of salt for now just incase. Hopefully this is MSI redeeming itself from all the pressure from there valued customers.

 

Simply because if they sent this out to all the people registered it would open them up to more possible losses.

 

Well that's clear as mud.

 

Its is clear as mud, thanks on the redaction too @MiSJAH. Hopefully they come through on this and its not a PR Stunt.

Sent from my SHIELD Tablet K1 using Tapatalk

 

Somebody can give me the email of MSI taiwan customer service plz ?

 

So which is the truth MSI?

 

MSI headquarter office doesn't use general email for customer service issues, but they do have a phone number available however it is a international number (toll free if called within Taiwan).
Customer Service Hotline: +886-0800-018-880

 

TY but if I can write English with difficulty, I am unable to hold a conversation on the phone.

I'm in France but I no longer want to contact the local customer service, as they have no answers to my questions.

Who else can I contact by email?

 

You can contact your local MSI office.
https://fr.msi.com/

 

Already done but they only have ridiculous answers, that's why I want to email someone else.

 

It would be ironic if Eurocom would release upgrade kit for MSI laptops
I wonder what MSI would say then?

 

They can do it as long as they have support from MSI, and MSI has support from GPU makers (AMD/Nvidia).
Except at this sensitive time, since Nvidia decided to go with one version of GPU instead of two like before.

 

This is on the the GT72VR. So MSI, what GPU can this model with GTX 1070 be upgraded to?

 

The part where we are really "F"ed is that I was looking around ebay. MSI GT80s Titan Sli-002, even at 2k they are not moving at all, no one will even look at these laptops.

 

Devils' advocate. Could be that the new 10xx chip is of a different size but still follows the MXM standard and also this could be older marketing wording since MSI's own site for the laptop has the MXM wording as "...change or repair the GPU" and doesn't mention upgrades.

 

Even when new, these machines are not moving a lot of units. I am not surprised that our used GT80 are hard to sell, considering what you can buy now. The large gap in performance with new GPUs make it very very hard to sell these at good prices.

 

Aye, I really hope MSI comes through on this with a reasonable upgrade offer.

 

Agreed, the offer as it stands now leaves a lot of us with a laptop that's a significant step down in everything but the GPU, which was promised to be available to us in the first place.

 

Doesnt MSI realize that by pissing off this crowd of gamers and earning a reputation like this will just destroy sales numbers? The profit and reputation loss will dwarf the cost of upholding their word and making us happy. Then again admin idiots never think like this, all they see are their quarterly bonus and how its the next guys problem.

 

Think about it though, so far there seems to be only a small minority of vocal people about this issue, if they know about it at all honestly since I had to search plenty before I found this site. There's not a lot of churn on social media about this and nothing in any major tech publications, and so there's no real external outrage to tell them that they're losing sales or reputation. So to them, they're not seeing that they're losing much of anything so far.

We should probably start contacting tech sites with this story, get some tracking with reddit or facebook to start spreading the word about the issue, and start leaving negative reviews where you bought your laptop specifically about this. If their management don't see any kind of public outcry, they'll continue to not give a crap.

 

Very good point, we should pin these links to alot of major tech review websites and maybe that will get the wheel squeaking.

 

So these two have been submitted to reddit in case anyone would like to upvote and/or comment.

https://www.reddit.com/r/pcmasterrace/comments/59r2h3/current_msi_mxm_upgrade_issues/
https://www.reddit.com/r/laptops/comments/59qzie/current_msi_mxm_upgrade_issues/

 

and

https://www.reddit.com/r/MSILaptops/comments/56dxz2/msi_fails_to_deliver_mxm_upgrade_on_the_gt72s/

 

you should ask one of the mods to sticky a post in pcmr, people love stuff like this. You just need to make a really long post with all the arguments you can find, a add petition, and think of an actual good title.
it sounds like you're asking for tech support, not creating a PR scandal. After all, that's what you want, right? I would do this myself but I won't have time in a few weeks. Someone who's actually deeply invested in this topic should make a big reddit post for everyone to copy and paste everywhere.

 

Gonna try calling this afternoon

 

So much for those emails they were supposed to send out, this week.

I'm sure it takes a lot of manpower, to reply to the 10 people who even know about this trade program.

 

They will probably send out a persobalized generic email after hours today just like they did last time
@MSI Myco

 

Tried to call seems like the sales department left for the day lol... Tried multiple times and they wouldn't pick up...
@MSI Myco @MSI Natalie @MSIGeno

Support said that sales is handling it (MSI sales for a profit that is ) and that it would be a week or 2 before we get emailed about the upgrades as they are still trying to figure out what path to take...

 

How many stall tactics have been employed, at this point?

Every time MSI gives a date by which they'll communicate their plans, it comes and goes, with a new excuse.

I guess they're still digging the holes, in which they'll bury the section of the marketing department who came up with using the promise of upgrading MXM GPUs.

 

"We should have answers to everyone’s questions soon, and we expect to be contacting each of you, one by one, starting next week. Please continue to be patient and allow us some time to get to everyone."

That's part of the e-mail I got. PATIENT is highlighted for clarity. I'm sure it's going to take some time to get to everyone and it is not a stall tactic lol. But then again this is the generation of I NEED it now.

 

I find it quite odd that not a single person in this thread has came forward to say they have had a response. We are talking about e-mail and not phone calls. how many responses can one person send in a day. The emails state the upgrade team. Meaning there should be more than just one person working on this. So regardless if you think this is the now generation or not (which I am surely old to be considered part of this generation) They gave the timeline and have once again by all evidence available , have dropped the ball.

 

They are stalling while they seek out legal advice on how to get around this issue for the least number of $$$$

 

You're probably right about that since that's basically all of the business world. There's been lot written up about how car manufacturers factor in loss of life and lawsuits vs doing a recall due hit money and hits to their reputation like GM's recent faulty ignition switch scandal and I expect that MSI is going to similar studies to figure out loss of profit vs reputation and loss of future sales. So yeah, they're probably re-evaluating their trade in program since I would hope that many of us questioned why we were getting downgraded laptops and maybe they're re-comparing the cost to get our promised MXM upgrades. Of course remember we were promised two generation of upgrades so we have to make sure that MSI realizes that we will be holding them to that promise too.

 

Maybe they are waiting until Oct. 31, to see how many computers will need the upgrade. Then they will figure out the cost and the plan.

 

so ehh... I heard it's possible to upgrade laptops from other brands to pascal now. Why not MSI?
Eurocom, right?



yeah..

how long will it be until somebody comes up with a hardware mod for the gt72?
eurocom is also selling 980m upgrades for the gt72, has anybody asked them to sell MSI 1070s yet?

 

Unless they contacted every single registered system owner this applies to and informed resellers to do the same, they can't really put a deadline on it. They made next to no effort to contact system owners - they had us submit a pdf and this was mostly communicated via 3rd party websites.

 

Well it's turning in to a big Cost vs Risk game on MSI's side. They know they have messed up and are in damage control mode where they are only sending the "trade in program" to forums and not making a direct public announcement. They are hoping that vast majority of owners will never find out about the program and/or not care thus limiting their losses in customers and equipment cost. This is then coupled with the actual trade in cost + whole laptop where some places are getting the customer screwed more on a cost basis and in others on an equipment basis.

Glad I'm not the only one who noticed this. If it comes down to Legal Action which, at this point looks like it is, then this will be a big driving point against MSI in the bit that they made no real effort to inform customers of their products and instead showed intent to hide and conceal what offers they had out via third-party forums and word of mouth.

 

Sounds right.

Our best bet at this point is to continue forth with the legal action. Based on the treatment we've seen so far, we have no guarantee in hell that their final solution will be anything reasonable that we can accept. The legal pressure from our side needs to continue to show that this issue isn't just going to slide under the rug.

 

So is there any concrete legal action being put together? I think there was a guy earlier asking for emails but haven't seen anything here come of it.