GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I'm all for that but before contacting them what should be the narrative to be presented? I mean here's what I think are the relevant facts on the matter:

1. MSI sold buyers of their previous GT series laptops with MXM cards the ability to upgrade two generations of video cards.

2. MSI for some reason, could be technical, could be financial, could be lack of NVIDIA support we don't know, have been told that it is no longer possible to upgrade those previous generation GT laptops.

3. Other manufacturers that are re-branded MSI GT laptops have been shown that their video card was upgradeable to at least the new GTX 1070.

4. MSI's solution to not being able to honor the functionality they sold have offered a trade-in program that has not been widely disseminated and the current plan leaves a lot of buyers with a replacement laptop that has a new GTX card but overall lower specs than their current laptop without paying a greatly inflated price. Also the trade-in program has been limited to USA customers only.

5. There has been a decided lack of communication between MSI and their users about the details and progress of their trade-in program. Many buyers have yet to hear anything over a month now since the program was first announced.

I agree that this needs traction but before contacting these outlets there should be a cohesive message and facts we all need to present and keep speculation and emotions out of it.

 

I go with, we all contact them with our messages and let 'them' do the journalism.

 

Like everyone else, I am waiting to hear back from MSI on the trade-in program and probably like most, not entirely happy with the initial offer for the trade-in etc.

My question is regarding the application I utilize mostly on my laptop which is a GT72 Dominator Pro G 6QE with 24GB DDR4, 1TB 7200, 250GB M.2, 6700HQ and 980M GPU. I use the laptop almost entirely for video editing and audio engineering which works great as is. I had planned to take advantage of the remaining M.2 slots and implement RAID support etc. My question is how would the GT72VR with GTX1070 GPU (my trade in option from MSI) fair against my current setup for video editing? Will the GTX1070 give me that much better performance for rendering and exporting video/effects etc? Any responses are appreciated!

 

LOL. I think you had better go back and look at the numbers again. Or even the math behind that thought. 550x3 is 1650 max. While one nvme drive is able to hit 3500. How is that slower? I understand that it's cheaper, yes. You can add more drive space, yes.( 3 1 TB msata drives) That should have been the points being made i'm afraid.

Sorry for the confusion.

 

@Johnksss@iBUYPOWER what pcie drive do the GT**VR models ship with? And the GT72 can house 4 x 550MB/s drives so upto 2,200MB/s.

@SAiLO what model of ssd came with your GT73VR?

 

It looks to be the RD400 or the Samsung 950 Pro.

http://www.ibuypower.com/Store/MSI-GT83VR-Titan-SLI-2-Gaming-Laptop

http://www.ibuypower.com/Store/MSI-GT73VR-Titan-Pro-4K-Gaming-Laptop

 

Toshiba THNSN5256GPU7

 

Thanks man. They're individually around the same speed as quad raid0 m.2 ssds.

 

I have that same drive in my Asus laptop.

Most people wont run a 4 drive raid 0. They would run a raid 5. That is just far to risky if you lose an ssd... Just my opinion though and not necessarily a fact.

 

Next you'll be telling me that people don't have an 80TB SANs in their loft with another at their parents for offsite backup?

 

Nope. Because I'm a network admin.

Spoiler

 

i got offered 1500$ to upgrade my 980m gt72 to gt73vr with gtx 1080.

there is no deadline to upgrade.
msi is offering to charge my credit card, ship me a new machine and then refund me the difference after i send in my old laptop- this way i dont have to spend time without any computer.
new machine comes with new 2 year warranty.


i am taking the offer

content of email (minus my name and shipping address):




image url http://imgur.com/CslBKPk

 

Why?

You're selling them your laptop for $1300? and paying the rest for that machine.

No apology or compensation for the lies they told?

Poor show by MSI.

 

from my perspective the deal is close enough, so its time to finish this and move on. i pay 1500 i get new video card and 2 years of warranty for the whole kit. they ship me laptop first so i am not left without a computer. done deal.

 

forgot to mention: they are offering option to skip this generation entirely and wait for next generation gpu. i am not gona wait but this should help S series owners. its all in the image/email i posted

 

OK, good luck with the new machine. I understand your thinking.

The more people that take these insulting offers the more MSI will know they can get away with this crap.

 

i can always wait a year , and sell them my laptop for 1300 next year , at which point they will be paying way more than the value

i just dont want to wait.

 

What are the exact specs of the machine you are getting?
Drives?
Ram?
Screen?

 

http://www.xoticpc.com/msi-gt73vr-titan-pro-003.html model listed on the image.

 

Thanks.
Also, that model allows for customization.

Trying to see if they heard any of your plea's on compromise.

 

When you emailed them did you ask for a step up rather than equivalent? Just wondering because I might want to go to 1070 if the prices are reasonable rather than the 1060.

 

I still do not understand their logic of paying for each step of the video card upgrade. Why do they think that a 1070 is worth 700 yet the 1080 is worth 1500. Was this an offer you received today? or when did you get this offer. I also still do not like that in this email they are still considering the 72vr an upgrade for the 72s. It clearly is not ...

 

Folk are forgetting that this is MSI's screw up, they should be apologising and making cost equivalent offers or refunds.

 

I think its because the GT72 is limited to the 1070 while going for the 1080 will require internal changes/additional power/cooling that comes with the GT73. You do get the 6820K if the GT72VRs are limited to 6700HQ, 120Hz screen and the CM236 chipset etc...

 

Yeah, in reality it's not MSI's screw up.

 

i was offered this deal earlier today via email from msi directly....initially- about month ago i was offered an upgrade to gt72vr with gtx 1070 and i told them i want top gpu and want the gtx1080. pricing for the 1070 is further back in this thread...you have to look for it in this thread if you want to read that initial offer, but i pasted that email offer as well which lists all the "tiers".


to be clear, this offer is not nearly as good as an option to buy a gtx 1080 and put it in my exisitng laptop myself, but i understand thats not going to be an option, and this scenario is not msi's fault. , so i simply have to make the best of the situation, and for me time is relevant- i am in the market for laptop in q4 2016.

my position is that i just want a path to play games this and next year on my high rez monitor and i expected msi to step up and make the best of the situation and offer a concession, which is what i feel they have done in my case with their offer for discounted gtx 1080, sending laptop to me before i ship mine out, and providing 2 year warranty with the new laptop.. thats why i am taking the deal and moving onto other threads/forums..... overclocking threads, xbimmers and calguns await.....

i respect those that want to continue the battle on moral grounds of "they lied to me, so they owe me something". good luck. stick it to the man.

as far as upgrade to 1060/1070/1080 it really depends on what rez you want to play at and your budget. if 1080p/60hz is good enough for you the 1070 should be plenty. i would not upgrade to 1060, its not enough of a bump up imho unless you like to play at 720p on a thin notebook.
also if i was a S series owner (980 not 980m) i would probably skip this cycle and just wait for next generation gpu (msi offered this option in the email). the 1080Ti or 1180 or whatever they call it should be another 10-30% beyond the gtx1080 and will come with new processor etc by the time it is out in 9 months.

 

Who's fault is it if not MSI's? Do we really think Nvidia made them advertise about upgradabilty?


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I still haven't heard anything... probably because they have 8 questions to answer from me.

 

misjah this has been beaten to death already..nvidia exceeded mxm spec by significant amount to provide a higher level of performance. msi did not foresee this so cannot build ME 1080 card to work in my laptop which is what I want (1060 or 1070 cards are irrelevant to me). since msi promised ability to upgrade to next generation top tier card, but got screwed by nvidia, and leaves them unable to put a gtx 1080 into my existing laptop. clevo cant do this, msi cant do this, alienware cant do this, so its not msi doing anything special here to screw their customers (Clevos also have "up gradable" splattered all over their reviews by the way). so i expect msi to step up and provide a concession, which is what they have done for MY needs. so MY needs are satisfied with the latest offer. if i was not in need of a laptop now i would probably milk the situation by postponing the upgrade for a year at which point 1500 for a 1080ti with new intel chip and maybe new thunderbolt would be a sweet deal....but as stated i dont want to wait.

if you expected something else, good luck with your quest to get it. its obvious you want compensation for "being lied to" rather than compromise, so i respect your position and wish you good luck as stated above.

 

No not really wanting compensation. Just the upgrade for a comparative amount to that that MSI advertised, the MXM upgrade. If MSI didn't foresee this, it's not the responsibility of us the customer to resolve but for MSI to resolve with nvidia.


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Well I'm sure it isn't the consumer's screw up.

The consumers who bought a GT72/80 has already paid the "MSI premium" and the "MXM upgradeable design premium" when we bought the original laptop. The value of parts/features and its relation to the overall cost of the new laptops MSI wants to use to valuate the exchange isn't very relevant because we already paid these premiums the first time.

The whole point of the upgrade centers on the GPU, that is the only cost original GT72/80 owners have any responsibility to ...and their ability to offset the cost of new cards ...as a function of the right of private ownership of property.

None of this is the consumer's screw up and damn MSI if they think we should eat an extra cent in costs beyond the cost of a 1070, less the value of the 980m.

 

Even if we didnt pay for premium, it's certainly not 1900euros to slidegrade to a 1070 GT72VR for my machine ! I can buy a whole new machine a that price with 1070 if i spot the special deals properly !!

 

I know and agree. Plus, if all I wanted was just any laptop with a GTX 1070, I could just about break even just selling my GT72. But the new laptops only support W10.

I need a GPU upgrade for my W8.1 laptop, not a new laptop.

 

On the other hand:

• MSI have 99.99% brought the blowback on themselves by being inept at managing the issue
• Since 1060s and 1070s are starting to be dropped in existing models, it's looking increasingly like their initial position of "it's ALL impossible on multiple grounds" was really a behind the scenes "we cbf &/or don't want to". 1080, yes it's not possible, but they didn't discriminate.
• On face value it looks like MSI has done the wrong on this issue, but their attempt at restitution requires more loss on part of the customer before it provides a gain
• They could have come out with a line like "wait on guys, we've been taken back by the huge gains of Pascal meaning our engineers and QC teams will have a much bigger job than the usual iterative changes so let us get our new models out into the marketplace then we'll immediately switch to investigating feasibility and development of promised upgrades into existing models" which I'm 100% sure would have been met with much better sentiment and would at least have planted the seed for it not being possible down the track.

There are always people who will be unhappy, you can't please everyone, I think the main gripe here are that MSI have not bothered to try and please ANYONE. They are acting like a traditional evil 20th century corporation where the focus is getting the customer's money and after-sales service is reactive and about the legal bare minimum, rather than a modern 21st century style business where proactivity, humanisation, and lifetime value of the customer are the focal points, and any problem situation or fault is an opportunity to exceed the customer's expectations and improve their loyalty beyond where it was before.

 

Who said it was the consumer fault? Not me.

 

No one said it was the consumers fault. The point is that the consumer, us are suffering the consequences of MSI's inability to resolve the matter in a cost appropriate and timely order.


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It's not as many people suffering as you think, but again. I do understand why you are trying so hard.

 

Probably because MSI and everyone else has kept a lid on this. Has your company contacted all of those who bought a GT series laptop and informed them of this offer because I can probably guess you guys have not so there's plenty of people who don't have a clue of what's going on with their laptop situation and there's not a whole lot of people actively looking at upgrading at the moment because it's not the top priority of most people since we all have jobs and other things going on with our lives. Heck, I barely found out in time just because I finally remembered to look for an upgrade option after a coworker mention they bought a new ASUS laptop and then only because I happened to have stumbled upon this thread.

However as you can see through the course of the thread there have been more and more looking into upgrades and just happen to stumble upon a not well known issue and trade in program and I don't think it's fair to say that not many people are impacted by this issue when the information is not easily accessible to the public.

 

Why aren't all of the prices filled in the chart?

How much do they want, to go from a GT72 w/ 980M, to a GT73 w/ 1070?

 

that screenshot/email is exactly how i received it.

i didnt'/dont care about 1070 in a gt73, i never asked about 1070 in gt73 so i didnt expect them to provide me that cost. this last email offer came from pre-sales person at msi and seems personalized, so i think they literally had a person answer my questions in writing, who wrote out all the answers to all the questions i asked, which were

a) chance for gtx 1080.
b) length of time to execute the trade in
c) 2nd generation upgrade.
d) ship to me before i ship to them so i always have a laptop.

so they satisfied all my requests/questions in that email.

i did not ask about other models/tiers and did not ask about keeping my old gpu, and i did not ask about scenario where my old laptop is damaged (mine is pretty mint) . if this stuff is important to you, i would think they will answer if you respond to their email.

for me , next step is i am awaiting url/pdf from msi, to a form to fill out with my billing info so they can ship out the new one to me.

i'll post how fast they ship etc and how long until i get the price delta back into my account so those on a tight budget have some idea of how long the whole thing takes.

 

Man, them charging the new laptop's full price, then determining how much you get back way after the fact, is pretty damn scary.

There's no guarantee that they won't shaft you. "Hey we decided your laptop was only worth $500. We're gonna hold onto this other $2500 keke?"

 

oh c'mon not everything is a conspiracy against you...just make a you tube video and send the thing insured mail....


free tinfoil hats for everyone with trade-in!

 

Ya that sort of **** makes me nervous. They always have their "formula" for what they feel its worth while selling the same model for retail. The 1080 variant im after is nearly 5k!!!! Hope the 980m sli fetches a reasonable price.

 

These people have real doubts and concerns, justified from previous experience with MSI and other such vendors, please stop belittling people.

 

It is not as if MSI is the exemplification of honesty. Nor does MSI charging us basically the wholesale cost of these new laptops ...that being pretty much all the money they'd get anyway shipping it to a retail store for sale, then also taking our laptops for no explicable reason attest to MSI's virtue.

Can anyone explain to me why MSI needs our laptops back on top of the wholesale price they're already more or less recouping?

 

Not more he can do ? Just publishing an article stating the current situation ! Without any interpretation, just the facts, and stating that the resolution is on-going, but at least publish a damn article so that the issue is widely known ! This must not stay "confidential" in forums, this must be published so that everybody knows what MSI is currently trying to do to avoid its duty.
From the French MSI forum, some of us contacted French hardware/IT websites and magazines but it's either no answer or disappointing answer almost like Kitguru...
Maybe they are afraid not being offered testing MSI products for review anymore after publishing anything that could harm a brand ? But what the hell, it's their jobs to inform people on this kind of issues !

 

From the eleven emails I sent out, Allan was the only to reply so far.

 

Yeah I'm a bit harsh, at least he replied, which is more than any of the rest...

 

So I guess from dilligaff's posts MSI is now finally getting a hold of people and they're going to stick to their guns of maligning the users over by forcing them to accept a lower spec machine and then, by their own wording about the upgrade program and the cost of the 1070/1080, charging us a premium to get the same basic spec laptop when it should have simply been 700/1000 if they would have followed through with their promise of an upgrade.

Heck I'd even accept that you could never get a 1080 into the GT72S, which I paid $2200 dollars for new with the 6820HK and cm236 chipset, should have only cost me 700 bucks to get a 1070 but now I'll have to pay 1000 just to get my CPU/chipset/features back.

I guess if this is the best they have to offer then I'd consider taking it after looking into legal action but their best so far has been less than satisfactory and I can tell you right now if MSI thinks that there are not enough people to justify treating their end users with a modicum of respect then that's fine it is their company after all. I can guarantee that if this is the final offer then this will be the last MSI laptop I will ever buy including anything that is a re-branded one and I will not be buying any of their desktop equipment either if this is their level of customer service and brand loyalty building. While I may not amount to much in their corporate world, I do have plenty of gamer friends and acquaintances, who all work and are their target market, and I will let each of them know of my opinion of MSI when are in the market for a gaming laptop and highly discourage them from buying anything MSI and go with some other manufacturer.

Also, I'd like to thank Xotic for taking some time out to address our frustration and not being judgmental which is more than I can say for MSI. It was nice to see and when I buy a new laptop they will on the top of my list of resellers.