Problems? See this thread at archive.org.
I think everything that can be said has been said multiple times now. All facts have been laid out, we've gotten one confirmed response, and it's clear where most, if not all, stand on this issue. Nothing left to do but just sit it out and see what falls out good or bad.
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More answers...
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Hi Scott,
The Trade-In-Program will be ongoing until further notices. I am pretty sure there will be a deadline or ending to this program somewhere after 2nd generation GPU upgrade. At this moment, I am not sure when will the deadline is.
Yes, different regions have different or similar programs.
I have previously requested to post an Official notices, but it’s ultimately up to HQ to decide to do so. Currently customer that can still use the Expired form to submit their applications, I doubt there will be an updated one as the form will still be the same.
As the Chart, the first eblast is ultimately the best to give to everyone. Because everyone cases is different or unique, it’s hard to make one chart for all different situation. This is why we’re answering case by case due the differences of the laptop. I wish there was simpler and faster way, but there is no shortcut to this.
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All we can suggest is to keep trying, keep sending questions, keep on interacting with MSI until they do respond
It was weeks between first sending questions and getting responses, then communications opened up and we interacted several times in a day.
MSI people are limited by their management as to their interactions with us, remember they are doing their jobs, and want to keep us happy by answering our questions, but they need to wait for permission to do so.
Stay positive and give MSI the time they need, and keep giving them the requests for answers that they can take to their management and ask if they can respond to you.
Different regions need to go through different paths, and have started on those paths at different times.
Have patience, keep reading here and other forums for questions and answers from your and other regions, to provide you with material and ideas to use when interacting with MSI in your region.
Please do come back and post here when you do get responses from MSI
Last edited: Nov 10, 2016twistedmr likes this. -
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I sent my questions to [email protected] right away after sending in my form, and it took until yesterday to get an answer, I don't have special access - they will answer you too.
Your long questions text keeps repeating the same thing, I would recommend reducing it first, down the the last paragraph, before submitting the question to [email protected]
I can answer that for you myself, as it's already been answered by MSI.
For the base swap, MSI is swapping the old chassis + old GPU for the new chassis + new GPU, for the cost of the GPU upgrade only.
MSI isn't going to allow leaving out original parts, including the GPU(s), and will add the retail cost of removed parts to the cost of the trade-in.
MSI will allow an "upgrade" of the chassis and GPU by paying the difference in MSRP between the offered upgrade laptop and the one you want.
Here is an example response from MSI:
My GT80 SLI-263 was the top model in the MSI offerings at the time, why can't I be offered an upgrade to the current top model of the GT83VR instead of the 1070 SLI?
"The model that was offered to you is based on similar specs to your currently laptop. You may request an upgrade to better GPU by paying additional differences of the MSRP from the offered laptop to the higher GPU laptop.
Based on your current offer laptop and the upgrade unit will be GT83VR Titan SLI-069, $1400 (base cost) + $1300( MSRP differences of the two model) = $2700 for the upgrading to the 1080 SLI model."
I hope that answers your question, as that is what MSI has told me
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That's what they told me, re-read their answers again, MSI covered offering the 2nd gen GPU laptops as trade-in's.
But, MSI didn't say what the costs would be, as they don't have those models to offer, of course
I think you, or someone else asked if MSI would give the same effective trade-in value for the 2nd generation laptops, and I would assume yes based on their response, but I would ask them directly and get a direct answer.
I think that's important for everyone to do, ask your direct question to MSI now, [email protected] so you get a direct answer personally - something you can quote back to them later.
MSI has said they will "eblast" a list of answers to questions soon, so if you want to get your question in that list then send it *now*.Last edited: Nov 10, 2016mason2smart and MiSJAH like this. -
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To simplify the "trade-in" MSI offers to take the whole laptop with the old GPU(s), and give us back a whole new laptop with new Pascal GPU's, for a price.
For most people, needing to keep those old GPU's and deal with selling them, would be a burden and all those people would complain that "why doesn't MSI take these old GPU's, we can't do anything with them and will just sit on the shelf, let MSI deal with getting value for them".
And, those people would be right
MSI has worked out a trade-in, is handling the refurbishment of the old laptops, and will sell them to get some money back to pay for the overall cost of the trade-in program.
MSI is likely losing money on this whole transaction, I doubt MSI will make money given the costs of doing the program and supporting the old and new laptops.
Is the cost to us more than just a simple GPU upgrade? Yes, I'd say by 50% of what we are paying.
So if the cost to me is $1400, then $700 of that is what I am paying for the new chassis and a full 2 year warranty on the new hardware.
Could I sell my old laptop and add $1400 to what I get to get the trade-in offer laptop? I don't really think so.
So it's a "fair" offer to me - on the face of going by costs only - and likely in MSI's mind it' a "more than fair" offer, as MSI are handling all the transactions to make their money back on the used laptops - saving us the trouble.
There will likely be a much larger market of people wanting to buy our old laptops as a whole product, than the size of the market of people that will want individual MXM GPU's.
There likely aren't enough sockets to accept all the MXM GPU's we would need to sell as part of this upgrade process anyway, in the long run it would saturate the market. Something else to consider.
As far as taking new memory and storage for the old, that's a net benefit going from stock to stock, DDR3 to DDR4 and SATA to PCIE x4 (if that's what is offered).
It's going to be a one on one conversation with MSI for each person's trade-in, and for each of us I would be sure to weigh the benefits vs. costs personally for doing the trade-in before committing.
I think it's a net benefit to more people than not, weighing the hassle of handling the upgrade ourselves vs. getting it done as a simple laptop swap transaction directly with MSI.DILLIGAFF likes this. -
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Yeah, I know, it's not possible, I was waiting for answers as well since August 25th - my first email of questions, and just got answers in the last couple of days
They have our questions, they have our forms (do they have yours?) asking for the trade-in offer info, and all we can do is wait until MSI responds to us individually.
MSI might follow up quicker if you say you want to take the trade-in offer - you don't have to follow through until your questions are answered and based on those answers you want to proceed.
I sent in follow up emails from time to time, but I knew "bugging" MSI wouldn't help - sets the wrong tone - as they only have a small number of people to answer.
Hopefully MSI will allocate more people as this program ramps up - they need them, and we will get more timely responses.
It's been painful waiting so long for this to get going.
"All cases are handled case by case according the sequences of submitter's. We have an overwhelming of respond from this trade-in program."
"With that said, we are currently in the stages of contact each person, one by one, about their case. We have quite a lot of submissions so please be patient and bear with us while we get to everyone."
"Thanks Scott! We will also be sending out an email blast soon with answers to a lot of the questions we’ve been getting from everyone."
We need to continue to be patient
CARL JONES and DILLIGAFF like this.
GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion
Discussion in 'MSI' started by hmscott, Aug 22, 2016.
