GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Anyone have the address on hand, that we're shipping our laptops to in the US? I accidentally deleted the email with the info, and don't feel like waiting for them to respond to an email requesting it again.

 

GT80 SLI-001 weighs 9.9 lbs + 1x power brick/cable
GT83VR SLI-024 weighs 13.13 lbs + 2x power bricks/cables

So yeah good bit of difference.

Side note.. would still love a non-generic mass reply from MSI....

 

Look at your outgoing replies, maybe it's in the chain of reply text in your most recent reply email?

 

I'll correct myself: *"Are they taller than the GT80's?" (hmscott was discussing side-views.) -- The answer seems to be a resounding yes no matter which thing you're measuring.

Also fair, however, a bit unnecessary in this particular situation. You tend to be very thorough, which I appreciate greatly, but I felt like you were dropping the gauntlet when I had very generic questions about your personal recollection or purposeful omission of the 1070SLI.

Much of this stuff I understand, I just haven't had any personal recent examples where I felt like I was absolutely 'enraged' and hated my choice in SLI.

I digress..

That being said, currently scoping out the 1070SLI in it's GT73/GT83 variants.. Presuming I don't succumb to going the full-monty with the 1080's..

 

From the product specification pages for the GT80 and GT83:

GT80 Dimensions 17.95" x 13.02" x 1.93"
GT83 Dimensions (WxDxH) 458 x 339 x 42~69 mm

GT80S TITAN SLI (6TH GEN) (GTX 980M SLI)
https://us.msi.com/Laptop/GT80S-TITAN-SLI-6th-Gen-GTX-980M-SLI.html#hero-specification

GT83VR 6RF TITAN SLI
https://www.msi.com/Laptop/GT83VR-6RF-Titan-SLI.html#hero-specification

 

Nope it's not there. I sent MR an email requesting it, but if anyone has it, I'd appreciate it.

 

I don't think anyone has posted the last reply with the address yet... several people have posted this, but it doesn't have the shipping address. Please post it when you find it

Spoiler

You could try calling the City of Industry office numbers and ask directly:
https://us.msi.com/about/contact-us

USA
MSI Computer Corp. (L.A. Office)

• Address: 901 Canada Court, City of Industry, CA 91748
• Tel: 1-626-913-0828
• Technical Support:
  • AIO & Notebook : 1-888-447-6564 Hours: Mon-Fri (5:00AM - 7:00PM PST)
  • VGA & Motherboard : 1-626-271-1004 Hours: Mon-Fri (9:00AM - 6:00PM PST)
• Customer Service / RMA : 1-626-271-1004
  Online Customer Service
• Sales Department : [email protected]
• Marketing Department : [email protected]
• Rebate Center : Online Customer Service
  
• FAX:
  Technical Support & RMA: 1-626-581-1551
  Sales & Marketing: 1-626-913-0818
  HR Department: 1-626-913-0819
  Accounting Department: 1-626-913-0897
  website: https://us.msi.com

 

Ship to:

ATTN: GT Trade In

Reference #:

CS#:

901 Canada Court

City of Industry, CA 91748

 

So I am one of the people skipping this upgrade and taking the next 11xx gpu upgrade when it comes. This is the response I got from Ming on the issue of the cost of that in relation of our current laptops.

"The Trade-In-Program is not based on the value of unit, it’s based of the similar specs with a new GPU. All laptops are treated equally. As for the Next GPU upgrade, it will be the 11xx series. Not sure If NVidia will call it Volta or something else. Yes, You may skip this upgrade and go for the next upgrade. We currently do not know the price of the new GPU upgrade cost yet. It could higher, lower, or the same as this offer. To be honest, it really depends on Nvidia."

If that is the case then upgrading later should be the same cost if you upgrade now and then again or just skip this one and upgrade next time. Just as it always would have if we could upgrade our GPUs.

 

Sounds great, please let us know what you end up getting and how you like it

 

I lost track of the thread. Is there change for the master list for USA price of upgrade from and to?
last email I receive with price was the first one,
ex.
GT72 with 970m for $600 to upgrade to GT72VR Dominator w/GTX 1060

I have GT72S with 970m, don't know if there is a new list that acknowledged the 6820HK rather than 6700HQ.

Thanks

 

Nah, it was the same for me.. I had the 6820HK w/ 970M and they gave me:

GT72VR - 6700HQ - 1060 - $600
GT72VR - 6700HQ - 1070/120Hz - $800
GT73VR - 6820HK - 1070/120Hz - $1000

I was going to jump on the GT72VR then I was like... I like my OC'd CPU... And my extra m2 slots. So a direct upgrade to us is technically the GT73VR of you want to keep the CPU and features.. though you lose out on the DVD/br drives if you used one.

The 6700HQ is alright if all you do is gaming but if you do a lot of media/encoding/rendering/streaming that uses a lot of CPU, you'll benefit from ocing it. And the extra cooling from for the 1070. If they never took out any of the other features inclduing the mux switch I would have gone with the GT72VR but they took so much out to make it the lower tier of the GT series.

 

Well thats a bummer. Don't know if i should wait for the 11 series. Maybe by then my laptop trade in value would be insignificant at all though sadly

 

Yeah well I know kaby lake performance will likely be the same, they just add more features to the chipset as well support for other stuff. Maybe a little bit of power efficiency. As for GPU it's going to always improve over the previous gen so it's up to you if you want to see improvements now or later. As for me I won't be upgrading for a while then if they do another upgrade trade in for cheap then maybe..maybe one last time lol... Most likely I'll be making a desktop or get an egpu.

So really if you can hold off then you should but if you're looking for that GPU boost then the 1070 is the way to go!

 

The process has started

Yes, for new GT73VR 6RF(Titan Pro)-220UK, you will only need to pay £290.


Please confirm and sign back the enclosed agreement to us, also, please double check if your data are correct.

We will then proceed the follows.


Thanks for your patient.


MSI UK Notebook

 

Nice - which model are you trading in?

 

Its the GT72S 6QF(DominatorProGDragon)-094UK

980 GTX Desktop 8GB
32Gb DDR4 Memory ( Dont need, gaming machine only)
525GB Raid0 SSD ( Will miss you)
1 TB HDD
Blueray burner (Dont Use)
I7 6820HK

I think the computer I`m getting will be

1080 GTX Desktop 8GB
16Gb DDR4 Memory
256GB SSD
1 TB HDD
I7 6820HK

I can always upgrade the memoys and SSD ata later date, its almost a stright swap.

 

So I finally got a reply back, and I'm not quite sure what to make of it. Every email I send MSI goes to Ming as well as the USGTTRADEIN address. Both are good emails.

They are also claiming that we are not paying based on a value of our machines, and are only paying the costs for the upgraded GPU's.

 

And they only want to charge £290 for the upgrade? You sure?

 

Mind posting or PMing me Mings email since I still can't get a response to my emails when I want to go forward with the trade in. Maybe emailing Ming will help speed up the process a little since I am getting close to my time limit before having to deal with vastly longer shipping.

 

Yeah, I double checked.

seems strange, will have to wait for final offer.

 

It will not speed the process up. I have sent 5-6 emails now.
mingrong at msi.com

 

What are specs of the GT72S w 980M (is it 6820K /4K/980M *GB w 256 M.2), I have GT72 2QE 1666 Dom Pro G , non 4K w a smaller OS M.2, i7 5700 because both have 980M or is the GTS an 8GB 980M vs my 4GB 980M? An upgrade to GT73VR Titan w 1070 is an upgrade I would consider from what I have but not for more than 700 US

 

Another update on my Trade-in

I sent my old unit back in yesterday via UPS.
I received the new GT73VR Titan-017 last Saturday.... and.... its been a total nightmare for me..

I am having serious video card hardware issues with the new laptop: the GT73VR Titan-017 I just received from the Trade-Up program.
The problem I am having is that under load, gaming in particular, the video card crashes and Direct X fails due to the Nvidia Driver crashing. Usually I can open the game and begin playing for a few seconds to a minute and then the game crashes. I believe it is a combined graphics memory issue and the GTX 1070 chip might have an issue itself.

Symptoms I observed:

1. Sometimes the laptop will start to a black screen, windows cannot initialize Nvidia drivers.
2. Games with lower memory requirements will run for a few minutes and then crash once the memory gets full. Games such as Doom, Unreal Tournament (newest), benchmark software 3D mark
3. Games with high memory requirements like Grand Theft Auto 5 crash almost immediately.
4. I see brief artifacting right before the crash.
5. Updating drivers will cause a black screen and requires a reboot.

Things I have tried:

1. Tried the original nvidia drivers, OEM setup from MSI and still had the issues
2. Updated drivers from nvidia, still crashes in game
3. Clean install of drivers and still crashes in game
4. Full MSI restore to factory and still crashes in game
5. Updated windows to resolve the issue, still crashes in game
6. Tried clean install of windows (non MSI) still had the issue still crashes in game
7. Switched to the built in graphics (Intel GPU) and the system was stable and did not crash in games (games run very poorly as expected but no crashes)
8. Reinstalled all the games more than once to see if corrupt files caused it, no luck.
9. Changed every power setting to High performance still had the crashes
10. I opened the back cover to see if anything was loose from observation only and nothing was loose. This should not void my warranty as I did not change anything or cause damage.
11. I ran windows memory diagnostic tool to see if the PC DDR4 had issues, the results were that no issues were found.
12. I tried multiple driver versions from the OEM to the latest and nothing worked.
13. I disable all overlay applications such as Steam, Windows Game Bar etc, still had the issues

All this leads me to believe that the video card is defective and needs to be replaced.
I am now without a laptop since I sent my old unit in for the Trade-in and this new one cannot be used for gaming which is my primary requirement for it.
Also... just for kicks...The LCD also has a stuck pixel in section “B” which is unfortunate but MSI has a policy regarding this so I am stuck with it.

 

Wow, that is horrible. I would send the whole laptop back and even possibly pay for a better model to get rid of that stuck pixel. I can't deal with those at all!

 

Definitely send back, it does sound like you have a bad GPU, got a lemon. Get it exchanged. It shouldn't be having those issues, at all.

 

They want to charge me over £1000 coming from exact same laptop as you. WTF MSI?

Dude you should jump on it before they change their mind, it's a bargain!

 

From what I`m reading sounds like they have a lucky number generator.
I do wonder how they create there figures, another member on here was offered £1800 for his.
It was simuar yet, the same.

It could be based on date time of purchase though.
Mine was bought at the beginning of june, so its around 7 months old.

 

MSI confirmed in my email that:

"The cost of upgrade is not based on the value of the end-users laptop. It’s based off from the GPU prices shown below.
Upgrade or downgrade model are based on MSRP differences. Here’s a list of offer model. Anything not listed is either OOS or No Eligible."

 

Sounds like a bad video card but if you have any other issues post in the GT73VR owners forum, Whats the date of manufacture BTW?

 

Yup and i got these questions...

1. Your name that you submitted the GT Trade-in form with?
2. Do you want to trade in your laptop for an upgraded unit with the equivalent GTX 10 series GPU or better?
3. Did you purchase your laptop from an authorized Build-to-Order reseller? If yes, which reseller?
4. Any other questions, comments or concerns?

.... i properly answer them and.... nothing so far.

 

Same for me but I expect I will not hear for say 5-7 business days. However when I submitted the original trade in doc I had a reply in 2 days. I askes some questions on upgrade within my submission in #4, same questions as you got

 

I've spoken once again to Trading Standards/CAB here in the UK and they said that:

As MSI advertised publicly that the laptops were upgradeable, then the company that you bought the laptop from is liable for MSI not being able to deliver on their promise as per their advertisements.

I have not had any luck though with the company I bought through but I paid for my laptop outright via a credit card so I am covered under the consumer credit act of 1975.

I now have paperwork to fill in to send to my credit card company.

I have though sent another email to the company I bought the laptop through but I am not holding my breath for any positive response from them.

I guess what I am after, like everyone else, is a fair offer in some form or other, whether it is a refund or a sensibly priced upgrade to a truly equivalent laptop then I'd be happy but this as of yet has not been forthcoming, and for MSI to say that I have until the 31st of December to make up my mind is unfair after they have taken so long to contact me, no correspondance from them to me from early September until the 9th December.

 

I have called tech support and I'm working with the Trade-In rep to see what can be done.
It was MFG October 2016

 

I wouldn't ask for an RMA Repair, ask for a swap / replacement - a new unit. That way you won't get "stuck" with the stuck pixel(s).

If MSI sends out a DOA laptop on a Trade-in, they need to swap the bad one for a good one, and as best do it overnight as a cross-shipment.

It's not a matter of the complaint, it's a matter of the situation.

If someone bought this laptop from online or a brick and mortar store, they could return it. Buy a nice new laptop. And, not be bothered with waiting on a Repair RMA.

MSI can't make you/us wait even further for a repair of the new trade-in.

I think you are the first one to get a bad unit on a trade-in, so please come back and let us know how MSI USA handle's this problem.

 

This leads to increase in costs with companies sometimes, warranties being skirted or pushed for more, if MSI policy does not cover stuck or dead pixel and they want to repair or replace the video card on the same unit sometimes imho people need to just accept that's how it is.

However in light of this whole scenario encountered with this upgrade policy I can see asking for a new unit but one has to accept it could be the same, it may be better or it could even have a second dead pixel . That's the crap shoot, take a gamble if they will cross ship a new one

 

“I cried because the Trade-in costs so much, until I met a man who had no Trade-in”
http://forum.notebookreview.com/thr...enix-has-arisen.781814/page-837#post-10411338

"Hello everyone.

As we have often discussed the subject with many others 870 DM owners, i'm still angry about CLEVO:

I bought my Evoc Prema Mod 980 GTX 200 W in July to discover ( a few weeks and 3500 $ later), with the DM3 form factor, that upgradability was a word that had disappeared from CLEVO's dictionary...

I had a little chat tonight with ted K from Hidevolution about a future evolution to plug a 1080 GTX: no way !!!

So i grabbed my best pencil and e-mailed this little text to CLEVO TW commercial representatives. ..."

 

If MSI sends out a DOA laptop on a Trade-in, they need to swap the bad one for a good one, and as best do it overnight as a cross-shipment.

It's not a matter of the complaint, it's a matter of the situation.

If the user bought this laptop from online or a brick and mortar store, they could return it. Buy a nice new laptop. And, not be bothered with waiting on a Repair RMA.

MSI can't make us wait even further for a repair of the new trade-in.

 

I can agree

 

Anyone have any luck in Australia? Still no response despite filling out the questionnaire.

 

What is the MSI Australian owners trade-in email address?

Is there a different form than the MSI USA one?

Can you please post it or a link to that form?

 

Btw and sorry for little offtopic: as I´ve sold mine (GT72, on eb*y) and went to the Alienware 15 R3 which was the worst decision ever made - and will look that the issue with MSI was a piece of sand in direct comparison to the alienwares "whole beach" issues that device comes with.

I´m completely disillusioned for gaming Notebooks in higher price ranges atm and guess the standard "whatever branded" CLEVO barebones will work as expected instead (even much lower priced). Damn

Possible i´m going back to the MSI machines, as their machines even worked as expected out of the box ^^ :/

Is anyone aware of "MSI Barebone brands" which get sold in the EU?

Regards

 

The Official MSI 16L13 (Eurocom Tornado F5) Owners and Discussions Lounge
http://forum.notebookreview.com/thr...-and-discussions-lounge.797128/#post-10411609

 

I am working with Ming Rong (MSI's Trade in Rep) to resolve the issue. I called tech support to confirm and document the case (i.e. get a case number). They've issued an RMA which is good for 30 days (the end user does not need to use the RMA, it will expire after 30 days) I'm pushing to get a swapped out laptop.

I really tried everything, and the GPU just simply crashes under heavy load... particularly under heavy memory usage. I was able to run benchmark software, firestrike, time spy, etc but gaming.... nope.... basically in GTA V, a memory intensive game... it would load, I'd see the character and then bam....driver crash. All sorts of errors.

I want the GTX 1080, but didnt want to pay the upgrade charge to it. I may go with a 2nd generation GTX 1180 next time, but the GTX 1070 is good for my needs. It's on par with my desktop GTX 980Ti.

I just got a lemon!

 

Received my laptop last night...it actually came the day before (12/14) but I was at work and had it held at FedEx so I could pick it up.

First impressions are favorable as to packing and overall the laptop is solid.
Why it ships from factory with so much bloatware is strange to me ...Norton,some imaging app I never heard of other stuff I will need to delete.

Kinda wonder if I should just bite the bullet and do a fresh install.

Any others doing the trade in might ask for just a clean install of windows and see if MSI can provide that.

 

I would probably just pick a out the ones i dont need and uninstall them them since some of the apps you'll probably reinstall anyway to have control such as the steelseries and scm (for mux to work) and maybe the dragon center haha.. but a fresh install is not bad either, i always do a fresh install on a desktop but for laptops there were some i kept to keep control over some features.. though compared to last gen they did add like norton bloat ((

 

It does come with considerable more bloatware compared to my GT80 or even GT60. Also check if you have a windows.old folder after updating win10. That folder appeared and took like 40GBs out of my drive. You need to delete it as sytem file using windows clean up tools.

While dragon center is optional, I do recommend using it a bit. It kinda comes in handy to have LED control, OC control, and fan control in a single app. Otherwise, I will check if Silent Option works.

I noticed that Dragon Center overclocks write directly to the BIOS values.

 

Not that you shouldn't RMA it, but I wonder does the 1070 micron memory problem affect the notebook version of the card? Do you see any artifacts (especially checkerboard pattern) right before a crash?

 

So I loaded up a couple games to see how they run. First was Witcher 3 and wow it ran like crap!
I was getting pissed till I realized the laptop had come unplugged! I reset everything to ultra and mm mm buttery smooth at 4k.

This panel (4k) has G-SYNC enabled out of the box.

 

AFAIK the notebook 1070s have Samsung memory.