GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I received my trade in and it was just an MSI protective box with the new computer in its own box. nothing else.
My wife has been making calls to MSI most of the day.
My wife and I took our dog for a walk, when we came back we received a reply on our answering machine saying they can't fine our trade-in computer.
Thankfully MSI left their number. She called back and gave them our tracking number and who it was received by.
They wanted a reference number, we never received a reference number.

 

did you try to contact the person you were dealing with in email?

 

Oh also i finally see a pending charge on my credit card. But i have not received any info on where to send in my laptop .

 

I also cross shipped. They've had my computer since the 3rd, according to UPS, but t I haven't heard anything yet.

Tomorrow is 2 weeks, which is what they were giving people as the evaluation window, so that will be when I pursue the matter.

 

They should've given you a a 3 digit reference #, which was a part of the address to which you shipped it.

Mine looked like this:

ATTN: GT Trade In
Reference #: 0xx
CS#: xxxxxxxx
901 Canada Court
City of Industry, CA 91748

If you weren't given an address exactly like this one, someone at MSI screwed up badly.

 

After discussing with MSI USA, it's clear there is some confusion here in the costs and how they are being calculated. It's not surprising given the details I have come to find. I hope this explanation helps.

For USA only - UK might be similar, but someone from MSI UK should clarify.

1) Tier 1 - Trade-in Chart laptop options, same model GPU cost upgrade only, base charge.

2) Tier 2 - Optional off chart GT laptops for trade-in, additional cost calculated on MSRP difference between on chart model(s) and off chart model.

3) Kabylake Uplift charge - IDK how long this will be in effect, but right now there is a $50 additional charge to get a Kabylake GT laptop model on/off the trade-in Chart over the cost of a Skylake model, in addition to the GPU base trade-in cost + off chart model MSRP difference.

So adding all those costs together gives you the trade-in cost.

You can get a GPU cost only trade-in off the Tier 1 chart, but going off chart for Tier 2 Optional models, and opting for Kabylake over Skylake add's costs.

I hope that helps.

 

And still no branch of the multinational MSI can explain which previous MXM upgrade these costs are comparable to.

It's a simple question.



Link: http://event.msicomputer.com/usagttradein/

MSI failing in the Perfection of User Experience, still.

 

Only thing that would help me is for someone to explain why they are "offering" but a few choices and then now you say optional off chart. This just gets more shady as time goes by. There should not be off chart, there should be full disclosure upfront and honest upgrades. Not something akin to walking into mcdonalds trying to figure out the "secret menu".

 

Theoretically there would only be 1 configuration to offer you, the exact same functionality in a new laptop as your existing laptop, with new GPU(s).

That exact model may not exist, so MSI gives you a couple of models to choose from in the Tier 1 table.

If that isn't good enough for you, MSI USA has opened up the trade-in to all GT models, some costing more some costing less than the ones on the Tier 1 trade-in table, we pay the difference in MSRP between the Tier 1 laptop model(s) and the off table GT models.

So you can now choose to get a whole new class of laptop, moving from a GT72 to a GT73 or GT83, or a better class of GPU in the GT72 range, and even pick one with more RAM/storage or less RAM/storage.

That was nice of MSI USA - to give more options - other regions haven't done that.

If you want MSI to only offer you 1 trade-in option, pick one from the Tier 1 trade-in table, and forgo the options elsewhere in the GT model line, and forgo Kaby Lake too.

There is no secret menu, you pick from the trade-in Table, or the list of current release GT models available, it's all there for you to see.

Ask MSI USA if you have questions, but AFAIK there are no "secret" out of view configurations available, and you can't ask for a custom configuration.

 

the secret part was because no where in MY communications with them did they offer, insinuate, mention ,hint that there were other choices than was give in the spreadsheet.

 

What region are you in again? USA?

Look at the communications from MSI again, and see if it's there, if not then ask your contact at the MSI region you are in.

MSI USA offering trade-in for any GT laptop model has been mentioned / discussed here many times.

MSI USA responded with an email for the forum with the list of the GT laptops:
http://forum.notebookreview.com/thr...rade-discussion.795236/page-359#post-10407222

I also posted the list again as an image here:
http://forum.notebookreview.com/thr...rade-discussion.795236/page-363#post-10408112

I have sent MSI an email to remind them to make a new list with the Kabylake models available and remove the Skylake models no longer available.

 

That's the Tier 1 chart, for MSI USA you can also order any GT model and pay the MSRP difference between what's on the chart and the GT model you want.

If the option to choose a GT laptop off that chart wasn't mentioned complain to MSI USA, as they have stated many times it's an option, and it should have been listed in their communications to you. It's not supposed to be a hidden option

 

I was told it was a $50 increase by MSI but then quoted $150 and $250 price increases LOL.

 

I really do want to upgrade but I can't get them to give me a "FAIR" price along with cross shipping.....

 

Yes USA .. this is the email i got which contained the wrong model . The next email only had the corrected chart.

 

wow is that $1K just for a 4k screen? Seriously?

 

Lol Reattaching image here:

 

Can you post the whole letter, without your personal information, as there are a number of additional numbered and letter paragraphs, and in there somewhere it should be said that you can get a different model for the MSRP difference.

If it's not clear, then ask MSI USA to clear it up for you.

I already sent them an email letting them know at least 1 owner was confused by the options and didn't realize that he could order any GT model by paying the MSRP difference between the model he wants and the model on the Tier 1 chart.

Hopefully between the two of us that can get cleared up

 

You need to work with MSI off-line for this Mason, but I think you are missing their point of how the charges added up. Stating numbers without the specific model's cost and math isn't helpful.

The Tier 1 cost should be the same, and I know you have computed the cost with another GT model, which changes the total cost from Tier 1 + model MSRP difference + $50 Kabylake.

You need to use specific examples in your discussion with MSI.

Pick the Tier 1 laptop model name and cost, add the MSRP difference for the off table GT model + $50 for Kabylake instead of Skylake.

Did the MSRP go up for the specific new GT83VR model you want?, this is the additional cost from what you were quoted from Skylake models.

You can still get the Skylake model for your old quote, but if that's what you want I would act quickly as they might run out of those previous generation models quickly.

 

that actually is the whole email. It is not the same as the first one that they sent out that is similar to what you say about the numbered paragraphs.

 

Did it say anywhere in there about paying the difference in MSRP for another model laptop other than what's offered in the chart? That was the letter that set the rules of the trade-in.

The 2nd letter with just the specific offer for you to accept was to respond to your selection and wouldn't have had alternatives mentioned.

MSI took a few days to answer my last email, hopefully they will reply quickly to both of us

 

Actually the image I just posted was from my model.... and my offer...

 

The new kabylake model added more than just $50 to my skylake quote. Plus they won't cross ship at that price b/c of xotic pc upgrades its as if I have no ssd/ram in my laptop...
@pat@XOTICPC

 

If I send it in, I can get them to swap ssd's but it would take a MONTH... I don't have a month....

 

When we last discussed this you said MSI needed 2 weeks to swap the memory / SSD, so the extra 2 week delay is likely due to delays in getting Kabylake models in for trade-in.

Maybe ask MSI USA if you wait until they get your new laptop in stock would they be able to reduce the swap time back to 2 weeks again?

Good luck, please let us know which model you end up choosing, and how it works out

 

This is not nice, if MSI no longer produce the same config. What should we as customers be offered, nothing?

In my opinion, MSI as a manufacturer have the ability to spec machines as they see fit, what bs excuse do they have for not matching our present spec?

Why has MSI not been upfront and provided a full list of all models in the GT range to choose from?

Why have they still not published the information about which previous MXM upgrade these costs are comparable to?

 

Well its on its way now, due to be in Poland on wensday.

Barking, United Kingdom 17/01/2017 7:07 Departure Scan
17/01/2017 6:15 Arrival Scan Tamworth, United Kingdom 17/01/2017 3:28 Departure Scan

 

Tomorrow?


Sent from my iPhone using Tapatalk

 

bastards, just checked and it says Thursday now, it did say Wednesday yesterday.
So I`m guessing new computer by next week ?

 

Scheduled Delivery: Thursday, 19/01/2017, By End of Day

Yeah hopefully next week.

 

as you can see in the photo above... that was no $50 added to my original quote...Lol ill just reattach again (photos are so broken on this forum..)

 

Mason, we can't follow your conversations with MSI, we can only see what you post, you didn't include the text of the email exchange, so we can't see their breakdown for the numbers in the chart they gave you. There isn't enough room in the little chart box for the explanation, just the final number.

There has to be a breakdown for the costs. MSRP increased? $50 added for Kabylake = total in chart?

If they didn't give you a break down, try to work it out on your own first, why do we have to do that for you? Look for the MSRP for the new models and compare against the previous Skylake model in your previous trade-in offer.

Then if there is still a $50 difference, that's the Kabylake increase

 

The kabylake models are in blue..

I told him that what he quoted me does not add up to 2k + $50 but 2k+$150

 

Yes, we can see that, but how were those numbers arrived at?

If there is an MSRP increase for the Kabylake models over the Skylake models + $50 for Kabylake that's the sum total of the difference.

Why are you missing what I am saying?

 

Ming at MSI USA confirmed yesterday, that if you take a tier 1 trade, the costs will be for the new GPU itself, with no consideration of the value of your existing GPU.

Wow, just outrageous. Why did they bother to put 'at costs comparable to previous MXM upgrades' if their staff are going to give us the full picture.

 

Yes, that $150 is likely $100 more in MSRP (difference between Tier 1 vs off chart GT model) + $50 for Kabylake.

 

So MSI has a MSRP price increase, AND want an additional $50.

What exactly do we get for that $50, I wonder?

And what does retail pricing have to do with manufacturing?

Can MSI make this appear any more underhand?

 

As convoluted as it is .. here is the whole email trail that they responded to and gave me an offer.

Here it is.

 

Got the PDF, but the chain of email doesn't have the updated letter with all the details from around the beginning of Dec, when I exchanged email with MSI USA and they gave us the MSRP chart of GT models.

I think you missed that info.

Looking at your recent exchange, it seems you are at the end of the trade-in offer? You accepted it, have a charge pending on your card, but haven't sent in your laptop.
http://forum.notebookreview.com/thr...rade-discussion.795236/page-416#post-10436492

Maybe there is time to halt this proceeding with MSI USA, and reset so you can choose another GT model?

If you want to do that I would send MSI such a request right away, and explain that you missed the part where you can get another GT model off the chart by paying MSRP difference.

That would open up the GT73VR model which is more like the GT72S feature set, a bit more pricey, but likely would make you happier than a GT72 as MSI has released recently.

What do you think?

 

They have never answered any e-mail I have sent. The only answers I have received are public answers impersonal made to be sent to more the one person.

Where did you find this?
I've kept every piece of paper from the box even the Fed Ex shipping that was on the out side of the box.
There was a packing slip but it only had a description of the new computer and the shipping instruction on the packing slip was blank.
There was a remark but it only said FOR GT TRADE IN PROGRAM.

 

I have saved every email that they have sent me. i did not get an email from them at the beginning of december. My complaint was just the fact that the newer versions were not offered (kaby lake). I am getting a gt73vr which matches the specs of my gt72s besides the gpu. Charges did finally show up on my cc yesterday. Still waiting on shipping confirmation and the email giving me the info to send my laptop back.

 

It may be timing, you got an early reply and as MSI added to the trade-in options they didn't send out updated info to people already on the path for their trade-in's.

Go ahead and ask MSI USA if you can trade-in for another model, check the current models for what you want.

Maybe pick a couple of models - check the MSRP to make sure it's one that fits your budget.

Some of the models have too much memory / storage which pushes the price up way above CPU / GPU value, but there is usually another model with the same CPU / GPU and less RAM / storage for a big chunk less $.

And, IDK if you feel you need Pascal, as you can at least save $50 + MSRP difference between Pascal / Skylake.

Since Skylake are the outgoing models MSI USA Trade-in Team might be out of some models already - so you might pick a couple to improve the odds of selecting one they still have in stock.

Or, you could just go with what you have in process. It's up to you

 

Just arrived at, Herne-Boernig, Germany 17/01/2017 17:00 Arrival Scan
Its a 5 hour drive to Poland, so could be there for tomorrow or Thursday
Its still a pain waiting, having to use works computer and its ever so slow.

 

That's 3 of us in that shipment. I wonder which will get assessed first?

https://www.google.co.uk/maps/dir/H...59940b57c67023c!2m2!1d16.9690407!2d51.0395332

 

It looks like the deadline of 12/31/16 wasn't a "hard" deadline, as owners can still send in forms after that date according to MSI USA:

"Hi Scott,

I like said before, PM will honor forms submitted after deadline. There is currently no close out date yet."

They didn't actually tell me before, but must have told someone

 

That's good to know, thanks for letting us know on that update. Hopefully they keep it open for a bit longer then.

 

So do we think this is another lie on the MSI website, or maybe the person that wrote the program description was so incompetent that they didn't know what 'deadline' meant?

Deadline:
noun
1.
the time by which something must be finished or submitted; the latest time for finishing something:
a five o'clock deadline.
2.
a line or limit that must not be passed.



Edit: Why are MSI only telling some people that the deadline is no longer 31st December 2016, why haven't MSI updated their website?

 

None of that was in the box.

After I had received the GT73, I emailed Ming for the return shipping information, and that is the exact format in which he told me to write the address.

 

MSI found my old computer. Every thing is okay now. I'm waiting for the last step (which is money going back on the credit card).