GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I got an email at 9.30pm from uksupport asking how they could help and if I'd sent the payment yet, I said no due to being told to wait for sales, then I said I'd be happy to send the payment if they're ready for it.

No reply yet.

 

Have same MS-1781 and very interested in this -- Where did you get the GTX 1070 from?

 

Can you please provide picture of the integration of the MXM module and heatsink in the GT72 chassis ? Which thermal past did you use ? everything fits properly ? which MXM module is it exactly ? Why does the NV driver needs mod ? Doesn't it recognize the 1070 GPU directly ? Or is that related to bios reporting 9xxM GPU to the driver ?

EDIT: if this fits properly as I discussed with @tanzmeister in the buy/sell forum, WHY THE F*** DID MSI LIED TO US ???!!!

 

I'll try to answer some of your question.
Everything fits properly (both MXM module and heatsink from GT72VR). It is an MSI MXM module.
Driver mod is needed because GTX 1070 is not recognised by BIOS.
There are some issues though like not working GSync.

 

Ok thanks.
In my case, my GT72 2QE doens't have Gsync so it's not an issue. What about the power requirement ? Can the 1070 work at full stock clock speed considering the original PSU of the GT72 (2014/2015 versions) ?

 

The original GT72's PSU should be enough for GTX 1070 since GT72VR also comes with a 230w PSU.

 

Thanks again.

Am I the only one realizing the scandal that it is ?^^ If I understood correctly, the upgrade from 970M/980M on a GT72 2QE-2QD is indeed feasible and using MSI MXM module and heatsink, which is in TOTAL contradiction with what MSI stated months ago. Where the hell is MSI now ?? How come the GT72S MXM module now magically fits in the GT72 chassis ?!
Maybe I missed something here...

 

This whole shirade is a joke, MSI does not have a clear cut path and plan for the upgrades. Time frames are insanely long and reponses to inquiries next to nill. On one hand i ask myself why do i even want to pay them more money to upgrade the gpu when it appears i can do it myself with some minor issues.

Be a different story if i could just get a reply back from them on my trade in inquiry.

Sent from my ONEPLUS A3000 using Tapatalk

 

Not only 2QE-2QD but pretty much every GT72(S).
In their defence, I don't think they ever said that GTX 1070 wouldn't physically fit in a GT72 chassis. They were saying that "the upgrade is not possible due to new power design" (or something along the lines).
And the more I look at the shape of GTX 1070 the more I think that MSI actually planned to make upgrade kits at some point but then just changed their mind.
Most likely, they found it "impossible" because new screen panels should have been included with upgrade kits and the need of modified drivers.
And I'm not sure if the driver issue couldn't be resolved with a proper BIOS update.

To be even more precise:

That's from http://event.msicomputer.com/usagttradein/

 

Driver issue is just a vBios and UEFI Bios / EC Firmware update. The Screen issue they are talking about is LVDS and to my knowledge GT72 and GT72S as well as the same GT80 and GT80S where all EDP 2 Lanes 30 pins unless it was a 4K model and then it was EDP 4 Lanes 40 pin. Due to Pascal ditching the LVDS support only EDP screens would work.

Also a G-Sync cert update too in the vBios / UEFI bios to enable G-Sync again.

So in reality all the Laptops would of needed was a vBios UEFI/EC Firmware update the MXM card and the Heatsink to which they already had for the GT72 as you use the GT72VR's heatsink. I spent ages saying to MSI that the Pascal upgrades would work and all i was getting RnD team had tested and it didn't. With all the aftermarket upgrades now proving otherwise, heck even the GT70 IVY and Haswell systems are able to upgrade to pascal so power delivery is not a valid excuse.

Because of this i will be doing the aftermarket upgrade myself and then the next laptop is a Non MSI one.

So unfortunately to MSI they have missed out on alot of dosh in the end, with a battered and tarnished rep, it wasn't such a clever move for them at all.

As for the GTX1070 size it would fit however something would need to be placed between the tab on the MXM card and the Ethernet controller to stop shorting and to aid heat dissipation aka a thermal pad.

 

I think they just don't want to deal with selling kits. I seem to recall in the past a new kit was like buying another computer in price anyway, probably for the same reason.

 

It would of been one of two things, first being what you stated @Tanner@XoticPC which if that was the case then the PR stunt was a huge back fire if they wasn't committed like they should of been. Or it was fear of damage if the upgrade as done by end user if the end user did the upgrade however they'd normally ask you to return the laptop back to them or a service centre.

 

Regardless of their reason to lie to us, the scandal is there ! Why the hell did they do that ? They could have earn a lot of money by selling kit and the engineering hours to release the upgrade kit have been spent anyways on the GT72S... I really fail to understand their logic !!!

 

Well... I think that selling Pascal laptops through trade-in upgrade program is also boosting sale numbers.
They're also offering a downgraded GT72VR as a direct trade-in while charging more for upgrade to GT73VR (so customers have to decide to either accept a downgrade or pay extra for something that they could live without).
Not to mention them saying that the same laptops from certain countries can be upgraded and the very same laptops from other countries - can not.
They surely could make money from upgrade kits. But why doing so if they can earn even more through other scheme?
So in the end of the day, it's a typical business approach. Money talks, bull... customer walks.

 

This is also simply illegal to pretend that you can't upgrade whereas you promised it, and then to pretend being accommodating by proposing a trade-in program with the characteristics you mentioned : pay and downgrade or pay more and upgrade parts that you wouldn't have upgraded. WIN WIN for MSI, LOSE LOSE for the consumers.
This brand is even worst than I thought...

 

Heard anything yet mate? I haven't. Getting tempted to just ask for mine back, seeing as it originally was just sent for repair.

 

Can't speak directly for them, but I imagine there's a lot more overhead we're not considering. If it was a money maker, they'd be moving mountains to do it, so there's got to be something else preventing it.

 

As much as we can understand that they are human can make mistakes, and as much as I want to be understanding with them, the facts are there: a company deliberately lied to its client and the reasons behind it are out of the question. Again, nobody from MSI is here to explain anything, one more proof that they don't care, especially considering that the proof of GT72 upgrade to 1070 has been posted on THEIR official forum !
And fyi, they moved mountains: instead of selling us what was promised 2 years before release of Pascal MXM modules, they pretended it was impossible and tried to sell us either downgrade laptop (GT72VR) or "more than needed" ugprade laptop (GT73VR, and I'm nice to them as I don't count the lack of BR drive). We can argue about the intent but in court, and as a company, we can consider that they intended to make profit on a situation they created ! Pretend there is a impossible upgrade just to sell us complete laptop, good job MSI, GOOD JOB !!!

 

Whether there's something else preventing it or not, according to MSI our laptops now lack one of the originally advertised features.
And while some countries have trade-in options (with arguable conditions) - the others have neither upgrade offers nor compensations.
Every customer paid premium for the upgradeability (because they didn't specify the countries and they didn't make discounts for non-upgradeability).
So if MSI is not going to compensate all those countries with no trade-in programs - they actually made extra money on that. Illegally.

 

I'm not defending anyone here or saying I would have done the same thing, I just highly doubt that the current situation was what was intended and the tone of the comments here is one of some grand scheme to defraud people.

 

MSI, just seem to be very busy, Chinese new year, people taking time off and now there is some big MSI event, so its hard to get in contact with people. I don't think MSI are ripping people off, in fact we are a very small minority that have heard and taking part in the trade in.

So far Ill be entering week 5 from them having my laptop, not heard much as yet and I doubt I will until monday tuesday when the people involved will be back in the office.

 

Fair enough, I get your point. And I agree that this whole situation probably wasn't intended back in 2014-2015. But things have changed. And since the things changed, MSI has been handling this problem poorly, to say the least (I'm talking worldwide and not NA region).

 

Not going that far but it would not be so surprising to see a company entering is such scheme. We have seen durign the 20th and 21th century many deceiving moves by big compagnies, why MSI would be different ? Maybe not since 2014 but could be when they got the Pascal specs from NVidia...

 

Could also be further up the hardware chain. If there's some sort of licensing thing with NVidia that changed, that could also explain it. Once again, not pointing fingers, but it pretty much has to be more complicated than we're seeing here.

 

So why would MSI make such an advertisement without a certain agreement with NVidia in the first place? I doubt that NVidia could just easily change it on their own without certain consequences (if such agreement ever existed, of course). So you see, either way MSI is to blame and all its customers deserve the answers.
They advertised - for whatever reason they didn't deliver - they have to make it up for the customers. There's nothing complicated in that, right? Or am I asking too much? Or maybe I didn't spend enough money to be treated as a valued customer?
Well, I guess I bought a laptop with a GPU upgradable to Pascal but someone switched it along the way and I ended up with not-so-upgradable one. Tough luck.
Now... It can be super-complicated for MSI but it shouldn't be its customers' headache. There're many angry and unsatisfied users worldwide that should be calmed down and taken care of by MSI. But we're being mistreated or ignored instead.
Don't get me wrong, I also want this thread all nice and shiny, filled with happiness and smiles of satisfaction, unicorns and rainbows. That would be the best advertisement for a company. But this still requires a lot of work (called customer care and service) done by MSI.

 

Seems to me, that MSI would make more pure profit, from selling us GPU + heatsink + PSU, than they would doing the trade in program.

The level of hassle with this ordeal is astronomical, so why would the company unnecessarily put itself through such a thing?

 

I commented on this a while ago. The point was, that both the GTX 1060 and 1070 were "possible". In particular, the GTX1060 was never really in doubt that it would work.

But GT72 owners are not the only ones owners, GT80 owners are affected too. More over, the only upgrade possible for GT80 owners is GTX1070 SLI and that's it. No GTX1080 and no GTX1060 thanks to nvidia. Likewise, GTX1080 would not be possible for GT72. Offering upgrade kits is the quickest way to only cater specific users and specific budgets.

MSI in the end is a company that needs and seeks to make money. They will try to aim for the least troublesome way, or the least non-profitable way of dealing with a problem. They most likely analyzed the scenario and determined that it was easier to simply offer a full trade in offer instead of just offering partial upgrade kits, only to select people that wanted specifically the working GPUs, and everyone else would end up screwed with no upgrade and no trade in.

I am sure it was not a simple situation and I do believe that GTX1070 upgrade kits were probably in the works until they simply shut it down. If they offered upgrade kits, they would have to still offer the trade in for users that can't apply, or have no options, particularly GT80 users.

That being said, having the option to upgrade is a great find. Now you have the option to upgrade yourself, or use the trade in program. I am planning on upgrading my old GT60 with a GTX1060.

In other news, my machine arrived at MSI, sent them an email confirming that so that at least I don't get stuck in limbo until they finish checking it.

 

My trade in is almost complete, msi have been pretty polite and decent to me. They did want to charge me £150 just for a slightly dented pannel,but this was dropped and I only have to pay £290.

Though it ended up costing £310 because there is an international bank transfer fee of £15 and I paid an extra £5 to have the money clear straight away, instead of 3 working days.

All I can do now is to wait for confirmation of the shipping.

 

this thread just keeps evolving in ways I wouldn't have thought possible - one alleged scandal after another. MSI really needs some representation in this thread to perform some damage control. I don't understand why they haven't tried alleviating customer fears through this thread - even if they aren't answering questions and just posting periodic update statements as it pertains to this program.

 

I think the only place their reps ever show up on here is the official threads ( http://forum.notebookreview.com/threads/official-questions-for-the-msi-rep-2.795226/), or you can contact them directly. They're not likely to show up in one of these threads.

 

Most reps live on the other forum, I think they may keep an eye on this thread. But best way to talk to them is by email.

 

That is my understanding as well. However, I feel that given the traffic and 400+ pages of searchable negative press, MSI really needs to engage in some damage control to win back customers due to how poorly this topic has been handled by MSI.

As far as I am concerned, the PR issue (while related), is an entirely different issue than the actual trade-in upgrade program. They could still have someone come in here to handle damage control and post generic updates that has zero interaction with the trade-in team.

If my food order is heavily delayed at a restaurant, it is good customer service for the manager to come over to my table and let my party know that the chef is re-cooking something because the establishment did not want to release something from the kitchen that was not perfect. The manager isn't cooking my food, but he can certainly be an ambassador for a positive customer service interaction.

In my opinion, MSI is damaging relationships due to how this is being handled.

 

Users (only few mind you) have demonstrably shown to have problems in how to conduct a civil discussion, specially once they are angry. As it is, it is probably for the best to keep helping outside of the thread, as they would receive unnecessary flak. Reps here are human too and they are not in charge of the decisions behind MSI HQ for going for the upgrade program. Sending them here for damage control will only fuel a needless fight. Mind you, you can of course still contact them directly if you have any inquires that they can help with. And you are encouraged to do so, they are great guys/gals.

These forums are for users and the fact that we have reps is icing on the cake. It is always recommended to keep a constant and open conversation directly to MSI regardless of here. Reps here are also not handling the upgrade program so they don't know the status of any orders.

In your analogy, you want the restaurant to send external representatives to your office, which are not part of the kitchen cooking your food nor the manager, to explain to your coworkers what happened. Naturally, most of the conversation should be directly with MSI to ensure proper support.

 

Excuse me but the reasons you mention for MSI not to take part in this topic are not valid. You seem to be talking of great feedback or professional conduct of the MSI reps, that was not my case on this forum (no response since 2 months), not my case on the MSI official forum, not my case on the MSI official French forum, and not my case through numerous emails to MSI France. The fact that no Rep answer to this topic seems fine to me, in the end, this is not MSI official way of communicating with clients. Fair enough. That said, MSI is not communicating AT ALL ! The only page that exists is for MSI US after we asked them to put it. Nothing on any other website. Nothing on their OWN official forums, I mean what the purpose of having your own forum if there are absolutely nobody from the MSI team actively trying to talk to customers ?
About the restaurant analogy, this is totally normal for a Chef or Restaurant's Manager to come and apologies in the name of the restaurant. It's the management
responsibility, although the individual doing the job isn't responsible in the first place for this specific issue. Your management of the team led to this, so when you succeed it's normal you take part of the credit, and when you fail it should be the same.
However, I do agree that the community managers/reps or any forum guys workign for MSI are not responsible for the mess created by HQ, however, as public face of the company they have a duty to create the proper link between customers and brand, which to me didn't really happened on this whole MXM upgrade mess.
We shouldn't have to dig out who to contact in this case when the company should have contacted us in an official way in the first place, yet we had to reach around 200 pages to get proper feedback from MSI, is that normal ??! What's the point of registering your laptop if you don't get contacted in such situation ?
And now that the 1070 MXM are in fact totally compatible, again WHERE IS MSI ?

 

You register your laptop so you can open a ticket with msi. You would then get better support as it would be 1 to 1.

I do find it strange there is no one on the msi forums. But I'm guessing this is because of regional reasons and it's best for people to have contact with reps in their own region.

Contacting msi can be a pain and slow process, but I don't really have a bad thing to say about them. Except replica be pretty short. But I'm guessing thatsjust because of the volume of people they have to deal with on a daily bases.

 

Part of registering is to open tickets, I agree, however when registering, MSI have ALL the data needed to know who would want to upgrade their laptop to the next generation GPU with MXM, why not use it ?
MSI France via email actually told us that "the next generation of 980M was the 980", can you believe this ??? They also told us that "the cost of the trade-in was much less than a MXM module and the GPU" i.e., they didn't even know that the MXM module IS the GPU, they think it's two separate things (not to mention heatsink which I believe they have no clue about)! I mean what kind of training did they receive ? Not blaming them individually but how can you sell gaming laptop and not train your customer service with the basics of what you are selling ? Such a shame... And when negotiating on the price, they just stopped replying, how is that fair or respectful ? I admit they can take time to respond if the volume of email is important, but if they don't even care to respond then what's the point ? more than 3 months without answer, WFT ?!

 

Seems like MSI France itself has a lot to work on, and definitely need the feedback.

 

From experience, its 2 weeks to have a laptop repaired, 1 day to 3 weeks to get a reply from their ticket system. MSI are usually pretty good, it just depends on the volume they are dealing with and how many staff they have, not sure how many people are dealing with customers but if anyone has time off it affects their customer services badly.

But this is for the UK, so I cant say how MSI operates in other regions, I guess its the same with any public services, be polite and nice and they will treat you as such.

If you get all nasty, then they will prob either ignore you or put you to the back of the list.
At the end of the day, they are just people like you and me trying to earn a living and no one wants go to work and be treated like ****.


Anyway, money is paid and I`m just waiting for a tracking number, its going to be anytime soon now. The wait is almost over.

 

When you are treated like sh*** by a company, first reaction is to treat them the same, however, this is exactly what you should NOT do, I agree with you. You should always be better than them.
Let's consider the human behind here, I agree with you again.
I sent numerous mails and forum posts being polite as everyone should, not a word above the other and no !!! or ??? or UPPERCASE EVERYWHERE. (However I admit that on the forum posts, after around 10 messages, I started to write angrily but never insulting).
Well, that didn't work well quite frankly... Nevertheless I've never been insulting or condescending when mailing MSI France, I pointed out the discrepancies in their statement, commented their proposal and made new one, indicated my sources and justification, but I'm yet to receive the same level of treatment from their side...
So I'm tired of thinking about excuses like it was holiday time (do you often get 3 months holidays and close your company during this much time, I don't), or they have too many emails to reply too, that just don't work ! Why should I be the one compromising for something I bought, time is not to being understanding anymore ! I want reply and official statement from MSI !!!

 

Sounds like MSI France,needs to sort their **** out.
I have heard other members, tell MSI that they will post about there negative experiences on more well known forums, which seemed to work. But this is with other MSI regions, if MSI France are giving you a hard time, find out the details to MSI global or MSI France bosses and complain to them politely how you have been treated.

 

That's generally how it goes in the US as well, though I don't think I've seen an initial response take 3 weeks before.

 

I have a reply take about that, not sure what was going on, but I think they where super busy at the time.

 

No, I want the PR rep for the restaurant to conduct damage control to see how they can improve the situation and retain my business. In a restaurant, that can be just in time with the management because as someone else mentioned - as a team you own the wins, and the fails.

In MSI's situation it can be anyone who can type an apology with any type of generic, "we're working on it the best we can" type email. I would start sending them monthly to anyone still waiting on an upgrade or replies so they know they haven't been forgotten - even if it is the same exact canned "we're working on it" email every single month until the issue is resolved.

I am already telling you, MSI is losing my business and support unless they can somehow salvage this relationship.

 

Well that's a surprise, I`m so happy now.
Never thought they would ship be a super new model.
I really cant wait, MSI have done a good job, cant fault them really.


**** YEAH!!!!!!!!!!!!!

Thanks MSI, the wait was worth it

Hi Neo,


Your NB is ready to ship tomorrow as enclosed shipping document.

Please be noted that since your original trade-in model GT73VR 6RF(Titan Pro)-220UK is in shortage now so we will ship another mode instead: GT73VR 7RF(Titan Pro)-286UK/ 9S7-17A121-286.

Here is the SPEC:

GPU

SPEC

GTX 1080, 8GB GDDR5X

120HZ/i7-7820HK/ 32GB/ SR-512GB SSD+1TB

 

Nice! Happy to hear they came through.

 

That is awesome that they took care of you on that.

 

Yeah, msi are a good company and finally made good on there offer. They have had my computer for around 5 weeks plus, but in the end the waits worth it. will definitely buy msi again.

 

I am still waiting on mine, though it just arrived at MSI last week. If they had your computer for 5 weeks, I guess I still have a long way to go ha.

 

Is the trade in now coming to an end ?
Looks like threads are dying now, how many people are still waiting ?

Still no email, even though was told it would ship today.
I could do with my computer for the weekend, its still possible.
It could already be on its way for all I know.

 

Some places like to push updates in the middle of the night all at once, so it might be on the way and just not updated. I'd still follow up with whoever you're contact there just in case. They may be able to tell you more.