GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I know what you mean. Before my GT80 I had a GT780R. It came with a 560M card in it. I called MSI and if it could upgraded. I was told no because of the heat issue. Well the laptop stopped working, it was under warranty so it was sent in to MSI. When it came back it had at 67?M something in it.. It ran fine until one of the fans stopped working. Since it was no longer under warranty and I wanted an SLI machine, I got the GT 80.

So I was told by MSI "No it can't be upgrade: but yet they put the next gen card in.

Go figure...

 

The machine usually can take an upgrade (as many users here did) but MSI usually tries not to do it unless they have no choice (parts no longer available).
You could order a replacement fan for your old system to keep it running longer, and perhaps resell it.

 

This is typically from MSI, first lie to the consumers saying they can't upgrade, then everybody else will prove that it's indeed possible...
About your case, if they replaced the part under warranty, I'm pretty sure the replaced part falls ALSO under it's own warranty and you should be able to claim replacement/repair for this specific GPU as they are the one who replaced it under the original laptop warranty. Verify your country's laws as you should be covered for such cases.

 

I understand your point of view coming from a consumer, but I have to disagree with you. So if a current generation product is launched, they can't test the system with a newer model of GPU due to unreleased from GPU maker, and by the time a newer GPU is available which means a newer platform is also available therefore ASUS/MSI will have to move onto the next product. This means the newer platform gets the new GPU. For any manufacturers, they aren't going to turn their heads back to test a newer GPU on an older platform therefore they can't know for sure if the new GPU would work on the older system board or not. So unless a manufacturer decides to keep a platform for a long time, let's say Sandy Bridge for example (which is not possible due to Intel roadmap) with a newer GPU, how will they benefit from selling this combo when Ivy Bridge with the same GPU is also available?

 

Understood, but what about when that old platform was advertised with a specific promise it would be upgradeable with an official kit and/or service to the newer card gen?......

 

That platform was meant to get rid of the aforementioned issue, however Nvidia made a move changing hardware architecture which MSI did not expect that's why they offered upgrade program for customers to swap to.

 

Which move did they not expect ? Pascal MXM GPU manufactured by MSI are PERFECTLY compatible form wise and power wise with older GT72/GT80, this has been proven by multiple users on this forum and other forum, only thing not planned (and it's normal) is in the bios/vbios/driver combination. A simple inf mod proves that 1070 and 1060 are perfectly compatible with GT72/80 from 2014 and 2015, totally contradicting MSI lies. We have yet to see any comment from MSI on why pascal MXM manufactured by them are in fact compatible whereas they are still pretending it's not the case !

Regarding warranty of spare replacement part, I believe it depends of each country. I was not saying that a manufacturer needs to keep every single older revision/generation of component, what I meant is that if the manufacturer replaces a part under warranty, this said part should be also covered under its own warranty (might be only 6 months).
So in the end, they replaced an old generation by a new one because the previous generation was not available anymore, which is perfectly fine as long as performances are at least on par. What would be normal is that they replace this part again when it fails as it would be covered under the own warranty of the replacement part.

 

Hi guys. Sorry for a kind of a repost but I felt it's more appropriate here since it involves an upgrade (if possible)

 

As far as their US warranty goes, it is covered based on the base machine's warranty since it's part of the system, but for external battery and AC adapter which gets separate warranty. However, if warranty expires after a recent RMA repair, they will usually extend it by another 30 days.

 

What about the 1080? What about users that want other choices? Repeating the same complaints over and over does not change the fact that offering a straight GPU upgrade would only benefit specific users and only in specific circumstances.

Basically:
GT72 could have opted for either 1070 or 1060. 1080 is not possible with the current machine.
GT80 users regardless of their model could only opt for... some sort of power limited 1070 version. Because older GT80 could not draw more than a specific power cap and would not have enough power for regular SLI 1070. A 1060 is impossible due to nvidia (cant SLI), and so was the 1080 (cooling and power).

MSI could NOT have offered a GPU upgrade for all users that would still satisfy the userbase. Had they offered the GPUs instead of the trade in, you would now have users complaining about not having a choice of GPU to upgrade, and some (like 980 desktop users) would have felt cheated because they paid more for a desktop grade GPU and can't upgrade to a 1080. In neither GT72 or GT80 version.

So, seeing as an actual GPU upgrade would have to create a custom 1070 power limited (for GT80), regular 1070 and 1060 and still not satisfy users, they went with the other option offering upgrades. And we already know how it all went from there, and the current situation.

Also this is your last warning regarding about profanity. Arguments and debates never need profanity to make a point. Either learn to discuss in a civil manner, or your posts might get deleted.

 

Fair enough for profanity, although I don't really see it as offending as I didn't insult anyone, not even MSI.
For all the rest I totally disagree. When you promise something as a company, you deliver. PERIOD. If you can't, the law (at least in Europe and US) makes it mandatory for the company to offer the same or better level of product/services to meet the promise or to fully compensate the customer. There is not ANY discussion about that. There is a law, you respect it, I don't see anything else.
What about 1080 ? It's a scandal that 1080 can't work in GT72 and GT80 as promised, why would it be anything else ?
MSI CAN offer upgrade for all users, at least 1070, whereas they specifically and officially mentioned that they can't. Why would we defend a company that lies to customers ? We prove by A+B that upgrade to 1060 and 1070 are possible and yet MSI is stating the contrary without any detail or technical explanation. It's called misinformation and false advertizing, punishable by laws of most countries.
They should have offer upgrades + trade-in program for not respecting their advertisement. Upgrade to 1060 and 1070 and for people wanting 1080, a proper trade-in, not the ripoff we got in Europe (at least in France it was a total ripoff).
You are arguing that because they couldn't satisfy everyone they had to lie to us ? Nothing prevented them to honor their contractual obligation for 1060 and 1070, yet they chose to lie and propose very bad trade-in program....
"So, seeing as an actual GPU upgrade would have to create a custom 1070 power limited (for GT80), regular 1070 and 1060 and still not satisfy users, they went with the other option offering upgrades. And we already know how it all went from there, and the current situation." AND SO ?? That's their job to respect contractual obligations ! Why wouldn't they develop a custom design ? It's their responsibility to respect the contract.

 

The 1080 physically cannot fit. GDDR5X requires a layout which makes it impossible to have the die be in the corner like in a standard MXM card. For the GT80, there's also constraints with maximum power since it was only certified to use 330W. But there's zero reason to have the 1070 not be a standard MXM drop-in replacement for the 980M. It has similar thermals and has no layout problems. I'm even 99% sure that you can use the 1070 in the GT80, since it has the same shape as the 130W 980 MXMs and uses less power. The tab on the card is literally there just so people can't use it easily as an upgrade.

 

GTX1070 uses upto 127-130w off the bat. I have seen this kind of power draw on a gt72 already. However the card is smart enough to only use what it can before Vrel'ing out and cutting core clocks. The GTX1060 in mine has even burst fired into 100w a few times before doing the same. GTX1080 wouldn't fit nore be able to have enough power to be beneficial over a gtx1070.

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How about the Gigabyte P57xv7? I will have a full review on it on my channel by the end of the week www.youtube.com/ownordisown

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Not understanding what you mean are you asking about power of the GPU on that system?


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Well they did offer switching program in USA, in europe they offered the "nam" (nothing or 1200€ for a downgrade of the machine + a 1060 gpu).
Means they could have offered upgrade kits to 1060/1070 but they said, "meh, nope". moar cash is better, moar moar !!!

 

Great News, Did you finally receive it? Also, did they give you paperwork, I have recently sent in the form for the second time, missed the first Deadline of Oct 31 and then Missed the Second as I got busy with holidays. I was wondering if you got paperwork so when they make an offer like your first one, I can say "That aint gonna work! and maybe show them your paperwork, could help out some folks. For anyone wondering, I received an email today 7/17/17 and they said to ignore date and that they are busy with alot of submissions. I think there original plan was to try and sneak this under the radar.

 

Could one of you guys still in the process, ask your contact if the GT75VR is going to be added to the trade in options?

 

I guess I'm in.

They finally replied to my email (after 3 weeks)

I have a question tho

What does this mean? "*You may opt out for this generation upgrade and go with 2nd generation upgrade (TBC). *"

I just sent an email asking about this so stay tuned.

 

@hmscott @Kevin



Then they suddenly updated to the last minute.


There is not much of an option here, I don't need 4K or SLI tbh. I'll either be desperate to get one of the models or wait for the 2nd generation (which I'm afraid of the possibility of them changing the policy for the trade-in program).

Though I'm still grateful that they let me into this trade-in program.

@Kevin

What is your Cinebench R15 FPS with your GTX 1070?

@Vasudev

I'm not sure if I should upgrade my GT80S (980M SLI) to a GT73 (GTX 1070) after seeing the result here:

(Skip to 5:40)



(Skip to 3:27)

It seems I've got almost better result than than any of these MSI newer models: http://i.imgur.com/fmcni8p.jpg now I know you can OC a GTX 1070 but meh.

 

MSI is on my crap list. I never even bothered with the trade in program because I don't want W10. Now I see they have these new "Max-Q" version of 1070/1080 that can run 100w. MSI should honor it's original pledge, ...but they continue to be the kind of scum that walks away from a guarantee.

 

Midas

When did you get that e-mail?
Ming e-mailed me on 7/17: " And we are completely out of the Yellow Highlighted models in the chart."

 

7/28/17. Which model did they offer to you?

You can always choose a different OS, you can also wait for the next generation next year, probably the best time to jump into their trade-in program.

MQ-crippled is everywhere (ASUS, MSI, Alienware, Clevo, etc.) spreading like the plague, so laptop manufacturers are only taking advantage of the new crippled technology, and the people who buy into their bullsht.

And I gotta agree with you on that last part, how can they make promises and breaks it at the end? But then again they are not the only one that continues to be a scum, there's Razer and Alienware who are two big daddies of scums.

 

Funny how on the GT73VR Titan -> Pro they upgrade everything but downgrade the CPU. Sure its worth the $250 upgrade going 1070 -> 1080 as well as storage and ram but HK -> HQ.. nahh

Feels like another GT72 -> GT72VR.. next true upgrade from the GT73VR would probably be the GT75VR

 

The only slight upgrade that I see from GT75 is the screen (3/ms) and the keyboard, they also dropped G-sync feature, so spec is almost identical to the GT73 and the upgraded GT75 is expensive as hell.

 

Yeah, hopefully by the end of the year/early next year they'll have next gen nVidia GPUs, maybe a Ryzen variant 6/8 core and also 8K series Intel CPU.. I do wanna see a Z370 6 core equivalent as well. I'll probably just get another desktop for that but if the price is right i wouldnt mind upgrading one more time.

 

Nothing yet. I e-mailed Ming this morning asking for an update.

 

A ryzen variant GT73/GT75 would be amazing. I am an AMD fan but sadly AMD had a tough time bringing competitive performance, specially on laptops.

 

I'm going to use my last upgrade when 6-core CPUs and Volta come out next year.

 

Microsoft has blocked updates on new CPUs. I am not putting money on another laptop that lacks basic support from M'soft for any OS other than W10.

https://arstechnica.com/information...locked-from-receiving-updates-on-old-windows/

 

A week later and still no reply...

 

You'd be better off calling them.

 

Bumping with a general notice for UK based members that are looking into the trade in program. While the trade-in program was thought to have ended, it has been extended.

Feel free to send an email with your information to [email protected]

User MiSJAH was kind enough to follow the topic with MSI and let me know about it so that other UK users can, if interested, use the program. Confirmation came via MSI representative Natalie.

 

I so look forward to going through this whole ordeal again, when Volta comes out.

Hopefully they'll be far more prepared, with many many hands on deck.

 

I suspect it they will. But depending on the load customers, the waiting time might be similar. But I do believe the first initial part (the deal itself, the first contact, and the team dedicated) are going to be ready.

Will Volta be another arch+fab process shrink? I now want 1080 ti performance on the go

 

It's 12nm with a radically different architecture.

You know what usually means: Huge gains.

 

I was finally contacted by MSI, I was hoping you might be able to tell me which model you had. I am wondering if it is the same as mine so that I might be able to negotiate the same deal?

 

It should be better. Which model did they offer you?

 

Wait, so this trade in programme is also in UK ? I though it's US only...

 

Thanks to several vocal users, the MSI program was expanded into various regions. Sadly, not many regions got either the trade in program, or they got a very different/limited type. US and UK I believe were the more, well, developed programs as well as support.

Particularly in the US, the program itself had been extended so users could still participate in the trade in, and no longer was it dead set on a specific date. MSI UK also confirmed they extended the program so if you are a qualifying customer, you can contact them so they can offer you a trade in deal.

 

Any rough estimate when the next version of this trade program might rollout? I want to know when I should be planning to swap my GT80 for something a bit less dated. Right now, dual 980's are still fine for my needs.

 

Since the next gen is Volta, I suspect we won't be hearing about the new trade in until the first quarter of next year. nVidia is in no rush to push volta due to lack of competition.

 

Wow good for you guys over there at UK.

Are there any updates on US side? Like improved offers as well? Thanks

 

So far we know the program is still going and that models get updated with available SKUs. For example, the initial orders used 6th gen CPUs, then they removed those and used 7th gen.

I am curious as how the updated model list will work. Current GT73 has been demoted to "mid range" and GT75 is the high end, due to chipset and configurations. I suspect the GT73 would eventually become the "cheaper" upgrade path, but sadly with caveats due to HM175.

In general, MSRP of machines everywhere has either increased or remained the same, so I don't think we will have a good offer yet. When volta launches, I just hope there are affordable, high end chipset options, without terabytes of SSDs and hundreds of GB of RAM.

 

So true ryzeki. In the time it took for them to get back to me. The model of laptop I wanted is no longer offered, in it's place is a machine that has far too much ram imo at 64gb's and more expensive oem SSD space than I would like. Which makes it $800 more than I wanted to spend. Not to mention, I am downgrading and losing a m.2 sata space and a bluray player. This loss of features that I actually want and use is not reflected in the price and I haven't made any headway with getting the price down at all.

Still trying on that one. I'm asking for a refurb unit, or the model I wanted as I don't want to have to be forced into spending much more money for a decent machine with sli. The only other options below this one are the single 1080 models Which are still at hellishly high prices for a trade in downgrade way to low.

Hopefully something works out or MSI has lost my business for good. This was such a botched attempt and so shady. Luckily someone started the class action or I doubt we would have seen any kind of program.

 

The program started before the class action. The problem was that MSI was caught completely off guard, and it had to take time to assemble a dedicated team. Then keep in mind users are worldwide, so the pressure and questions came literally from everywhere. I wish things would have gone smoother so that users interested in the program would have been able to choose different tiers of options. As time passes, SKUs come and go, I can see the problem where your options are either wait, or go too high, or go lower. So it's not ideal.

At this point maybe the best course of action is to wait for the first wave of volta offerings, otherwise the deal might become more expensive than necessary.

 

Yeah, but I'm sure at the 2nd gen upgrades if you skip first gen they are going to value your machine slightly lower.

I just went thru a large email about MSRP and how the model I was trying to get has been at significantly lower prices on amazon and other 3rd parties for longer than 5 months how I don't believe it is fair to give me the MSRP value as I could buy one from xotic pc for $450 under MSRP and have been able to do that for 5 months now. Which is really a shaft to the customer. If I sold my laptop for $1500 and just bought one from xotic pc I would pay less than the trade in price. Which I think is a bit of a sad fact.

 

This is my struggle as well. I have an outstanding email to Ming, and emailed him again just now. Hopefully he returns my email.

If I can get the GT75VR I may take them up on a trade. My requirements that I shared back when they first contacted me with the initial trade-in offer - Top tier GPU / GTX 1080, single power adapter, and Mechanical Keyboard - basically the same as what my GT80 has. I refuse to carry around 2 bricks, buy an aftermarket solution, and I didn't want a 1070 SLI.

If they can get me into a GT75VR-202 for a reasonable price, I'll turn back in to a happy customer. That model is $2,799.00 at various resellers.

 

nothing new for france, they simply ignored the whole thing xD

 

I just hope the lawsuit results to something atleast.

1. They didn't even publicly announce the trade in program.
2. Not all countries participated (I was also told that my country is not participating, so unless I go back to the states and ship it to them, I cant participate. )
3. The prices offered was outrageous and inconsistent.

Was very disappointed with my laptop, Ill just sell it instead seeing the offers didn't change