Razer Edge and Edge Pro Owner's Lounge

Icestrom where can I get the keyboard dock?

 

I still see the Edge on the site. That was pretty nice of them to get you the accessories, if true. Still think that's a bit much considering if every customer that feels they've been "cheated" in some way did this, it would get ridiculous.

 

I'm not sure you can.

It's not a great product. It's made of very soft, flexible material that isn't going to hold up over the long term in a bag. You're also at the mercy of that flexible material to hold the tablet in place. The keyboard is very cramped and isn't backlit. I have it for the completionist in me, but that's about the only reason to have one. No trackpad means you're either carrying a mouse to use with it or you're being frustrated by using a tiny touch screen interface. No solid locking system means you're wondering when the tablet will come away from the keyboard "tray".

 

Just sent in my damaged keyboard dock. Was impressed with how Razer got me Fed Ex labels and everything ready to go. Hopefully I'll get a new keyboard next week. Starting to clear the dust on my Alienware M11X.

 

Note this is a reply to the post regarding the economics of a production run of accessories
I have to strongly disagree with this statement. When we buy a $1000 plus piece of hardware we are investing in a brand and company reputation as well. There is an expectation by the customer for a reasonable amount of support. Name any other $1000 plus product that accessory support was dropped within 6 months of release. Not having peripheral available after 6 months from release is unacceptable. It doesn't matter if they lose money, customers made a trusted investment and they left them high and dry. They do need to make another production run to satisfy their existing customers and protect their reputation. Razer needs to understand this if they want to be in the Notebook / PC / Tablet business or they will lose their customers trust. It takes a lot to build a brand and new product line.

 

Or they just realized the desire was so small that losing that minimal segment of customers was worth not producing more accessories. Financially, for any company, its a balancing game, if x results in higher profits/reduced loss then y, go with x. Obviously Razer makes enough profits elsewhere, has strong enough brand support, etc. That losing their Razer edge customer base just doesn't matter to them. Honestly they were probably just happy with all the recognition winning all those awards at CES brought them. A gaming tablet is definitely a halo device. Razer edge, their new modular PC, Google glass, Nvidia shield, etc. All products lines which may never make it to round two if the parent company don't find it profitable enough.

Sent from my Galaxy Nexus using Tapatalk

 

Does anyone know what's the brand of the internal battery?

I sent an email to technical support... They told me I cannot buy an internal battery replacement... and if in the future i want to change the internal battery I need to send the unit to USA...

That's really stupid... I want to buy a backup battery. So that when in the future the internal battery will be weak, I can replace it.

What kind of company is this??? You can even buy compatible batteries for iPhone...

 

What do you strongly disagree with in regards to my post? If you re-read it, nothing you say really disagrees with what I said since it was simply talking about what we don't know in regards to making business decisions.

And I edited this since I typed out a long-winded response that explained out my thoughts further, but I realize most people don't give a s***. Feel free to read/respond if you want though, I'm always up for conversation.

 

Sure would be nice to have Razer make one more run of accessories for those of us here who need them. Any way to do this?

 

That depends on the company. From Apple's perspective, $1000 is a new 128GB iPad Air w/ case. I'm sure Apple will unceremoniously drop support for the 128GB iPad Air in a few years.

The Gen 3 iPad w/ its 30pin connector was dropped in favor of the Gen4 iPad w/ its Lightning connector less than a year after the Gen3 introduction.

Oh, they're available. Scalpers have the keyboard doc up on eBay for $495. Razer cannot control the scalper market.

There appear to be very, very few of us who bought the Edge. The Edge is readily available as a tablet sans accessories. Even the controller accessory is still available in the Microsoft Canada store for its list price of $250.

The brand isn't going anywhere. The product line... they might have broken even on it. Razer is not a publicly traded company. They can afford to take a hit once in a while.

At this point someone would have to convince Min to take pre-orders from all of us who want the accessories and then decide if it's possible to do it for the original accessory price.

 

The fact that most of the order pages for the accessories have been taken down proves to me that we won't be seeing another run of accessories. It sucks for the people that jumped in late especially since the 256GB now goes for $999 new. You could always just hook up a USB controller and prop it up on a stand but you still aren't getting the original experience that Razer intended.

I also think that the Edge community is very small and probably not profitable enough to continue producing accessories. Once the tablets out there now dry up, eBay will probably be the only place to secure anything related to the Edge. Just look at the stance that Razer is taking with Christine. They pretty much announced it at CES to "gauge" interest and that was it. Unless some of the other big boys agree to support it (Dell, Asus, etc...), I seriously doubt it will ever see the light of day. Don't get me wrong because it looks cool as hell. It's just for the price that Razer will ask (justifiably so), the community will will be too small for them to make any money.

They took a chance with the Edge and it didn't take off. It's been a year and there are still people that have never heard of it. From a gamer perspective, of course I would want to see another run of accessories so everyone could be happy. From a business perspective, they probably don't see the logic in spending XXXXX dollars just to satisfy a community of probably 2-4 thousand people (guesstimate). I'm sure they make enough from their low end headphone line to spend a few bucks to make another run of Edge accessories. The question is whether or not they will do it and I think the answer is no. If they Edge was as popular as the iPad, you could probably find a keyboard dock at your local gas station.

 

Oh, Min has said flat out without OEM support Christine isn't going anywhere. He's said they (OEMs) aren't willing to take the chance. If we want Christine, we need to tell eVGA, Asus, MSI, and Gigabyte we want it.

 

was wondering if someone has hooked up an actual xbox 360 controler to the Razer and maybe explain the process of doing so. Also I just got an e-mail this morning on the accssories they are sengn me. Someone posted a comment saying (If this is true) so I will gladly scan the reciept and post it or take a picture proving the results of my front. I would really like to know about the 360 controler option though. I have a dock comming so will it work with that/ If so, how do you set it up? I wonder if you can just plug into the usb port on the top of the razer and plug in a controler?

 

In response to this quote "The Gen 3 iPad w/ its 30pin connector was dropped in favor of the Gen4 iPad w/ its Lightning connector less than a year after the Gen3 introduction."

Apple did support this product afterwards. you can go into most apple retailers and buy an apple branded 30pin connector and related accessories and a 30pin to lightning connector. Apple tends to support their products for at least 2 revision cycles with regards to software

I still make the point, regardless of the amount sold, there is a reasonable expectation Razer would support the product by providing important accessories for at least a year. This is the cost of the hardware business. Traditionally you do not build a loyal customer base or repeat customers of expensive products in the long run if you don't do this.

I did not mean to insult anyone or cause a big stir. I think they made a big mistake with the new market entries in hardware. There is more to it then just cutting edge products and these devices are not mice and keyboards. I love the specs on the new Razer Balde and anxiously waited on the Edge. I also have a Razer mouse and will buy one of their new mechanical keyboards. I am a fan but my point is they need to do better.

 

It's pretty much just plug and play with the 360 controller. Just plug it in and Windows should automatically install the driver. If the game supports the controller, then you shouldn't have any problems. I primarily used my Edge like this before I got my gamepad/dock. I think the Razer Gamepad uses the same drivers as the regular 360 pad but I'm not 100% sure.

 

A wired 360 controller will "just work". Mine have (MS 360 controller, Razer Onza). The gamepad accessory is a xinput device so it also "just works". The oddball stuff has been Bluetooth controllers like the Kindle Fire gamepad and the Nyko PlayPad Pro. I think the PlayPad Pro is now working after a firmware update from Nyko.

 

To be fair, that wasn't a great analogy, because Razer also hasn't dropped support for the Edge like those other posts act like. You can get the essential accessories like a replacement power adapter, screen protector, USB ethernet adapter, etc. from them still, and if you contact them you may even be able to get one of the other limited available accessories (keyboard dock, console dock, controller) that isn't a necessity for the device anyways...just like many other products have accessories you can't find after a few months. A better analogy would be like someone complaining that they can't find a specific case or accessory for their Sony Xperia Z1 and it's all Galaxy and iPhone accessories everywhere they look. Sony (and in the Edge case, Razer) offer the support they are required to in warranty, replacement parts, repairs, and even software updates to an extent, but making sure additional accessories are available to enhance the experience is by no means a requirement to the customers who purchased the product. Look at something like the original Nexus 7 or Kindle Fire, they had s*** for accessories available compared to the iPad, and we're talking Google and Amazon for those products! Yet nobody was up in arms you couldn't get a great keyboard dock or controller for them.

I also don't want to make a big deal out of this discussion, and I'm not even a supporter of Razer outside of the Edge, but it was more of a project that never took off that we don't even know what kind of profit margins and revenue they were getting to judge their support. For all we know it was a sinking ship from the launch and them giving the fans 6+ months of support was about all they'd dedicate to keeping them as customers...because the people who are complaining in this forum ARE NOT loyal Razer fans or they'd have pre-order the Edge with the accessories or bought them when they were available for 6+ months after it launched. There have been many products in the past (not just tech devices) that have been dropped because they didn't sell enough after a few months, which usually become collectors items or such, but at least Razer is still around to get the essentials and isn't bankrupt.

Obviously we don't know how many people missed out on specific Edge accessories for it to make sense for Razer to satisfy them, but I am not a fan even and have been able to get every accessory I wanted with minimal effort. I'm willing to bet the small vocal minority of people that care have come late to the party and are on forums like this to complain...which is a pretty small amount. I hate to say it but that isn't worth the bother for any company when they can make that up in one of their popular products in a day and if they already shut down the production areas for the parts after a certain amount were made they aren't going to start it back up for even a few hundred people.

 

While the drivers for the Edge are available elsewhere, like for the video, chipset, etc., on the other hand, the BIOS may need updating from Razer themselves w/future Windows updates and upgrades. When it comes to hardware, the memory, SSD, and the WiFi are upgradeable.

.

 

What to do? Do I email Razer and try to get them to sell me a keyboard dock? Go for a stand and Logitech K810 keyboard or this one: BT3 0 Keyboard Folio Case for Razer Edge Razer Edge Pro 10 1' Gaming Tablet | eBay
I already have a bluetooth mouse i could use.

 

I just got that case a couple days ago and it is far better than the keyboard dock, I'd highly recommend it if you want a stand and case. I got it without the keyboard though PU Leather Folio Case Cover for Razer Edge Razer Edge Pro 10 1' Gaming Tablet | eBay...save yourself $40 since you can get whatever keyboard (I decided between the K810 and Sharkk BT keyboard myself, both have their pros/cons for different reasons).

The keyboard dock is trash and costs way more than it should. Only way I'd suggest getting it is if you really must have the extended battery in it. Otherwise, the folio case is much much easier to carry around. The little flip-down part to make the Edge sit up higher for the charging cable is kinda tacky but it does its job, and the handle for holding it is pointless (since when you flip the front of the case behind it sticks out like an inch further, so I can't picture anyone using it like those one-handed iPad cases with the hand straps), but otherwise it is perfect for carrying around for protection and a stand which allows for some viewing angle adjustment, too.

 

I have a case for my edge pro already, but still need a stand and keyboard, able to be used for traveling as well as at home. That is why i could use the keyboard dock or BT3 0 Keyboard Folio Case for Razer Edge Razer Edge Pro 10 1' Gaming Tablet | eBay

 

I'm not sure what saying this added to the subject...so you have a sleeve of some type that is irrelevant to you asking about a stand case? That's nice.

 

True, that is not what I was trying to convey. Anyone else with suggestions?

 

I don't use a screen protector, if I get this will the keyboard scratch my screen?

 

For all Canadians sending Razer products back for repair, make sure you tell Razer to fill out a FCC 740 form...they didn't do this for my damaged Razer Edge keyboard dock and I'm running into issues with Fed Ex.

 

Hey guys,
I am considering selling my edge and associated accessories in a bundle to help finance a new desktop rig.
With all of the price drops and considering my rig is used I am trying to find out what the community thinks is a fair price.
I paid $2056 for my gear. I am thinking with the good condition and original packaging that $1800 is a fair price for the gear. What do you all think? Am I way off base?

gear:
Edge Pro 256gb un-modded upgraded to windows 8.1
Controller dock
Keyboard dock
Docking station
USB to RJ45 (razer)
2 extended batteries
2 power adapters

 

You can't really fit any keyboard in it when closed without it bulging (the only one thin enough would prob be a surface touch cover). The case does come with a screen protector though.

 

Every dock accessory sells for a premium now, even used... you can get $250+ for the docking station. I posted one on Amazon about 2 months ago for $220 and it sold in less than a day... now you could prob get more. The keyboard dock and controller could each sell for $300+ easy.

Not that I'm all about raising prices, but it's supply and demand. You could build a decent desktop with the money just from two of those accessories!

 

Hey guys,

I'm looking to purchase the razer edge and all accessories for 1800$. The following has to be included:

Razer edge 256 gb un-modded perferably
Official razer edge Keyboard dock
gamepad controller
Docking station
2 external batteries
Chargers required

If you have one and are looking to sell, hit me up! Please note I live at an Apo address (armed forces pacific) thanks!!

 

I'll take it if you decide to sell it!

 

Alright my freinds I ahve an issue. I was showing my wife the Razer edge pro. On the Long in screen she pressed the back arrow, then the screen went blank. I have ttried recvery,I have tried bios disabled quick boot, I dont want to loose my files. Any suggestions?

 

I am also looking to purchase the keybpard dock for the edge if anyone has it?

 

I'm selling my 256GB barely used Edge on Ebay if someone is interested. I'll take offers within reason.

Razer Edge Pro 256GB i7 1 9GHz 8GB GT540M Le 2GB Wi Fi 10 1in Black 879862006655 | eBay

 

You may want to correct the title to say 640 instead of 540. FYI I only got 830 for my brand new 512Gb Pro with 2 AC adapters and a bunch of other stuff. Good luck with the sale, I hope you get what you want for it!

 

It is now posted on ebay

Razer Edge Pro 256GB Complete Combo Set | eBay

 

Selling my Dock and Battery would sell my Tablet too but I cant restore it to factory.....

 

I just got the Intel Wireless AC 7260 adapater to upgrade the Bluetooth to the Smart low-energy, but I can't get one of the screws out...I have the proper screwdriver and the first one came right out, but I noticed the second one was stripped before I even attempted to get it out!

Anyone else have trouble with one of the screws when taking their Edge apart? I don't know what to do...it's kind of deep to try and solder something to it to get it out, and then I'd probably have to contact Razer to get a replacement screw. I've tried every method I could think of to get it out, but it's just such a tiny screw that nothing can fit around it to pry it out, and there's no way to use a screw extracting kit because they're way too big.

Just trying to get it out already rubbed the paint off the bottom of my Edge around where the hole is so I'm sure Razer isn't going to qualify it for warranty.

 

Are you sure it's a real screw? Or that its attached to anything? Razer is notorious for including fake screws to create uniformity on the bottom of their devices. I know in the Razer Blade Pro thread the guy thought he'd stripped 2 screws as well, and then just popped off the bottom to find they weren't really screwed into anything anyway, haha. If its just rotating freely, I'd assume that even if stripped its not attached to anything on the other side.

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They're identical screws and one of them I already got out. I watched a couple youtube videos on how to upgrade the Razer Edge and they talked about these two specific screws and show them being taken out.

I actually got one of them unscrewed just fine, but when I tried the second one my screwdriver just spun in it (the screw itself didn't budge), and when I shine a flashlight into the hole it has what appears to be a stripped top. It's also odd because on the first screw my screwdriver actually snapped into and locked onto it very easily, so it would indicate to me that it wasn't me that stripped the second screw since I was never able to even feel any resistance or my screwdriver locking into anything.

 

AUXILLA E-mail me at [email protected]. I will buy it from you.

 

Meaning the Battery and Dock, please. [email protected] I can do Paypal if your prefer.

 

Sorry Lobo. I had it up on Ebay at the time when I posted that message.

 

Its alright thank you anyways. Anyone eles got an extra dock and or keyboard dock willing to sell?

 

Anyone try a USB splitter for a wired keyboard and gaming mouse?

 

Yes, I did, I used a 4 way splitter from Walmart. Mouse, keyboard, USB drive and spare. Worked fine for me.

 

Did the splitter require separate power?

 

They're not splitters, they're USB hubs.

Amazon sells a small 4-port self-powered USB 2.0 hub under their AmazonBasics line. Works great with one of my other laptops. I see no reason to believe it won't work for an Edge.

 

If you ever plan to use a removable HDD with USB 3.0, I'd def recommend a hub for the faster transfer speeds:

I bought the Sharkk version of this product for $10 but it's currently out of stock, though it's the same exact product for $5 more, and you don't need any extra power, I've tested it with my removable HDD with a mouse and keyboard plugged in. It worked great, though it oddly is a little on the large side for me compared to my previous hubs:

Amazon.com: Anker® AH400 USB 3.0 4-Port Compact Hub with a Built-in 1ft USB 3.0 Cable: Computers & Accessories

 

Mine was this style, note I wasn't doing any high speed transfers or anything, it was just my "dock" since I didn't have a real dock.

Amazon.com: Targus ACH74US Ultra Mini USB 2.0 4-Port Hub: Electronics

 

Yeah, for file transfers you want USB 3.0. For hanging a bunch of peripherals off the Edge to play games, 2.0 is enough. The docking station is only USB 2.0. I hang my USB 3.0 to SATA adapter off the top of the tablet.