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    CLEVO Drivers Update Utility by OBSIDIAN-PC

    Discussion in 'Sager and Clevo' started by Spartan@HIDevolution, Feb 13, 2017.

  1. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Will take care of it in some minutes.
    Sorry we been extra busy dealing with new models.
     
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  2. Kelvin2k5

    Kelvin2k5 Notebook Enthusiast

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    Same issue here. Did not receive the license. Order number 100000993.
     
  3. optimisez

    optimisez Notebook Consultant

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    Hi @ John@OBSIDIAN-PC, can u ask Clevo to release new Control Center for P650RS-G?
     
  4. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Hello,
    You will get it soon ;)
    We do the keys manually so on weekends it takes longer.

    Sent from my MI 5 using Tapatalk
     
  5. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    BUG REPORT

    Today we noticed that some important files have been kept back, these files are QT libraries that the app uses.
    Some time ago we updated the code for the latest QT build but we did not update the QT files in the app.
    So i would advise everyone to download all app files and replace them.
    You can download from here:
    https://www.obsidian-pc.com/files/OBSIDIAN TOOL/OBSIDIAN_TOOLS.zip

    - Close the app if running
    - Just drag and drop all files from the zip to your app folder and replace everything

    This will fix everything.
     
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  6. Lynx2017

    Lynx2017 Notebook Evangelist

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    I just updated my BIOS through Obsidian Tools, 1.05.05 to .07, Windows 10 RS3, everything works great except that my battery charge icon does not read properly anymore, says 56% and charging sucks... hope it doesn't reach 0% and my laptop goes crapola, but it shows it is plugged in so hopefully I am in the clear, just messed up the reading sensor or something.

    Obsidian Tools gave me all 3 green checkmarks and the A-OK to upgrade the BIOS though, so I don't know.
     
  7. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    There is really no half update so if it finished the update and the app now shows you have the latest version then all is good.
    We also test the bios in all our laptops and we build some daily that is flashed and tested with the same bios.
    You probably need to make a full battery cycle to correct that info.
     
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  8. Lynx2017

    Lynx2017 Notebook Evangelist

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    you were right, I unplugged and let battery drain, and its showing fully charged now after a full cycle lol.
     
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  9. Timbabs123

    Timbabs123 Notebook Consultant

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    Hi John I just used the app to update my drivers but all of a sudden I started the app again and its telling me the licence file is not found even if its in the same directory as the app files.

    I also noticed sometimes it says cannot detect model when it first tries to start up and then resorts to the no licence file error after.

    How can this be fixed please thank you, BTW specs are in my sig.

    Don't worry problem seems to have resolved itself, thanks anyway.
     
  10. Lynx2017

    Lynx2017 Notebook Evangelist

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    In the new BIOS it shows intel trusted execution technology disabled, if i enable this will it damage anything? intel product page for i7-7820hk shos my cpu does not support this... so why does mobo say it does?
     
  11. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    I dont think this thread is the best to discuss BIOS stuff, since the app does not allow for BIOS update for most of it´s users (non-clients).
    If you have questions about it you can always PM me ;)
    There should be no problem with enabling it, probably just wont work if CPU is not supported. If i remember correctly it´s one of those security measures done specially for virtualization servers, not sure.
    There are a lot of stuff that might not work if the hardware does not support it, i usually try not to enable options that wont do anything, been cleaning it up with each release.
     
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  12. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Update 1.05.00

    - New model P950HP6 now available - please report any bug
    - Detached the Fingerprint driver install since sometimes the installer exit was not reported to the app which caused the app to stay locked at "installing driver" screen

    More model and updates coming soon
     
    ekkolp likes this.
  13. Menace2021

    Menace2021 Notebook Enthusiast

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    If I'm from the US, how do buy the license? When I download Obsidan Tools, it says "License not found! Purchase license to unlock."

    Update: Saw a couple pages back that there was a NBR license to download. I copied that file in the Obsidan Tools folder and it worked.

    Ran into another problem while updating drivers, got all them updated except the Clevo Control Center and Fingerprint reader.

    For Clevo Control Center, it stays stuck on "Installing Driver". I uninstalled my Clevo control center (5.0001.1.27) and launched Obsidan tools and tried updating and it's still stuck on "installing driver". I can't get it to update to 5.0001.1.33?

    Also fingerprint driver install works, but then every time I go to check the version installed in obsidan tools, it says "none" is installed and that I should update? Weird thing though is that my fingerprint reader works when I sign into windows.

    Update 2: downlaoded 5.0001.1.33 from clevo site, but it installed it as version 5.0001.1.27?

    Still can't seem to update to 5.0001.1.33 through Obsidian Tools, stuck on "Installing Driver"..?
     
    Last edited: Oct 20, 2017
  14. Commandor

    Commandor Notebook Consultant

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    The application really does save time, but there are few glitched when updating some drivers like WiFi and LAN, which keeps showing as outdated or not found.
     
  15. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Which is your LAN and Wifi?
    I test the app code in my two laptops:

    One is Realtek Lan and Intel Wifi
    The other is Killer Lan and Killer Wifi

    Both update just fine.
     
    Last edited: Oct 21, 2017
  16. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Thank you for your support.

    App Updated to 1.05.01

    - P950HP6 - Control Center URL was wrong, should be fixed now.
    - P950HP6 - Sorry about the fingerprint, i thought it was the same as P6 series, but in fact it uses the same as P7 series, updated and changed it, should work fine now.
     
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  17. Menace2021

    Menace2021 Notebook Enthusiast

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    Works! You're a miracle worker, ty!
     
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  18. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Nahhhh, it´s very simple, the more feedback i get the best the app is going to get!
    Bug reports, ideas, suggestions, that´s what will make the app better.
     
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  19. Lynx2017

    Lynx2017 Notebook Evangelist

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    Does anyone know if my clevo p670hs-g laptop (see sig for specs) has a hdmi 2.0 or hdmi 1.4 on the back of it? im guessing its not 2.0? or do all 1070/1080 laptops automatically have 2.0 hdmi? i wanted to buy an external monitor for it, but the external requires 2.0
     
  20. Timbabs123

    Timbabs123 Notebook Consultant

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    It's a 2.0

    Sent from my SM-G935F using Tapatalk
     
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  21. Menace2021

    Menace2021 Notebook Enthusiast

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    Are there any details from the P950HP6 1.08 BIOS update? My reseller only updated me to 1.07 about 1-2 weeks ago, so is 1.08 a newer one?
     
  22. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Yeap 08 is the latest, just released actually.
     
  23. 5P4MB0T

    5P4MB0T Notebook Guru

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    Is anyone else unable to run ThrottleStop? It refuses to run, giving me the usual "This version has now expired" message - but this time, it doesn't go away after replacing the files - WTF?! :confused:
     
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  24. Mikki79

    Mikki79 Notebook Guru

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    Same here, it expired but they didn't release any new version. A month ago they said it would be out within 2 weeks. This never happened before Throttlestop had the "Obsidian" logo on it. (meaning it never expired before a new version was out, well as long as I've used it). Why in the world is there an expiration date anyway?

    I wonder if my PC still uses the settings I configured in Throttlestop before it expired or if it's back to no undervolt.

    But don't worry you can just turn back the date on your PC to have it working again (and probably cause other issues with other programs)
     
    Last edited: Nov 1, 2017
  25. 5P4MB0T

    5P4MB0T Notebook Guru

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    Temporary fix: Use RunAsDate

    IMO, this is a much better option than messing with your system clock.
     
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  26. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Throttlestop is a free utility developed by a forum user. We just have to be patient and wait for an update.
     
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  27. Joe@Finjima

    Joe@Finjima Newbie

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    Got same message here also, also I am unable to bring app up to view, it goes strait to task bar. tried updating to new version listed a few pages ago no luck.
     
  28. Mikki79

    Mikki79 Notebook Guru

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    Avast thinks the 32bit version has a virus, I'm guessing avast is most likely wrong but it makes me a bit hesitant to download it anyway. (64bit version doesn't seem able to run throttlestop)
     
  29. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Click the app icon in system tray, double click it.
    If it does not working you have bad QT library files, just download the app again and replace the files:
    https://www.obsidian-pc.com/files/OBSIDIAN TOOL/OBSIDIAN_TOOLS.zip
     
  30. 5P4MB0T

    5P4MB0T Notebook Guru

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    Don't worry, it is a false positive:
    https://www.virustotal.com/de/file/...402532ae78d370ee332bc66d16aaf4a8e9d/analysis/

    And yes, since ThrottleStop is a 32-bit program, you need the 32-bit version.
     
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  31. dm477

    dm477 Notebook Evangelist

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    John I am having trouble with the LAN driver. It says I need to update the driver after every reboot! I am at 9.0.0.44, and the latest driver is 9.0.0.46. I have tried updating but somehow it revert backs to the previous version after teh reboot.
     
  32. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    LAN Killer E2500 Driver v9.0.0.46 (go to device manager, then right click on the ethernet controller(s), then choose Update Driver Software, then manually browse to the folder which you extracted)
     
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  33. dm477

    dm477 Notebook Evangelist

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    That did it!

    Cheers
    D
     
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  34. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Be smart...be like Phoenix...... [​IMG]
     
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  35. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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  36. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Hahahaha
    That´s actually what the app does :p
    Should be working, unless this new Windows update is messing it up.
     
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  37. dm477

    dm477 Notebook Evangelist

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    Sigh..yes it is indeed the blasted windows update . I encountered the issue only after installing the new windows updates.
     
  38. ekkolp

    ekkolp Notebook Evangelist

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  39. m4gg0t

    m4gg0t Notebook Evangelist

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    My laptop is the P670RG and its not listed on the drop down menu. I'm just going to use the P670RS-G
     
    Last edited: Nov 6, 2017
  40. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    App updated to 1.05.02

    - PA7xHP6 and PA7xHS added
    - App now verifies the Throttlestop version and automatically updates it if needed
    - Other small bug fixes

    Other models coming soon.
     
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  41. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    App updated to 1.05.03

    - A small correction in the ThrottleStop update routine, it will now relaunch after update if your settings was "Start TS with Windows".
    - App now auto-updates itself on startup - A lot of people were reporting problems that were causing by the user not updating the now, now it will ALWAYS update.
     
  42. 5P4MB0T

    5P4MB0T Notebook Guru

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    Hi John,
    is there a way to fix this (minor) bug in some of the next updates?

    The latest Intel chipset driver update includes version 11.7.0.1041 of the Intel ME.

    However, Obsidian Tool fails to read the correct value and shows this instead:

    [​IMG]

    The same already happened some months ago, again after updating the chipset drivers, so it isn't linked to a particular build.
     
  43. y2k2r2d2

    y2k2r2d2 Notebook Enthusiast

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    It is not Free? I have Eluktronics one.
     
  44. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    That is weird, we use the app dailly on all our units and production line, that does not happen in any unit.
    The only time when we see that is after using the MESET.exe (to unluck the ME for BIOS update).
    I would load BIOS setup defaults if i was you, or do a FN+D+Power ON to reset NVRAM.
    Then update the ME again and reboot.
     
  45. 5P4MB0T

    5P4MB0T Notebook Guru

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    I'll give it a try, although I'm 99.9% sure that I didn't run any variant of MESet since installing the latest BIOS some months ago and I definitely did reset the NVRAM afterwards.
     
  46. 5P4MB0T

    5P4MB0T Notebook Guru

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    Doesn't make a difference.

    The only way to make Obisidian Tool display the correct version is installing the Intel ME standalone package. Which I won't do since it is older (.1041 vs. .1040).

    Not a real issue since it is only cosmetic, but still a bit weird.
     
  47. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    Humm ok, let check this out for you.
    I´ll report back soon.
     
  48. Menace2021

    Menace2021 Notebook Enthusiast

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    Having the same problem. This only happened after I installed the latest Intel chipset.
     
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  49. John@OBSIDIAN-PC

    John@OBSIDIAN-PC Company Representative

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    I´m still on it, it´s weird because none of my units is doing the same.
    If you use powershell to report the running drivers Intel Management Engine should always be reported, if running at least, that´s where the app gets the version number.
    So it does not make any sense that it is not working.

    Also for the next update i added a SynTP.sys BSOD fix in the app, which led me to my next conclusion, the famous SynTP.sys BSOD is not caused only by the Hotkey keyboard and mouse filters, it seems that too much undervolt can cause the SynTP.sys to crash too.

    PS. The SynTP.sys is something i been trying to solve with CLEVO support, so if anyone having this problem can share a memory dump this would help us both get to the root of it.
     
  50. 5P4MB0T

    5P4MB0T Notebook Guru

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    What is the exact command to use in Powershell?
     
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