Update on Radeon 7970m (Sager/Resellers)

My UPS tracking number says my package is already in my city. I live chatted with UPS and said their system requires that the package has to have atleast one failed delivery attempt to my house for me to pick it up! I have to wait till tomorrow when it's already here this morning! UPS for the lose.

 

Mine came in the morning. Xotic e-mailed me at 7am this morning (MST, UTC -7) to give me shipping information. The laptop actually shipped yesterday night, at like 9pm, but presumably Xotic was closed at that time.

I ordered my system on May 11 for reference.

 

Thanks, it is nice to know where they are on the assembly line

 

Ordered mine on the first of may, was part of the first batch then got moved over. Still processing. No word on where my order is.

 

I ordered a VERY simple build on April 30th. I was told I was in the first shipment, but that was not the case. With this delay, I was told I would have priority building, and they would send mine out quickly. I also was under the impression they would work on the laptops in the order they were ordered. I ordered through Xotic, and I paid with a credit card. It's ridiculous how long it's taking for such a simple build, and how bad they're prioritizing shipping the builds. I have had no updates since the day I got the email about the faulty shipment.

 

@Kotyow / YariiThinkpad

Have you contact XoticPC? I would either call them or use the chat on the front page of their site. I guarantee they will dig into it right away.

 

Well since Xotic is not a builder your problem with the order in which they build and ship models would be with sager. Unless you have any custom skins or screen upgrades, the laptop should ship directly from sager. If you are having an issue though I would still contact Xotic right away and I am sure they will help you out. Note that I do not think priority building is available because of all the back orders with the 7970M. Again this is an issue with Sager not the reseller.

 

Why dont you people PM Justin@Xoticpc and I am sure he will be able to clear things out. It is true that certain people who ordered quite early were pushed to the 2nd batch because of the delay in the second shipment.

But now that things have started moving again, a lot of people have started to receive their laptops. The laptops are not assembled in random order. But at the same time that does not mean every laptop is made one at a time right?

As Justin seems to have clarified here, the process is not random. As he mentioned, in case a laptop fails QC or in testing it is sent back for further inspection. Or they might split up the 9170/9150 and work on it. Again if you have added certain extras then that will be added at Xoticpc(specific extras and not all).

There is no prioritisation as far as I can see and all pending orders are being addressed to in the best way possible by keeping in mind the order date wherever possible. At the max you might see a difference of 2-3 days before your laptop will be shipped. I too was wondering the same yesterday but found out mine shipped today. I am sure yours is also on its way. We have all patiently waited for so long. I am sure we can muster a little bit more patience and hold on for a few more days.

For those wondering I ordered on May 13th.

 

pretty much same situation here except I ordered on 5/01

it's just this thing keep making me check my email every hour

 

woo hoo, my order from May 2nd just went to Phase 2... 9-16 more days

 

Did you make the payment really late? I suppose everyone with xoticpc got phase 2 on 16th and credit card also charged on that day

 

As I have posted several times now (as cusrse posted above) how builds are done. We are talking about Sager having cards just over 48 hours, please show some patience as we can't waive a wand and have all orders done. I wouldn't say 48 hours is a long time since product has arrived. I understand some of you have been waiting on orders but we have notified all customers of the delay on when product was expected. As you all know Sager's are the only ones shipping and many, many customers here and not on NBR are shipping every day.

Additionally orders are not aligned by simplicity or complexity of build, it is that you in a a line with thousands of other customer's. We have posted several updates here on NBR for those of you that watch it here, otherwise we are focusing on getting orders out ASAP.

Please feel free to shoot me your order # and I would be happy to look into it.

 

I payed via wire transfer, but have gotten a few upgrades since then so I owe about $50. They have my credit card information but have yet to charge my card for the remaining balance which has left me in "order pending payment" for the last 2 weeks. I actually just realized this and inquired about it today, but have yet to receive a response. I only hope it does not delay my order.

 

People who ordered this week who have cleared payment are already ahead of you... supposedly they only start production when they receive payment.

 

Just wondering, is there any way to call UPS & speed up the delivery after the order's already been shipped?

 

Your remaining payment would not be processed because 7970's have only been in for just over 48 hours now and there are several customers ahead in the line with processing. Trust me it is not delaying your order it is only that several customers are ahead of you in line. You are welcome to shoot your order # to me and I can review it if you would like.

 

All taken care of, thank you for you concern though. I ordered on the 27th, so heres hoping that you go by order date and not change to phase 2 date for place in line.

 

Nope, I'm in the same situation except my package is already in my city but I can't pick it up until UPS has attempted to deliver it to my house which will be tomorrow

 

Oh come on, get a grip! What do you think?

 

I am sure he was just kidding Weren't you??

 

That made me laugh, thank you.

 

I am sure everyone appreciates your feedback and keeping us updated. I think you surely understand that as the company people order from you have a responsibility to respond to customer inquiries ( even repetitively ).

As for being in line with thousands of other orders again I am sure people understand that they are not the only one to have a pending order.

What does seem to be a area of frustration is the actual fulfilling process. People receiving their computer before others who in some cases ordered several weeks earlier.

If Sager doesn't understand a simple first order in first order out then perhaps their reseller representatives should try to enlighten them.

I mean everyone from pencil makers to auto manufacturers have to build things on a line and fulfill orders on a fifo basis. It cant be that hard can it?

 

But your FIFO system works as you say when there is only ONE system being made at a time. Am I right? But that isnt the case here is it? I am sure hundreds of orders are taken up at a time and simultaneously assembled and then sent for testing. Hence the discrepancies of 9150/9170 as Sager wants to finish the back orders as early as possible.

If this was a normal scenario then it would be fair for you expect everything to go as you suggest. The only delay customers would face would be if their laptop after assembling failed in testing. In that particular case their laptop would have to be completely checked.

But right now hundreds of orders are pending and there is a back order on the cards. Hence unless the pending orders are cleared new orders cannot be taken. So Sager is trying to finish the pending orders in the most convenient manner so that the pending orders are completed in the quickest possible manner without compromising on quality. Hence the reason to choose probably all 9150/9170 at a time as it saves them the time and effort to make changes every time the model changes. I see nothing wrong with this. True as a result a few people might have their laptops delayed by a few days (3-4 max the way I see) but you fail to see the bigger picture. Is is better to have a few people wait a few extra days or have the entire pending orders be delayed by the same amount of time and thereby cause an un-easiness for every one? New orders cannot be honoured unless the pending orders are cleared. Hence both Sager and the resellers are trying to finish with the pending orders as fast as possible. They do not want the people ordering now to face the same drama we faced by having to wait so long. That in my opinion is a good thing.

It is just sad luck that a few people have not moved to phase 4 in spite of ordering early but I am sure Sager is not prioritising any order over theirs. It just so turns out that theirs has not yet been shipped and will most probably be shipped at the earliest.

 

There is a fine line between ordering processed and PAYMENT processed. They only start production when they have received FULL payment. People that used wire transfer/money order will take longer than using one credit card. Its not who orders first who goes first, its who payed first goes first.

And I find it very funny how most people who ordered before May and made changes to their orders after are wondering why they still haven't gotten any information. If they changed their order, their total payment changed, which means they haven't even payed in full and are wondering why their order is not shipped yet.

 

I am not sure why people can not understand this. Justin, yourself and several others have made this process very clear. What is important is that the 7970M's are in and laptops are being shipped. I understand that many people have been waiting for a long time, but that does not change the fact that Sager has thousands of back orders to fill which they want to fulfill as soon as possible. Just be happy that you are not waiting on the parts to arrive and your laptop will likely ship soon.

 

Well of course the shipping part of the fulfillment is where the fifo comes in.

Doesn't matter how ( and which model ) the product is actually assembled.

As I understand that Sager actually ships direct to customers in some cases don't they have details regarding te actual order?

I mean you have three 9150 orders. Each one was ordered on a different date. Whenever you can actually build one which customer should get that 9150?

 

I wouldn't be hard on them as their situation is understandable. It is tough to digest the fact that some one who ordered before you is getting his laptop shipped while you wait desperately for yours. All I am trying to state is that it is not INTENTIONAL. Sager is trying to finish the process in the fastest and most efficient way and it is just bad luck that it turns out certain people have to wait longer. I just hope people understand this.

 

Just throwing this out there, I haven't received any notifications as to when the product was to be expected. The only way I know is from being in this thread.

I don't feel like I am being impatient, just an update regarding my order would be fantastic. But my order hasn't left phase 1, much like some others in this thread.

 

But there comes the customisation part. Not every one has ordered the same parts. There is so much customisation available that the systems differ most of the time. So once a system is ready it need not necessarily mean that it can be shipped to any of the customers right? I am just trying to make best sense of what I possibly think might be the case. I might be wrong about this. But the one thing I am clear about is that the delay in shipping is not INTENTIONAL and is due to rushing through orders to full fill the pending orders. I am sure if there was an alternative to full fill orders faster Sager would not have gone this way.

 

When did you order? And you must have created an account at Xoticpc and given a valid mail id. Every time there is an update, it is reflected in your account under your order details and you are also notified by mail. So I wouldn't say that you need to come over to this thread to know about the developments about your order. About the 7970m and other orders in general? Yes. That would be the reason to probably come here.

I hope all of you know that you can PM the resellers any time or try their live chat wherein there will be some one to respond to your queries. Justin is very active in NBR and especially in this thread. I am sure he will respond if you PM him your order no.

And Xoticpc does not send out mails on the same day as the laptop is being shipped. They do it the first thing next day as far as I have noticed.

 

I see all your points, but surely you all can't expect EVERY order to ship in EXACT order number order. As stated before Sager does runs of machines and can work on a specific model and then another model and go back and forth. I don't mind fielding questions or checking status whatsoever. As many of you know I have answered several hundred PM's on checking status and don't mind doing so for our customers.

I am sure all of you wouldn't like your order held if the guy ahead of you had QA problems or he decided to change this or that on his order, right? (Just so orders can maintain exact shipment by FIFO)

We all need to have some patience here as the GPU's have been literally shipping for only 2 days now. There have been huge amounts of orders already shipped and more and more every day.

@fritz_sean Feel free to shoot me your order # and I would be happy to look. If you only ordered in the last few weeks that would explain there is no order update as there have been thousands of customers ahead. Please PM me and I will look it up for you.

Thank you, we are doing our best. Sager is one of the few shipping and you will all likely get your machines ahead of many others. We greatly appreciate every ones patience and we are getting closer and closer each day with clearing up back orders.

 

When you guys get your laptops you'll immediately forget about the shuffled sequence of orders being fulfilled lol, have some understanding and patience.

 

I have checked my email as well as their site, I just haven't left Phase 1.

I understand I need to give Sager time to fulfill other orders and that other circumstances play into the completion of all of these orders.

The thing that is frustrating to me though, is I don't feel I have to be patient when I am simply discussing the fact that I haven't been notified or updated on the status of my order.

I also understand that Justin is very active here on NBR, and Michael has been easy to work with as well in this process, but regardless I haven't been notified VIA email or my account on xoticpc as to the status on my order. That's all I have every really pointed out on here, this is a forum for discussion about the updated status of this product.. So I am here to give my input.

 

I got my ordered ship today. I ordered on april 29...finally i see some light. Im from ca so they have to ship it to nebtaska to avoid taxes. How many days does it take from sager to nnebraska to cali?..

 

It would be more productive if you contacted them about it rather than complain to us, though.

 

Thank you for your kind words. I understand your points, we post updates to orders when there are updates to provide. In your case I assume we have not reached your order in the queue so there technically is no update on your order. What you are seeing on NBR is real time info pertaining to the shipment and that orders are proceeding forward at this point. Once we get to your order you will surely get a update.

Feel free to shoot me a PM with your order # and I would be happy to look into it.

 

i love alison. she's superbly helpful

 

she sounds hot too

 

pictures or it didn't happen?

 

I don't really think my input was a complaint asking anyone else to handle the issue. I rather gave my input, stating to Justin that I hadn't had any updates regarding my order. I have contacted them as well.

Thanks Justin

 

No, but I changed my order from a 9150 to a 9170 and I think that changed where I was in line.

 

Justin not ragging on you just commenting on the process as it is currently working.

Of course no one expects a QA issue, backordered item, or a last minute change to stop the entire process for everyone.

These orders were held up by a card that is now readily available. There should be no issue preventing the back orders ( minus issues listed above ) from being completed and shipped. And they are.

If you can produce 1k units per day using your current process. You have to choose those that you have parts for ( how else would you know what to build ). Those machines should be selected on parts availablility and THE DATE THEY WERE ORDERED.

Why in the world would you handle this any other way?

I will let this go now. Maybe I'm just crazy...

 

You have now been promoted as Sgt. Sherlock Holmes. Good day...

 

Another thing to consider about the order of fulfillment is different people have different configurations, and there may be some parts that are temporarily out of stock, so that order won't go to the production line until all of the components are in stock. A good example right now would be those who ordered with the Bigfoot Killer 1103...those temporarily out of stock.

Therefore Sager cannot do a pure FiFo fulfillment.

 

how come it seems like everyone got Alison for their sales rep lol

 

I didn't.

 

Neither did I!! May be I should order again and try my luck??

 

Here is an interesting and pertinent article:

Queueing theory: What people hate most about waiting in line. - Slate Magazine

 

how does shipping work for a sager laptop from xotic since I live in california

 

That was a very interesting read, thanks for sharing!