*** Official Clevo P65xRS(-G), P65xRP6(-G) / Sager NP8153(-S), NP8152(-S) Owner's Lounge ***

Hi all, I have a LONG history of posts here, and I've run out of options on what to do. A while back, I purchased from Eurocom a p650rs-g for my first big gaming laptop. Over the course of over a year, I've had a plethora of issues. Mostly, games would crash, these games such as PUBG, fornite and now more recently Apex. Here is my latest Support Request from them.

"Hello, this is a follow-up from my previous requests #44770.

The latest update was that I had sent in my device for an RMA, and it was determined that I required a repaired/replaced motherboard.

It was returned to me after stress tests had determined that it was running stable.

Unfortunately, I am sad and extremely dissapointed to note that games are STILL hard crashing my computer, i.e. no BSOD, just hard crashing.

For light games such as League of Legends and standard browsing, I have never crashed, however as soon as I play games such as PUBG, fortnite, and recently, Apex, I have begun hard crashing.

I was excited at receiving my unit with a new motherboard which I thought would solve my problems, however, still now, I am at a loss as to what it would be.

Talking with you guys, I have tried the new drivers, gotten the newest BIOS, and even returned for an RMA to no avail...

Could it possibly be that I simply have a defective unit? I have gone through every step that I can think of to try and get my unit in working order, however I just no longer have the time and patience.

I know that with this unit's 1070, it should be more than capable of running these higher end games, but it always crashes and I have run out of solutions.

At this point, I would hopefully be able to talk to someone about a replacement/upgrade unit, if you have followed my support history, of #44019, #42867, I have had over a year and a half of the SAME issue and it is just simply not being solved.

I would like to escalate this issue and see what could possibly be done.

Thank you for your time, and thanks for your understanding. "

Since my purchase, I've had to do three support requests and nothing has solved my problems. I really thought for sure that the RMA would fix it (not to mention it seems I probably had a defective unit from the start). I've been nothing but respectful and patient with my clearly defective unit, but now I'm at a crossroads, and I simply don't know what to do anymore.

This support request that I sent in 2 weeks ago, I was told on the 18th of March I would be contacted on Tuesday the 19th. I waited for a week in case there were problems, but after, I had to call them, and I've not been told any information.

Today, I called again, and a representative has told me that nothing new is in the works. On top of that, I was told that they don't do replacements.

The representative mentioned to me that some games such as PUBG, fornite are not working well with the hardware and that their hands are tied. But in my opinion, that is total BS as I've seen multiple posts here saying they have no problems running these games, which is where I am experiencing crashing. This is the most frustrating part for me, I bought a gaming laptop specifically for gaming, and yet I can't even run these games.

Normally, I do not like to put companies on blast, but at this point it is CLEARLY ridiculous how I'm being treated as a customer. @woodzstack , at the time of my purchase had the exact same machine and even helped me out to upgrade my machine. He has been super helpful over this past year and a bit, but he can only do so much. I've complained to him plenty of times, but now I've admitted defeat, and simply accepted my machine is defective. On top of this, if Eurocom won't issue a refund or even a replacement, I've finally run out of options, and thus have decided to write this post.

If three support requests, help from @woodzstack a professional, countless hours spent reading issues on this thread, and even sending in my machine for an RMA do not solve this problem, and my machine STILL not functioning properly not considered defective, I don't know what to say anymore other than to rant here.

So please, if anyone could help me, or if Eurocom could clarify that thought process, I would be so grateful.

My patience is over, I will not deal with this poor customer service any longer, from now on I will be vehement on not recommending Eurocom products, I do not want a SINGLE person to experience what I did.

If I can save a single person from this nightmare situation and headaches, I will be happy.

*EDIT: I will eventually be posting this on the general thread for visibility

 

Fo the crashes blue screen?

 

Hi, apologies if it was unclear, I have mentioned this a few times before, but I must have forgotten it this time.

There are no BSOD, it is only hard crashes. Ie screen freezes and sound goes on loop, often times it'll be BLASTING sound, to the point where it's harmful to my ears.

Additionally, the error I see when going into windows is Event id 41, task 63 which is a kernel critical error however gives me no oh information to diagnose

 

Things to try:

• Run games when laptop is not connected to Power Supply
• Down-clock CPU and GPU and try
• If you have several memory sticks for RAM - remove all of them and try to use only 1. Try in different slot, try different stick.
• Try to use different SSD/HDD. Try to connect to different port.
• Try to use other OS or other clean OS. You can make a multi-boot system with different OSes. You can have 2 Windows 10 and Windows 7 at the same time for example (use official clean installers from Microsoft - you can use them legally for evaluation purposes)
• Try to unplug everything from Laptop
• Try resetting BIOS to default
• Try resetting VBios to default - instructions should be somewhere here

 

Hi, thanks for the exhaustive list

I have not tried running games while it is disconnected, not surely what this would solve, a possible power supply problem? Any game will drain right away.

I've tried downclocking CPU, not sure about the GPU, how would I do that.

I have not tried, switching different SSD/HDD ports, but again, my problems only arise while gaming ONLY.

I've tried clean installing Windows multiple times, both with their recommended drivers as well as the latest drivers from windows NVIDIA, etc.

I've tried that before as well, can still crash

I've reset the BIOS to default, as well as the latest BIOS.

I've reset the VBIOS beforehand. This did not solve anything

Only thing I haven't really tried is the RAM, but at this point I'm not holding my hopes ever.

I've been experiencing the exact same problem for a year and a half including an RMA, and the problems persist.

Thank you for trying to help though means alot!!

It's super frustrating, because someone who helped me upgrade the parts has their exact same computer and has not had any problems with crashing...

 

Myself and another user here had massive stability issues, that included that freezing and sound stuttering. Our issue was solved by completely removing all the Nvidia drivers and related software, and then never reinstalling the NVIDIA HD audio driver or 3D vision driver. Nvidia, not Realtek HD Audio Driver. Maybe go so far as to do a fresh offline install with the stock drivers, minus the mentioned HD audio/3d vision. I also needed to disable W10 automatic driver updates, and used the Obsidian PC updater to do this but you could Google other solutions. I also had issues with BSOD's when I had undervolted my CPU just a little too much, but setting the undervolt to something like -115 (I think?) helped solve that. I have the latest BIOS and repasted my GPU and GPU with liquid metal, which has done a lot for temps. I hope you can get your machine figured out because I feel your pain man! I had that random crashing/stuttering for over a year, and nothing I tried worked. Figured out the Nvidia sound driver thing a couple months back and its been smooth sailing, and I'll probably keep it for another year or two as the 1070 is still a great GPU.

UPDATES: Made it a little clearer that the issue for me was the Nvidia HD Audio Drivers, not Realtek HD Audio.

 

Thanks for the kind words man, it's SO incredibly frustrating i'm actually tearing my head out.

I actually did think of the audio thing, and it might have worked a while ago? I will re-try with uninstalling both 3d vision and HD audio drivers, I had a feeling simply because of the sound loop/stuttering.

As for undervolt, I just completely reset it as that's when I thought it was causing crashing, so it's back at 0, but i did have it around -115 before!

I'll let you know how it works, I don't think I actually uninstalled the HD audio driver previously... So maybe that's something I can try.

 

I've had my system since Oct 2016 and been running pretty high temperatures since then. I consistently cleaned up my fans to tackle the issue and undervolted as well, but that didn't help too much, unfortunately. I reached out to Zoltan and discussed with him about doing a repaste job and he recommended going ahead with it as long as I knew what I was doing. My CPU was originally pasted with Coollaboratory Liquid Ultra paste and GPU had IC Diamond from the HIDEvolution Factory.

So I took my chances and opened up my system, cleaned the insides and the CPU+GPU using the ArctiClean solutions and applied TG Kryonaut on both and put everything back. Using HWInfo, I tracked the temps and noted that idle CPU temp has gone down to 39C (from 47C-52C) while idle GPU temp has gone down to 38C from 45C. I stress tested the system using Rise of the Tomb Raider benchmarks and my CPU hit a max of 63C (down from 87C) while GPU went up to 65C (down from a continuous 90C)!!!

 

Hey guys i hope this is the correct spot for this, because i could really use some help.
I have a Clevo Model #P670RP from Sager with a Gefore GTX 1060, and it's coming up or just over three years old i forget. When i launch certain games or update the video driver at certain times the display just goes black, i still hear everything but just no video, i can also sleep the computer then when i exit sleep mode i can bring the game up from alt tab just fine most of the time this would be a fine work around except that when i do this it kills the headphone jack... so i cannot use voice apps lol, so anyways i know the card works it can play all these games it's just launching them that is an issue. Now i have tried just about everything, every combination of drives from Sager and Clevo and the Obsidian updater. DDU is safe mode, Clean windows and driver installs, running just from the battery vs the ac supply. MSI afterburner shows my GPU is getting plenty of power maxing at 1500 mhz. I have not done anything with the Bios i am not sure if that is an issue or not. I was planning replacing the pads with some new thermal paste but i mean i was just going to do that anyways, my temps are good i think around 85-87c under load so i don;t know if it's so sort of thermal throttling issue. Can i reseat a laptop video card? Should i try moving the ram slots around? I am just plain out of ideas at this point and feeling very frustrated. I wrote Sager and am waiting for them to get back to me, but i think my warrenty is up anyways.

 

Have you tried downclocking the gpu, DDUing the drivers or a fresh windows install?

 

I have not tried Downclocking the GPU, Can do that through MSI? the other steps have been followed yes.

 

Nvidia inspector if MSI afterburner wont let you.

Could be either the display output power rail on the card having issues or the card cant cope with the in rush current from being clocked up fully reliably.

 

Got yeah, I lowered the core clock by about 300 mhz, not sure is that's to much or not enough i will test it out and see. Thanks for the info!

 

So i lowered the core clock by 400 mhz, and that did seem to help i booted the game in question 3-4 times with no issues, however this evening it seems to be back up to its old tricks. I feel like you are on to something for sure though. can the Nvidia inspector lower the clock even more?

 

Not without a vbios flash. You could remove the heatsink and just visually inspect the power circuitry near the GPU. Make sure it all looks clean and healthy along with making good contact.

 

Hello everyone,

What's is the latest Control Center version? The one I've got is 5.0001.1.74 and it has not been update in a year or so

 

You could download CC from another source, BUT from my experience, they don`t always fit well with your current laptop. Newer is not always better. Several of the new version does not download CPU at idle so instead of getting 800MHz at very low loads and idle in entertainment-mode I get 1600MHz which turns into more heat, noise and shorter batterylife. Using the stock-version works best on my setup even if it`s quite old now.

 

With the new afterburner came even more options for extreme tweaking! It is now possible to set voltage to 700mv instead of 800mv earlier. Ran some tests and the highest speed I can run the 1070@700mv is 1500MHz.

Stats from testing in Unigine heaven extreme, the temps are the maximum temps during load and wattage is average measured from socket with powermeter:
700mv 1500MHz 56C 93W 61.6fps CPU 58C
800mv 1750MHz 66C 131W 90.6fps CPU 62C
850mv 1800MHz 70C 135W 94,6fps CPU 65C
At stock settings with no undervolt after some reruns to stabilize clocks\temp:
820-925mv 1500-1709MHz 75C 154W 97,8fps CPU 70C. First run 106fps.

In real games:
Divinity 2 DE at max settings and 57fps limit+g-sync:
700mv 1500MHz 53C 82W a few framdrops no and then below 57 fps.
800mv 1750MHz 62C 106W very rare framedrops below 57 fps.
850mv 1800MHz 69C 108W stable fps, only ram-stuttering a few times.
At stock settings with no undervolt after running game for 30 mins:
800-960mv 1520-1730MHz 75C 135W.

If GPU-temp reaches 70C or higher, clocks will start to throttle down and performance drops after a few minutes. It seems peak performance is achieved at 1800MHz@850mv, going higher on clocks is unstable, higher on voltage gives thermal throttle. Setting voltage at 700 or 800 means that GPU-fans will not reach the default high noise-level but stay slightly below. When temp gets around 65C on GPU then the highest noise is achieved on auto (can override with using max fans manually).

It is interesting to see that undervolting\underclocking 1070 from stock to 1500MHz@700mv reduces overall consumption of chip from 115W to about 54W. Performance is 63%@47% energyconsumption which basically turns the 1070 into a 1060max-q in performance at a lower powerconsumption. Undervolting to 1750MHz@800mv is about equal to a 1070max-q in both performance and consumption.

 

Just got my p650rp6-g back. Can you guys tell me what are the latest bioses, tweaks and stuff? Is there a prema bios anywhere? Had to buy my clevo from a german reseller. No prema partner. Such a pity...
Whats about baked? Still running 1.05.09 bios. Vbios is 86.06.18.00.03. My Geforce 1060 throttles at 70 degrees. Just cleaned and repasted. Still hitting the 70 slightly with a coolingpad. Somebody tried MobilePascalTDPTweaker?
https://github.com/LaneLyng/MobilePascalTDPTweaker/releases/tag/1.1.3.0

does undervolting bring any improvement?

In addition, my keyboard colors got weird. Looks to me that blue leds are broken. Anybody had problems with that? Is it software or hardware related?

I appreciate any tips

 

I have a 650RS (1070).
Was not able to find Prema BIOS.
If your system works OK there is no need to update BIOS.
For MobilePascalTDPTweaker you need to have a hardware programmer and some skills (they I don't have) - please let us know if you will have any luck with it.
Under-volting definitely brings improvements.
The biggest issue of the laptops is Power Throttling - under-volting helps a little bit with it.
Are you sure that you are having Thermal Throttling and not Power Throttling?

I don't like keyboard back-lighting so I completely disabled mine (but it works OK if I enable it).

 

Prema BIOS files are not publically available.

 

And that is really sad. Earlier it seemed possible when you contacted prema directly through this forum or his page, for people with no prema partner reseller in their country. Nowadays there is no chance to get your hands on a prema bios when you're not willing to risk your warranty or shipping for months in case of warranty issues when you are not living in... i believe clevocenter.eu in Portugal is the only prema partner in Europe. I do not want anything for free, i would pay his work of course. Sign a contract to not share his work. No problem asswell.

A clear statement if prema has changed his way of spreading his work to only via prema partners or not is hard to find, so theres still this little bit of hope people like me do have. If there is any chance, tell me how. If there is not, tell me too.

Not publicly available could still mean there is a way signing a contract, joining a club or stuff which would be fine for me. Thinking about a one-time support check from sager via remote for example, including driver and bios updates, performance checks and so on.

If i would have known that there will be no prema bios for me without a prema partner at the time a bought this laptop i wouldn't have bought it. But earlier this thread everybody just told us to wait for it..

 

You can @Prema on here and wait for a response, he comes along every so often.

 

i wrote him a year and a half ago through his website. Wrote a pm a month ago. Seems like he doesn't like my nickname. I do not want to annoy anybody. Anyway, thank you.
Still a mystery for me, this prema bios

 

Hi all, hope this is the right thread for my model (P670RS-G). I'm having some issues with the fan control using Clevo Control Center (5.0001.0.98), which as far as I'm aware is the latest available the model. The custom fan speed option does not work at all, in that no matter what settings I set for it the fan does not turn on, and the automatic option sets the RPM way too high for the temperature of the laptop (seems to be a constant 80% speed or something, despite temps being below even 45..).

From what I've seen, there have been issues with bad fan curves on Clevo laptops. Were these ever fixed?

Cheers.

 

Anyone tried upgrading to fast ram and activating XMP? I currently have 2x4gb 2133cl15 which I run at 2400cl14. That improved performance at 1080p medium in ROTTR with about 15%. In Divinity 2 and SOTTR I get quite a bit of microstuttering and I see they constantly use 8000mb og ram. I consider upgrading to Kingston 2x8gb 2666cl15 and perhaps tune a bit further. Anyone tried? Hope its compatible with my motherboard.

 

It's beyond intel spec but not silly high speed so should work.

 

I have the exact same issue with my laptop.. Seems these laptops were abandoned.

 

Unfortunately, I don't think there is much support.

This is has been my worst financial decision by far, this unit sucks ass (obviously my own experience and opinion).

Got nothing but problems with this machine, and no amount of RMA's and tweaking values, I've been able to fix my machine and make it playable. Constant crashes, yay...

This was my biggest regret, I thought I was getting a beast of a machine as my graduation gift, and here I am nearly 2 years later with a machine that can't play high end games without hard crashing.

I should have went with a desktop... Oh well, live and learn. This will definitely go down as something I regret, hopefully everyone out here thinks twice about purchasing a machine like this.

 

I know it's no consolation but that is the outlier, I'm sorry your reseller could not get it fixed properly.

 

Hey Guys!

I hope i can post it here.
XMG P507 (2016) Skylake
System Model P65_67RSRP
Processor Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz, 2601 Mhz, 4 Core(s), 8 Logical Processor(s)
BaseBoard Product P65_67RSRP
GTX 1070 8gb
2x8gb samsung ddr4 2133mhz
Windows 10 Pro (retail) 1803 (actual version)
most recent bios (2017) 1.05.08

Short version:
My notebook keeps crashing even after open chrome or firefox but sometimes works fine even with heavy load by R6 siege , Divison 2, etc for hours.

Long version:
I just figured out if i let my pc idle or windows locked mode and then i come back and start any 3D heavy app a hard crash appear. I tried to reinstall the windows with different version (1803,1809,1903) but the very next day after the installation this problem come back. I installed the latest drivers from https://www.mysn.de/driver/1_XMG/XMG_P507_P707/ here and even bought Obsidian tool too. So far no fix for my problem. Windows Memtest no error, cpu test no error,sfc no problem, well furmark no error for most of the time except when it instant crash the notebook at the very moment i start it. When its ok it can run for hours without problem. My latest succes was with the chipset\MEI driver install/uninstall previous/newer version at EVERY WINDOWS START so its work until i shut down my notebook.

im really frustrated because the diagnostic tools cannot find any problems but non windows version / drivers seems okay. I cannot upgrade / downgrade the bios version because i only have this 1.05.08 to download. I asked for help from XMG, PC Specialist, local IT forum, and here but so far no reply.

Thank you for your time to read this long post.

 

What exactly do you mean by "crash"? BSOD, sudden shutdown, etc?

 

That's definitely what I was thinking, after reading HOURS and HOURS of this forum before purchasing (wanted to make sure there was no problems) I thought this fit perfectly within my budget and what I wanted.

The worst part is, I can't resell this thing with a clear conscience knowing that whoever would buy it would face my issues and be stuck with nothing more than a standard laptop that can't play any high end games.

 

Hey, thanks for respond. On crash i mean i start any 3D app and then sudden instant restart without any notice.

 

Sounds a bit like a fault with the NVidia graphics. Have you tried switching between MSHYBRID & DISCRETE modes and retesting? Is there any useful info in Event Viewer?

 

Consistent issues with a unit usually results in replacement. I'm surprised some solution was not reached.

 

That's what I've been trying to get, at LEAST a replacement unit. If after an RMA has been issued and I'm still getting problems, at some point I would think the simplest solution would be to simply give me a replacement unit? I'm not even asking for an upgrade, just please give the same unit that works....

As of March 20th, they said a Eurocom representative would be in touch with me to sort this out, today is April 28th, so a month and a bit. I would have reached out sooner, but I've already spent the last almost two years chasing them and my unit's problems. Not to mention, I don't have the luxury of free time to be constantly calling them.

Right now, all I can do is put Eurocom on blast, and hopefully someone here will avoid the same mistakes I did.

I will be reaching out to them soon, if it isn't resolved (they've had a month and a bit) I'm **** out of luck ahha.

 

Yeah I would chase them as soon as you are able on it.

 

Got my HyperX impact 2x8 2666cl15-ram yesterday. Experience so far: It enabled itself on auto to run at 2666cl15-15-15 without me having to do a thing. I tested it using Aida64. With 2133cl15 running at 2400cl14-16-16 I got 33700MB\s read and 61.5ns. Stock 2666cl15-17-17 gave me 34500MB\s and 65ns. I thought that was a bit slow so I checked with bios and I used to run tRFC at 270 with the 2400cl14-ram. It was set to 467 on auto with the 2666cl15-ram. I lowered it and got it down to 420 stable, 410 won`t boot. Read went to 36500MH\s and latency to 63ns. I have tried lowering other values, but system wont boot. Compared with my desktop running i5 8400 with 2666cl14-16-16 tRFC 350 1.35V the laptop-ram is significantly slower. Desktop does 38900MB\s read and has 58ns latency. Guess that extra 0,15V makes the difference. Will try some additional testing later Haven`t really looked at gamingperformance yet.

 

Most faster sodimms do tend to set a silly high tRFC for some reason.

 

Yeah, 467 is garbage! My desktop runs stable at 350 and the older laptopram ran at 270 which is insanely low.

 

It ensures maximum compatibility though with motherboards not designed with speed in mind I guess.

 

i've had a problem with my display drivers crashing when i upgraded to XX.6709. i've had to revert back. has anyone else had display problem since upgrading?

 

Specific title or loads? Could be a bug.

 

i get the error message in event view saying 'Display driver igfx stopped responding and has successfully recovered.'

 

While useful information could you also answer my question? Is it under load? On the desktop? Random?

 

it's not under load. i'm using a browsers with a couple of tabs open and it happens at random

 

Re-install your igp drivers, sounds like something is up with them. You can also run in dedicated only mode to test just the nvidia drivers.

 

Hey, i have kinda the same problem if im on Mshybrid mode. When im on Dedicate (nvidia mode) i get a crash (random restart) even from browsing in chrome/firefox whatever.
I tried to reinstall windows like 10 times a day with auto windows drivers / xmg specific drivers/ clevo drivers / obsidian tool drivers.

The results are always the same. In hybrid mode the drivers crashes and in nvidia only mode the notebook crashes (random restart).
Its insane......

 

Either igp drivers or memory instability.