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    *** Official Clevo P870DM2/P870DM3 (Sager NP9873/NP9872) Owner's Lounge! - The Phoenix 2 is here! **

    Discussion in 'Sager/Clevo Reviews & Owners' Lounges' started by Spartan@HIDevolution, Aug 3, 2016.

  1. Meaker@Sager

    Meaker@Sager Company Representative

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    This all looks right to me, it's a bit more complex with GPU boost 3 than it used to be.
     
  2. clayton006

    clayton006 Notebook Evangelist

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    Anyone having any issues with the 381.89 drivers and an external GSync display? I know my desktop is working okay with the display, but on my laptop when it goes to "Render" 3D (so not in-game menus) the performance will nose dive to 1 fps and have like 1000ms of frame time and stutter for a while. Sometimes it will then play for a bit until I load the next scene (Diablo 3).

    I've tried multiple games as well and power cycling the laptop, monitor, turned off SLI, etc. I've tried multiple DisplayPort cables as well.

    Turning off Gsync fixes everything. Any thoughts?
     
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  3. Meaker@Sager

    Meaker@Sager Company Representative

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    What about a different driver version? Sounds like a bug to me.
     
  4. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Post your Q in NVIDIA feedback thread. Or see if other have same problem.
     
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  5. D2 Ultima

    D2 Ultima Livestreaming Master

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    So you think limiting the voltage on the cards to 0.950v is stable enough for stock?
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Clock vs voltage stability will vary chip to chip :)
     
  7. D2 Ultima

    D2 Ultima Livestreaming Master

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    But you think it's perfectly safe to at least attempt? Say I lock it to 0.985v or 1.0v or something.
     
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    You won't cause hardware damage by undervolting no, the worst would be a gpu driver crash and restart.
     
  9. clayton006

    clayton006 Notebook Evangelist

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    Yeah I did that. I rolled back to 378.something and the problem was resolved. First time in a long time I had to roll back a driver.

    Sent from my SM-G955U using Tapatalk
     
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  10. Meaker@Sager

    Meaker@Sager Company Representative

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    There have been a few issues with the Nvidia driver recently and with microsoft. Hopefully they can work together to reduce the times it is happening going forward.
     
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  11. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Yeah, They will fix this mess before a new round of trouble aka Windoze X Redstone 3 this fall. Then it's back on again :vbbiggrin:
     
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  12. izombot

    izombot Notebook Consultant

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    EDIT: NVM, should have read above posts. Silly me, Sorry.

    Looks like it's a windows and NVIDIA thing.
     
  13. bloodhawk

    bloodhawk Derailer of threads.

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    Is the PowerMangement setting in the Nvidia control panel set to optimal? If so, then try changing to either Performance or Adaptive.
     
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  14. izombot

    izombot Notebook Consultant

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    I'm having the exact same problems. So it's most likely a NVIDIA/Windows issue.


    Sent from my iPhone using Tapatalk
     
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  15. Meaker@Sager

    Meaker@Sager Company Representative

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    It is certainly if operation changes between driver versions.
     
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  16. izombot

    izombot Notebook Consultant

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    Tried both, didn't work. Thanks for the suggestion.

    I found a few other people with completely different setups with the same issues. So it is looking less and less like a hardware issue. Other than all being laptops that is...

    https://www.alienwarearena.com/ucf/...ernal-g-sync-monitor?replyPage=1#post-2539062

    https://forums.geforce.com/default/...llscreen-problem-with-external-monitor-1-fps/


    Sent from my iPhone using Tapatalk
     
  17. Meaker@Sager

    Meaker@Sager Company Representative

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    It will be the certification check Nvidia are using to check the GPU and Panel are approved breaking.
     
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  18. jarner

    jarner Notebook Enthusiast

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    Is it normal for the GPU to constantly be at 90C at 100% load even after repaste? I have a single GTX1080 Sager NP9872. I experience this while playing Overwatch. I also notice that the fans go slower when it reaches 90C even if I use the max fans setting.


    Sent from my iPhone using Tapatalk
     
  19. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Hi @jarner. Welcome to the community. Sorry to hear of your difficulties.

    That temperature is definitely not normal. Neither is the fans going slower when the GPU gets hotter. It should do the opposite. You've got something going on that is not right. With a single 1080 you should have decent temperatures. Do you have the vapor chamber or the ordinary single GPU heat sink? Having the GPU run that hot all of the time will shorten its lifespan and it will severely degrade performance due to thermal throttling.
     
  20. jarner

    jarner Notebook Enthusiast

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    I have the ordinary single heatsink. I already tried locking the voltage of the gpu but to no avail. Do you guys think I should RMA this?
     
  21. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    No, not necessarily, but I would contact Sager and see if they want you to try anything else before sending it back for repair.

    What paste did you use? If it has the stock thermal pads from Clevo they may be too think and causing poor contact between the die and heat sink.

    Are the temperatures as high (or close to it) if you use FN+1 to force the fans to max?
     
  22. jarner

    jarner Notebook Enthusiast

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    I used ICD and replaced the thermal pads already.
    The fans would slow down once it reaches around 87-90C even during max fans. I usually play at max fans even if the gpu temp is still at 80C but the temps would still rise.
     
  23. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Bummer, yeah you should contact the place you bought it. Something definitely isn't right. Sorry, bro. Hopefully, they will take care of that for you. The high temps and the fans slowing down even though you have them maxed out with FN+1 all point to a problem of some kind.
     
  24. jarner

    jarner Notebook Enthusiast

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    Lol their response to me is, "It's normal for the gpu to have that temperature under full load."
     
  25. izombot

    izombot Notebook Consultant

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    If they continue to give you the run around, you can always get the vapor chamber heat sink. The only crappy thing is it will set you back about $175 because you also have to get a different CPU heatsink as well (all comes in the kit).

    That said, while I was RMA'ing one of my 1080's, I used the vapor chamber with only one 1080 and the temps were very good. I never saw anything higher than the mid 70's.

    EDIT: HIDevolution.com sells it for $175


    Sent from my iPhone using Tapatalk
     
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  26. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Yeah, well they're full of baloney. Just let it burn up and they can replace the GPU under warranty after it fries. They'd deserve it for lying. The only thing normal about it is a half-assed Clevo heat sink, LOL. I bet it doesn't even fit right, but it's way easier to say, " It's normal, now go away son, you bother me." When normal is a bad result, then it's time to fix normal and stop playing games with your customer's money. They're just trying to get away with shirking their responsibility to make it right. If they can't fix it, they need to give you a vapor chamber or another heat sink like you already have that actually works correctly. You didn't pay big bucks to get a defective pile of crap.

    Which vendor is telling you this? Sounds like one of the crocks of manure you'd get from Alienware.

    Next time, please buy your Clevo laptop from @Donald@HIDevolution or @John@OBSIDIAN-PC and you won't have to put up with nonsense. They don't stiff their customers.
     
    Last edited: May 5, 2017
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  27. jarner

    jarner Notebook Enthusiast

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    Sadly, I'll be spending more than $175 if I purchase the vapor chamber heatsink from HIDevolution since I live in the Philippines.
     
  28. izombot

    izombot Notebook Consultant

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    Ouch! That is rough.


    Sent from my iPhone using Tapatalk
     
  29. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Did the place you bought it from tell you up front that it was defective and was going to run north of 90°C with no overclock, or that it would have messed up fans that slow down when it gets too hot? If they told you that what you were buying was going to be defective and you'd need to live with it up front, then you're screwed. If not, they just need to step up to the plate and fix it like any good business would have already offered to do.
     
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  30. jarner

    jarner Notebook Enthusiast

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    No, they didn't. They're a local distributor of Sager here, so they ordered this from Sager and shipped it here.
     
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  31. TBoneSan

    TBoneSan Laptop Fiend

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    They sound dodgy. Do yourself a favor, tell them you want you money back and go spend it at HIDevolution or other places that don't scam.
     
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  32. hexum23

    hexum23 Notebook Evangelist

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    My temps in Overwatch are also at 90ish. Maybe a little lower when in menus, but during gameplay I find that is the norm. That game is very taxing on the video card. I'm running at 1440p with all settings maxed out and at 120hz or 165hz refresh depending on if I'm using laptop or external display, with 6700k and 1080 SLI.

    I'm curious how much better I can get with temps if I start undervolting, changing pads, opening the vents on the bottom panel. I'm running prema Bios but haven't really messed with settings yet.
     
  33. Meaker@Sager

    Meaker@Sager Company Representative

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    Around 20-25C in total if you get it just right I think.
     
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  34. jarner

    jarner Notebook Enthusiast

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    I'm only running it on High settings at 1080p. Also, I only have a single gtx 1080 so heat output should be less.
    Don't those temps worry you especially during long hours of gameplay?


    Sent from my iPhone using Tapatalk
     
  35. Meaker@Sager

    Meaker@Sager Company Representative

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    It's within spec from Nvidia, however bringing them down wont hurt :)
     
  36. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Ordered from Sager

    Wonder why sager says high quality when they don't even check thermal pads eh @Meaker@Sager , wouldn't you agree for this to be odd?

    Hmmmmmmmmmmmmmm
     
  37. Meaker@Sager

    Meaker@Sager Company Representative

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    I am not quite sure what you mean by check them? When the heatsink is installed Sager will check they are aligned properly before installation.
     
  38. bloodhawk

    bloodhawk Derailer of threads.

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    Question for you. Will you be able to find out which exact thermal pads Sager / Clevo uses? I know they come from LAIRD, but i can seem to find which SKU, would like to buy a few from Digikey, but with out the exact name its pretty impossible.
     
  39. Meaker@Sager

    Meaker@Sager Company Representative

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    I suppose I could ask but any particular reason you want an exact match?
     
  40. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    check for correct thickness

    as you demonstrated yourself, the stock pads are not always the correct size
     
  41. D2 Ultima

    D2 Ultima Livestreaming Master

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    That sounds weird to me as well. My CPU is undervolted and delidded, but otherwise the system is stock from eurocom so far. I can pass the 80s if I play unlocked at 4K with the game maxed (1080p 200% res) but I don't see myself hitting the 90c range, or even getting close to it, once I use max fans. And my room is ***HOT***.

    I'd say something is weird there.

    Edit: I decided to check for you, running at 1080p 200% res tonight. But my primary card hit 90c and my slave was at 73c, and my CPU was at 75c, which is extremely weird. I'm afraid I think I'll have to check the paste on the primary card or something before I do anything further. I thought it was extra hot lately, but that's too large a difference.
     
    Last edited: May 6, 2017
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  42. Meaker@Sager

    Meaker@Sager Company Representative

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    They are as Clevo intended and we would always follow their guide lines. My findings however were passed back to them.
     
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  43. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Hmmm. I don't get that. The direction is clearly wrong and harmful, but because Clevo says so Sager goes ahead and does the wrong thing? If there is a legal obligation I could understand it, but doing what has been proven to be wrong under any other circumstances would qualify as stupidity. If Clevo got the message and did not correct their mistakes, that is stupid, pathetic and apathetic. One would hope that they cared enough to pay attention, but we continue to see ample evidence to the contrary. That is most unfortunate. And, here's the thing, Brother @Meaker@Sager... you are well respected and have served their interests marvelously for a long time. An excellent ambassador, I might add. So, if they won't listen to you, of all people, then I think the future is dark and gloomy. I have no reason to believe you are telling them the wrong things, so I can only conclude that they don't give a rat's ass whether or not their products work right as long as the cash continues to flow. I guess that's what happens when end users do such a great job of cleaning up the sloppy work. There's no accountability because they know they can get away with running a half-assed operation.
     
    Last edited: May 6, 2017
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  44. hexum23

    hexum23 Notebook Evangelist

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    @D2 Ultima I'm going to double check my overwatch temps later tonight just to be sure.
     
  45. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Well said
     
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  46. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    >Using clevo pad layout from factory



    Sorry to say but this is 100% proof that "sager" is NOT a company to buy Clevos from
     
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  47. Johnksss

    Johnksss .

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    Not sure why anyone keeps buying from Clevo with all these complaints going on?
    Make that Asus. MSI, HP, Dell, Gateway, Acer, Apple and so on.
     
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  48. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    One reason, and one reason only. Because they offer the only platforms that are actually repairable if you go to the trouble of doing so. The others mentioned are perma-filth and cannot be salvaged.

    Edit: Correction. Make that two reasons. #1 mentioned above. #2 is @Prema. He is single-handedly responsible for the fact that I own a Clevo today. Otherwise, I absolutely would not.
     
  49. Johnksss

    Johnksss .

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    That's you, I already know where you stand. :)
     
  50. syafri88

    syafri88 Notebook Enthusiast

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    Almost the same temps as me. Master GPU will be at 90c and slave sometimes reach 80c. After undervolting the CPU, only then the temp dropped from 100c to 75-80c.

    Though I have not repad yet. Just received all my pads and also the tape. Will do as per @Mobius 1 recommendation
     
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