*** Official Sager NP9175 / Clevo P775TM Owner's Lounge! ***

been a few months now

 

Seriously impressed.

 

Hmm, fascinating.
Under full load with your current settings, do you encounter thermal throttling?

 

I picked up one of these recently and am having some issues with audio. I've tried several versions of the Realtek audio drivers and most versions cause some popping/crackling when sound plays for the first time in awhile. Some older versions I've found don't have this issue, but also seem to lack the ability to connect to Soundblaster Connect and Realtek Audio Console. I've already turned Power Management off in Realtek Audio Console, but the issue persists. Does anyone know of a driver version that doesn't have these issues? As of now, I've settled on 6.0.1.8633 where the popping seems to be least present, but it still interfaces with Soundblaster Connect and Realtek Audio Console.

 

What happens with your resellers base set,?

 

I restored my Macrium Reflect backup from before I even booted the system to Windows for the first time to test this out. The preinstalled driver for my "clean installed" system was Microsoft's generic driver: High Definition Audio Device 10.0.18362.1, which refuses to connect to Soundblaster Connect but has no popping.

The driver present on the driver CD I received with my system is Realtek's 6.0.1.8591 package, which does not interface with the Realtek Audio Console that is automatically installed from the Windows Store directly after installing it, and while Soundblaster Connect does not claim to be unable to detect my audio device, none of the audio effects are available to turn on or off, though the Voice Morph does seem to work.

 

I'd speak to your reseller in case there is an issue with the audio once effects are being processed.

 

I noticed this on my p775tm1 and p870tm1.

When testing out the p870tm1 barebone, I used the nVme from my p775tm1 w/ W10 & drivers, and it also produced the same audio popping/cracking.

So I believe it's a driver issue.

 

Just a quick thought. Don't underestimate the possibility with incompatibility of win10 version with some of the said drivers. Changing to older or newer win10 might cure your worries

 

Hey, hope everyone's having a good day.

So just a few minutes ago the GPU fan stopped spinning and now the laptop turns off a few minutes after turning it on. Is there any way to disable that? The GPU has been a lot hotter before but it's turning off at the 60s.

 

Disable turning it on... Okay, jokes aside, i think it's a very good safeguard there. Take it from me. I had hp bought in 2011 with i7-2630qm and radeon 6770. 2014 fans stopped working but laptop worked. Skyrim played fluently for 1 minut and then the throttle kicked in. I still played it. 20 days after such continous strain gpu died. I think your clevo costs twice that. But repairing fans wherever, costs just a fraction of it

 

Yeah baking your hardware is not a good idea generally.

 

Yeah, you tell them overclockers...

 

Well no fans is worse because even idle it will be toasty.

 

The fan came back online and that let me use the laptop, but I'm pretty sure it's dying because it was incredibly loud. I set the fan to 0 and it was fine at 50-60 for a while, but then for some reason it jumped to 80s out of nowhere even on idle so I can't really use it at the moment. I'll see if I can get a new fan with my warranty.

 

Did you check the contact between the heatsink and GPU die?

 

I think it should be fine, I haven't touched it at all and it was fine before the fan started having issues.

 

Alright, sounded to me like there might be an issue there. What type of thermal interface is on the gpu? paste LM?
How are the copper heatsinks, are they gunked up or clean? Did you try to uninstall CCC or use a newer version to see if the software might be at fault?

 

I can't remember exactly, but Obsidian-PC are the peeps that did all the work regarding that. They look fine to me but here's some pictures http://imgur.com/a/lqjIAD0

For fan control and other things I use Obsidian-PC's software, since I don't like CCC very much.

 

I imagine that the exhaust vents might be blocked from the looks of it, could by why the fan ramps. As it can't get rid of the hot exhaust air.

 

Compressed air would usually blow that sort of thing out if you have not already tried.

 

Nah, I cleaned those when I took out the fan to have a look at it. I'm pretty sure the issue is that the fan bearings must be damaged and that's why it's grinding against the metal part and being extremely loud. Sometimes it does a high-pitched squeal too.

 

Did you pull the rotor off or just the fan assembly?

 

Just the assembly, I didn't want to try taking the fan apart

EDIT: It's a bit of a shame you can't disable the GPU and use the integrated graphics.

 

Plastic grinding on metal could explain the fan behavior, you might want to replace it as soon as you can. As people mentioned earlier in this thread, this could have consequences for your graphics card.

Btw. Did you take the metal cover off when you cleaned it? Did it get warped when you took it off?

 

Yeah I took it off, but I was pretty careful with it so it didn't warp or anything like that. It was doing the same thing before I took it off so I know it's not because of that. I did notice the fan blades were a bit wobbly too.

 

I'd definitely get a hold of the reseller and get that looked into

As for the integrated graphics, the iGPU isn't powered on if I remember correctly.

 

Mhm, that's what I decided to do.

 

How does it sound if you run the fans at max with Fn+1 ?

 

Extremely loud and annoying. It also has more of a chance to do that squealing sound. I don't want to do that for too long since when I did it before the fan shut itself off and the laptop turned off.

 

Running the fans max wont cause the machine to shut down, more likely that will be temperature or voltage related.

 

It didn't shut down because the fans were at max. I put them at max to cool it down and then they stopped spinning completely since the sound completely stopped and I didn't sense any airflow. Then it shut down like a minute later.

 

Hmmm, anyone know what this means?

https://imgur.com/a/203i8Ly

Cpu keeps shutting down on startup...
Warranty ended in December of 18 from HID. Suggestions?

 

Looks like GPU vram artifacts on that pic, the GPU/vram might be failing from the looks of it.
Does the system shut down within 30 seconds of pressing the power button or insta cycles?

Some things you could try:
Clean the pci-e contacts with isopropyl alcohol and repaste the GPU.
Downclock the vram once you get it back and running.

If that doesn't help, try running one card at a time in the master slot to see which card might be causing problems.

 

So far, the cpu will boot up but within 30 seconds of windows loading, the artifacts appear and the cpu freezes up. I’ll attempt to do what you suggested and report back. It’s a busy weekend for me so, I more than likely won’t be able to get to this until Sunday afternoon. Thanks again for the reply and suggestions.

 

You ran it for a minute with the fans off? Either way that points to some issue.

 

Is anyone running this machine with 4 sticks of ram ?
How does this machine run them? Dual channel or quad channel ?

Thanks!

 

I'm pretty sure it's dual channel, even with 4 sticks.

 

The CPU can do up to dual channel.

 

It's dual... I have 4 sticks.

 

Okay thanks !
Other question: can it handle xmp profile with 4 sticks ?
I currently have 2x8 GB gskill 3000 MHz cl16 rams and xmp 1 has to be selected or else they will only run at 2400 MHz.
If I buy the same modell 2x8 sticks Will áll four sticks run at 3000 MHz cl16?

Or it cant handle xmp1 with 4 sticks ?

 

The answer is a big "maybe", since you're basically mix matching two different kits together.
It doesn't matter if they are the same make/speed/size, as they were not tested as a kit of 4 and guaranteed to work together.
They might boot for you at 2400 all 4, but then XMP profile might not work etc.

 

It's more stressful to run 4 sticks than 2 due to higher load on the IMC and more interference on the end often traces.

 

Well the GPU can stay below 85 with the fan off for around 10-20 minutes, it's a bit random. Eventually I have to put it to sleep again though since it creeps up to 90.

 

Wow, noticed the same issue, it's very weird. Basically, if the temperature rises up very quickly, the fans don't ramp up for some reason and stay silent even if the temperature reaches 90 degrees Celsius on GPU. But, if the temperature gradually increases, the fan goes with it and keeps the GPU around 80s.

 

Make sure you are on the latest firmware for that.

 

Welp, I have the latest Windows 10 1903 with all updates, drivers from John's @ Obsidian-PC tool and his software all around. Also, the BIOS is 1.07.24 if I remember correctly.

 

If you use CCC try reinstalling it after the 1903 update, as it manages to break some of the drivers from my experience.

 

Yeah, some stuff went crazy after the update, so I'm looking forward to reinstalling the whole system. But, I'm using John's software and not the CCC, so I don't know. EC Automatic is in place, so it is supposed to be controlled by the EC internally and should not be affected by drivers or software.

 

I'm manually disabling the fan since it's damaged. I don't think I ever had the issue you're talking about.

Also I finally have a backup laptop to use while I'm waiting for Obsidian-PC's support to see what they say about replacing my fan and such, it's taking a bit of a while though. I first messaged them on the 19th and I've only had one response.