E6410 Owner's Thread

ok , but the latest version was released on September And you said 15th October, that's why I was asking

Edit : Forget it, the problem is that I opened the E6400 driver page ...
You're right, the latest version was released on 15th October ...
http://support.dell.com/support/dow...H&osl=en&SystemID=LAT_E6410&catid=-1&impid=-1

 

Try using the Microsoft Update Catalog WHQL drivers to verify that the issue is not a product of the drivers. There was a known issue with the reproduction of sound through a DisplayPort to HDMI interface with the previous drivers, and I would not be at all surprised to see this issue revitalized in the current version. For what it's worth, the latest versions of the NVIDIA Verde release program appear to have working audio as well, if you'd like to keep up to date. The Microsoft Update Catalog drivers will guarantee the greatest success in my experience, however, so I would start from there.

 

So I'm having a couple of issues with the machine:
1. As it turns out, the sleep wake issue hasn't gone away - I get a black screen after the Windows boot screen and then it just seems to freeze.
2. The touchpad randomly starts acting REALLY weird.

 

Did you try this?

Did you try running the Dell diagnostics CD?

Did you install latest Dell drivers for Win7x64 in order when re-imaging?

GK

 

Thanks for the response. I believe I had read something to that effect in another posting. I was HOPING that the newest drivers would have corrected this issue. Can you tell me where I can download these drivers? I assume it's windows update, but I don't want to take a chance and fetch the wrong ones.

 

I would recommend the following:
If possible upgrade the i3 to an i5. You can always upgrade memory and hard drive easily, upgrading the processor is not an easy or inexpensive task.

If you get the 1400x900 you can always set the resolution lower. Obviously the display is better (crisper) at its native resolution, but between either bumping down the resolution or using windows to enlarge fonts (probably a better solution) you at least have the option to bump up to a higher resolution.

The NVIDIA video adapter is nice, but beware that it will cost you battery life. Also, I have found that even when using the newest drivers, the NVIDIA adapter is having trouble with pushing audio through to an external display.

My .02

 

Either one of these drivers works for my computer. I have tested audio using a DisplayPort to HDMI cable on my HDTV. I would try the Microsoft Update Catalog version first, though I am inclined towards the Verde release, since it has some bug fixes, as well as the clean install option. As a recommendation, avoid using OEM video drivers. This applies to almost every notebook manufacturer :/

Microsoft Update Catalog: v259.47

• Windows Vista / Windows 7 x86 (32-bit): http://download.windowsupdate.com/m..._7ae6c54845a76e0c1b796d023124b6c43d908c63.cab
• Windows Vista / Windows 7 x64 (64-bit): http://download.windowsupdate.com/m..._70a476ede1c3a23125e47bfbeb0d33acec9c13b7.cab

NVIDIA Verde Notebook Release: v260.99

• Windows Vista / Windows 7 x86 (32-bit): http://us.download.nvidia.com/Windo...ok_winvista_win7_32bit_international_whql.exe
• Windows Vista / Windows 7 x64 (64-bit): http://us.download.nvidia.com/Windo...ok_winvista_win7_64bit_international_whql.exe

 

Code:

Power Efficiency Diagnostics Report
Computer Name XXXXXXXXX-PC 
Scan Time 2010-10-27T04:49:14Z 
Scan Duration 60 seconds  
System Manufacturer Dell Inc. 
System Product Name Latitude E6410 
BIOS Date 08/10/2010 
BIOS Version A05 
OS Build 7600 
Platform Role PlatformRoleMobile 
Plugged In false 
Process Count 66 
Thread Count 800 
Report GUID {9c0b7e45-0d4a-43fa-a7d7-101d053f33e7}  

Analysis Results
Errors
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device 
Host Controller ID PCI\VEN_8086&DEV_3B34 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_0A5C&PID_5800 
Port Path 1,8 

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub 
Host Controller ID PCI\VEN_8086&DEV_3B34 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_8086&PID_3B34 
Port Path  

USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name Generic USB Hub 
Host Controller ID PCI\VEN_8086&DEV_3B34 
Host Controller Location PCI bus 0, device 29, function 0 
Device ID USB\VID_8087&PID_0020 
Port Path 1 

CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 7.12 

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
Warnings
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10000 
Maximum Timer Period (100ns units) 156001 

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000 
Requesting Process ID 400 
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\plugin-container.exe 

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000 
Requesting Process ID 3092 
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\firefox.exe 

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name firefox.exe 
PID 3092 
Average Utilization (%) 4.46 
Module  Average Module Utilization (%)  
\Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\xul.dll 1.78 
\Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\js3250.dll 0.93 
\SystemRoot\system32\ntoskrnl.exe 0.37 

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System 
PID 4 
Average Utilization (%) 0.28 
Module  Average Module Utilization (%)  
\SystemRoot\system32\ntoskrnl.exe 0.13 
\SystemRoot\system32\DRIVERS\nvlddmkm.sys 0.08 
\SystemRoot\system32\hal.dll 0.01 

CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe 
PID 2908 
Average Utilization (%) 0.22 
Module  Average Module Utilization (%)  
\Device\HarddiskVolume3\Windows\System32\dwmcore.dll 0.07 
\Device\HarddiskVolume3\Windows\System32\nvwgf2umx.dll 0.05 
\SystemRoot\system32\ntoskrnl.exe 0.02 

Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000 
Requesting Process ID 400 
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\plugin-container.exe 
Calling Module Stack  \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 
 \Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll 
 \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\xul.dll 
 \Device\HarddiskVolume3\Windows\SysWOW64\user32.dll 
 \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\xul.dll 
 \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000 
Requesting Process ID 3092 
Requesting Process Path \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\firefox.exe 
Calling Module Stack  \Device\HarddiskVolume3\Windows\SysWOW64\ntdll.dll 
 \Device\HarddiskVolume3\Windows\SysWOW64\winmm.dll 
 \Device\HarddiskVolume3\Program Files (x86)\Mozilla Firefox\js3250.dll 

Power Policy:Active Power Plan
The current power plan in use
Plan Name  OEM Balanced  
Plan GUID {381b4222-f694-41f0-9685-ff5bb260df2e} 

Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality Balanced  

Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Balance Video Quality and Power Savings  

Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality Balanced  

Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality  

System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 404SanyoDELL RG04906 
Manufacturer Sanyo 
Serial Number 404 
Chemistry LION 
Long Term 1 
Design Capacity 62160 
Last Full Charge 62160 

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false 
S2 Sleep Supported false 
S3 Sleep Supported true 
S4 Sleep Supported true 

Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 
Index 0 
Idle (C) State Count 3 
Performance (P) State Count 11 
Throttle (T) State Count 8 

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 
Index 1 
Idle (C) State Count 3 
Performance (P) State Count 11 
Throttle (T) State Count 8 

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 
Index 2 
Idle (C) State Count 3 
Performance (P) State Count 11 
Throttle (T) State Count 8 

Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0 
Index 3 
Idle (C) State Count 3 
Performance (P) State Count 11 
Throttle (T) State Count 8 

And yes, I have the latest drivers for the touchpad installed.

 

Ok, I have checked the bios, it is running A05. I have uninstalled and reinstalled the video drivers. I am still having one more issue. When playing a video it hangs up about 20 minutes into playing. After I reinstalled the video driver, it seemed to play about 30 minutes or so before doiing the same thing. I just got off with Dell support, they had me run a system diagostics. Everything came up clean. Their suggestion is replacing the laptop. Any other ideas??

 

Hangs? Like as in a hardware lockup? It works for awhile, perhaps ruling out software, and then locks up, perhaps suggesting extended use/heat pushes a marginal component beyond some operating threshold.

Dell may be right to advise replacing it.

GK