Latitude E6510 Owner's Lounge

It would be interesting to know how many root causes there are for the trackstick error.

On the other hand, this error might be just a symptom or side effect.

 

Presumably, it is a hard fault to a hardware diagnostic test... enough to implicate the motherboard hardware and to halt any further pursuit of a known good OS install. And confirms your suspicion.

FWIW, I've updated my E6410 Win7 x64 re-image notes linked below to aid future attemtps to install the OS.

GK

 

Well at the least it's good to have a hard error code to implicate SOMETHING on it (rather than just my saying "oh well it's freezing up whenever it feels like it").

 

I don't see how it helps.

You call Dell, you tell them it is freezing up under a variety of conditions and you want a replacement. End of story. That's all I had to do.

 

Well chat was no help...she asked me to do some things and what I've already done, then told me to consult the Dell Solution Station number because they're more experienced in this particular issue ("oh BTW, that is fee based"). Guess I have to try the tech support phone # on Monday

 

You should not pay for anything. The evidence points to a hardware problem which Dell need to fix. A small proportion of the Outlet stock ends up there because of problems encountered during first usage. If these are a bit obscure then Dell may resell thinking that there is no problem. Some years ago I bought an Inspiron from the UK outlet which I had to send back twice before Dell figured out what the problem was.

John

 

Tell me about it. Also that track stick error only occurs when diagnostics are run through that disc Dell sent with the computer. It's not there on the diagnostic that's already on the computer in that OEM partition (strange). Otherwise, extended diagnostics shows nothing wrong with it (and yet it's still freezing in use, so much for "diagnostics"). Regarding what VeryOldGuy said, the response I got was most what I was worried about...their passing the buck to making it somehow something I'm doing and not an actual problem. Funny how 5 reinstallations of OS's and none of them work right, yet somehow it's "my doing" according to them.

EDIT: I think I may have found something but have to test for awhile to verify before I jinx anything....still going to have to be fixed if I'm right, but I'll know what's going on.

 

Is 50c normal for the GPU using just Mozilla? I was playing DoW2 last night and it only went up to 55c so I'm kind of curious.

 

OK I think it's safe for me to say something being it's still working after about an hour and a half. This morning I took another stab at it, reinstalling W7 Ultimate back on it. This time I wiped the drive and formatted it TWICE (with the exception of the OEM partition which I left), and changed the performance settings in the bios. This is what we have in A05 of the bios under "performance":

* Multi-Core Support (D)ALL (*)1 ( )2
* Intel Hyperthreading Technology ( ) Enable Hyperthreading Support
* Intel SpeedStep ( )Enable Intel SpeedStep
* Intel TurboBoost (*)Enable Intel TurboBoost

Far as I know all of the default settings are all, and enable for the other three. I knocked the multi-core support down to 1, disabled the middle two settings, but left TurboBoost enabled (since it has to be on to install the driver for it). So far, after installing the OS, all the Dell updates in GKDesigns suggested order, all the Windows Update stuff, defragging the drive, installing some other programs, AND running a burn-in program for about a half an hour, the computer is STILL running (no lockups, no BSODs, nothing). Now assuming (like I am) that the method that I used for nuking the hard drive contents didn't really make a difference, which of the three options in the bios that I changed would likely cause the lockups/freezing like I was experiencing before?

 

@catnapped

Normally there is a 21 day return policy, during which a laptop can be returned with no restocking fee, if defective etc., etc.

You call, tell them it is defective and that you want to return it. Be firm but polite.

The reason I suggested this several posts ago is because messing with the laptop increases the chance that you might do something which makes the laptop more difficult to return.

Finished with this topic. Good luck.