M6600 Owners Thread

Do you have idea how to keep the backlit always on? It is just automatically turned off. And I have to stroke some key or touch pad to get the light on again. It's a little bit annoying...

 

Thx, I already did a long back but never head back from him!

I opened the box and to my shock, the laptop is now in worse condition! Touch screen is not working, scratches etc.. this is turing into a night mare! I have to talk to some one higher-up or mail the laptop to some one directly in Dell to see how shoddy the service was done!
All started with an onsite repair to replace the hinge on the screen and here I am, for a workstation level service this is the worst service I have ever seen...
Included are some pictures.

 

mmm pretty sure that unless someone from Dell (mano-g?) wants to drop in and explain some of this shoddy service i'll be moving my company over to Lenovo and will be not be placing my order for an M6600. Their products may not be as good but at least the next day service is next day, they get the repairs right, the orders arrive within the same week and when they stuff up an order they send another NEW laptop and don't even ask for the other one back... Dell isn't looking too good anymore.

Chances are the next post from a dell rep wont even address this and if they do it will be some abrupt carefully worded off-hand comment that does nothing to help us out or reassure us that Dell is worth buying from anymore, just as most of Mano-g's previous posts have been.

And yes, I do manage IT at my company, we order between 10 and 15 systems every week. If any dell reps want my customer number as proof I'm pretty serious about moving away from Dell I'm happy to provide it. I'm just sick of them not having their act together. If I can't get good service as a private customer why would I continue my business on a professional side?

/rant.

 

Yes, read my horror story some pages back where our local Dell contracted repair guy scratched up ours as well while replacing the touchscreen.

Dell_Mano_G has not responded to my last 2 emails either. I wonder if he is distancing himself from the service woes and panel problems.

I think one can argue that a panel like the Chi Mei has no place in a premium laptop like the M6600. The web has large multiplying effect, and perhaps some people who would have been OK with a Chi Mei panel, now want it replaced after reading about it in here. Mano mentioned that it was because of this forum that Chi Mei was no longer used.

 

PM'd to Mano_G. Perhaps the public is not the place for me to be posting this but I feel if the response is negative - people ought to know, so they know what they are getting into. If it is positive, then it shows Dell cares about its customers and is prepared to make a few sacrifices and spend a few dollars in exchange for a good rep, a quality product and more business in the long run - something many companies sadly are unable to grasp.

 

It is funny, I brought this one machine to test out at our company under small business section as a trail given the positive reviews in Aug-Sept this year in this forum. We are a pro HP shop and I was hoping to get some of these in to try out further. Now I understand why our IT uses HP for laptops and desktops.

Lemons can happen and some times things go wrong, but this is too far to hold any postive hat towards Dell. I just send a strong e-mail to Workstation team that has put in the service request to replace the laptop! I am almost tempted to mail this laptop directly to some in Dell headquarters ! I hope Dell does not push me there...

I was being respectfull so far to not air the issues in public forum, but seeing the service at least warn folks on how things can get pretty bad...

 

Or he could be on vacation. It is Christmas/New Year time after all.

 

I totally agree. Lemons DO happen, even a lot in some cases, but the way a person views the product is influenced primarily by how the company responds to the issue. Buying a faulty product and then being ignored leaves a sour taste in ones mouth but the same situation followed by apologies a fast response and "the extra mile" makes customers keep coming back for more.

I have worked in sales and have stuffed up many times... but I even had thankyou letters after the customer didn't get what they paid for because I made a point of doing everything I could to make the customer happy.

 

Long vacation I guess. I sent him those emails 27 days ago.

 

I had several issues on my E6520 and poor customer service, after emailing the CEO everything was quickly and professionally sorted out.