BIG M4400 problem: full system lockup!

I-RAM, I thought you said earlier that the lockup also occurs in XP 32....so it can't be a Vista 64 problem.

 

No, but I was guessing that it happens because of V64 in my hard-drive. Which is a stupid guess but Dell is really doing their customers dirty by selling these faulty new laptops and claiming they're reliable.

UPDATE 6:

11:05 in the morning. 3 lockups during my C++ class. This is disgusting and embarassing.

 

Download a linux livecd and use that. Then you can check if its windows related or not!

 

We've experienced this issue on XP-32, XP-64, Vista-32 and Vista-64 ... it's not an OS issue. (As far as we can tell.) The systems do pass diagnostics though.

Dell is shipping us some new laptops which should (hopefully) be here in a few days. If this solves the problem, I'll let you all know.

 

Did you see this on four separate machines, or fewer machines running multiple OSs?

I think the Linux live CD test suggested above is a good one.

 

Two separate machines for the above issue, with a 3rd blue-screening on XP64.


If the replacement machines from Dell don't solve the problem I might try the Linux CD idea.

 

How do I convince Dell to replace the system?

But that might not even fix anything...worst feeling ever when you have to hard reboot in from of friends every couple of minutes and pass it off as something that I messed up on.

 

We are business gold customers. It's a company (5,000+ employees) that buys exclusively from Dell. Even with that it took over 3 weeks of screwing with this things and threat of return to get them to swap them out.

You could return it, and re-buy. I don't know if they have a restocking fee.

I'll let you know if the swapped out systems helps at all. (I'm only somewhat hopeful)

 

We are returning ours today to exchange for M6400s. My boss determined we have far too many hours spent troubleshooting this already. We're also gold support customers (state government, 10,000 employees) and it only took us a few days to get the return approved, maybe because we're moving up to more expensive equipment. Good luck guys!

 

Dell isn't the company it once was as far as quality is concerned. (or customer service for that matter).