Cannot install Dell Latitude E6400 Webcam after clean install

Hello. I have totally the same problame. Could you find out sometinhg? I have Vista 32bit bussiness edition, E6400, and the same error message that you have...
I'd be very greatfull if you can tell me how to solve this problame.
Thank you very much

 

Please clarify which problem you have.

You need to first install the driver off a CD that should have come with the computer before installing the driver off the Dell download site. If you don't have / didn't receive the CD then read through my previous posts for a link to a file.

John

 

I had just purchased a Dell XPS M1330 running Vista 32bit, and wanted XP. After installtion of XP, everything worked beautifully except for the webcam. The driver that came on the Dell Drivers and Utilities CD would go exactly to 80% completion before telling me that “An error occurred while setting up the driver.” "You must restart your computer." Or something along these lines.

I tried installing the software before the driver, driver before the software, removing SP3, 10 different Creative Lab drivers, nothing worked.
Randomly I went into the Device Manager and noticed that after one of the 80% installs, then “An error occurred while setting up the driver.", that the webcam was in the device manager tree, but there was a yellow question mark next to it. I simply right clicked on it, selected Update driver, the wizard searched the Driver CD, didn't find anything, connected to the internet, and Voila!

It started telling me that it was installing files, and then a minute later my webcam was working. I just stumbled on this thread and thought I would share. Good Luck!

 

Sounds like you installed the driver on Windows Update.

When I installed Vista x64, I installed the driver from dell.com, then the Dell webcam app on the OEM CD, and then the app patch on dell.com under 'all results'. Webcam works so I have not updated using the driver on Windows Update.

GK

 

Hi all,

I haven't been on lately, but now I am I'd like to thank all of you and I will get started with trying to get it fixed with the suggestions you made.

Thanks and I'll keep you guys and girls up to date!

Bye!

 

I found a problem with the XP driver for the Creative Webcam that ets installed throuhg windows update, sometimes when hibernating I get a series of messages about "unable to stop stisvc.exe for 30,000ms"

The driver from Dell/Creative doesn't seem to suffer the issue.

 

I previously did not have any problems installing the Creative webcam driver on my E6400 (see my previous post on this thread). On a recent reinstall of XP Pro, I had problems loading the R200491 driver. I receive the "An error occurred when installing the driver" at the 90% complete range. I even tried the version on the Resources CD without success. I cannot figure out why it doesn't load on the most recent install. I am follwing the exact same sequence that I followed when I successfully installed the first time.

I did another clean xp reinstall and loaded the webcam driver first but still ran into the error. Finally, I contacted Dell and they concluded that I needed a new camera. I'm not totally convinced of that conclusion so I wanted to survey others.

When a clean XP or Vista installation is performed, does Windows recognize the camera and install a generic driver? Ie, can you see the webcam in the device manager prior to the Creative driver being installed? In my installs, the webcam never even appears.

Thanks...

 

Was that driver from the specific Dell webcam CD? If not, get the file linked to one of my previous posts in this thread which contains the contents of the webcam CD then install that software. Afterwards update with the software on the Dell download site.

John

 

John, thanks. I thought you had to load the webcam Driver before the Application. I have the webcam CD so I don't think that is the issue. I've tried loading the cd first and I still have the problem. With just the application loaded, it says that it cannot recognize any devices. I think I have to load the device driver first to have the application to recognize it. I wonder if there really is a hardware issue. The problem with diagnosing that is that there isn't anyway to test/identify it through the diagnostics or BIOS.

 

If your webcam do not appear in the device manager as an "unknown material" and if you never managed to have you webcam running - it is maybe that your webcam is effectively not working at all.
So call dell, explain your problem and if effectively it is a hardware problem, they will send you somebody the next day. It happened to mine (E4300).