Latitude E6510 Owner's Lounge

Thanks for checking John. Could you please also check if the following appears as well in the system logs.

"The driver \Driver\WUDFRd failed to load for the device USB\VID_0A5C&PID_5800&MI_01\7&66de6c9&0&0001."

Thanks!

 

What is the source of that error message? My system log has innumerable entries.

John

 

Source: Kernel-PnP
Event ID: 219
Task Category: 212

screenshot is below.

 

I've got a few of the same messages. It relates to the Smartcard reader. Microsoft Technet linked to two support pages here and here. The latter allows you to request a hotfix. You will get a link to the file via email.

John

 

Ahh something new popped up today!

I usually put my computer to sleep. This morning when I woke it up, the screen went blank, then rebooted, then displayed this message at the screen:

It rebooted again and then loaded windows etc fine.

I hope this is not a harbinger of bad things. I tried to reproduce it but didn't happen again. Will check for this tomorrow morning after letting it sleep for a few hours.

 

This means that your system was not able to obtain the results/feedback of POST (power on self test, which happens during booting). I would start looking in the BIOS logs and see if something has been reported.

Try upgrading your BIOS to latest if it has not been yet and give Dell a call to check if they have something in their knowledge base about it.

 

Thanks for checking John. This tells me that something is wrong with the DVD drive's hardware rather than a software issue.

 

Nothing suspicious in the logs yet. Will probe deeper into this if it happens again.

 

I realize you have been messing with the laptop since this was posted, but at the time this was captured in the Event Log, was the laptop running the Dell factory image, or did you reinstall Windows?

When you rerun the Windows Experience Index assessment, what scores are reported?

 

Well I have seen this message and the other message with Dell's image as well as reinstalled OS. Score for this machine is 4.5, lowest on the graphics (Intel HD).