New M6500 Discussion Thread

Express Card would definitely work but that's like a bad flashback to having to deal with PCMCIA wireless cards and Zircom LAN card's in the old Stinkpads.

I am not discounting what you are saying, I just prefer to get my one 3.0 port on board namely on a $4000 laptop.

 

USB3... maybe next september, with M6600

 

I agree with Bokeh here being one of the first owners I think he has gone out of his way to try and provide info on an extremely important topic.

Manny,
If you don't have the machine, don't plan on owning it along with not being familiar with any of the calibration tools we have been talking about why be a backseat commentator?

 

Does anyone using an SSD via ExpressCard, does it perform well ?

 

We appreciate all your posts and the time you spend to find solutions... and I agree with you...

To be sincere, I regret my W700... in more than 10 years we never had any problem with Lenovo. For me it is the best "Pro"Support. Nothing compare to Dell and their NonProSupport.

We have about twenty workstations at the office and about fifteen "professional" laptops from Lenovo and HP and never had a problem of service, they are Pro... not like the Dell ProSupport who send incompetent engineer... I believe they are good with gamers or families ($500) but not with businesses and $8000 systems!

 

Dell must have traced my posts back because as soon as I complain on here to cancel the thing ships. I will hold on to it and play with the calibration before I return it for the updated model.

As for the Express Card SSD, we have a few here at work but they are slow compared to the SATA SSD drives. Basically think of them as high speed compact flash cards.

Which also makes me question a RAID5 on these machines. The MiniPCIe cards are much slower as well, dont know how that will help performance.

 

lol there you are Bokeh, I know you where in there somewhere.

I plan on buying the M6500, I wanted to know what I had to do to make the
M6500 fit my Needs and I have. From what a can tell, I have two options with the

Display Panel.

1) Replace the whole assembly with a new one, frame and LED Display Panel.​

2) Replace the old Display Panel with a new LG LED Display Panel, and wiring brackets ​

Then stop regurgitating things you here from dell, and just give us the facts as you know them.

When someone gives you a good suggestion, you might say something. And the same is true about a bad suggestion, this way people know if they are on the right road or not.

Like that works or wrong. We all are trying to help in this mater.

Bokeh, you have used Datacolor before this right, on you M6400 right was it this hard.
Doesn’t that tell you something, about the M6500 Screen is wrong.
With a true 8-bit Display Panel, calibrating the display should be a snap right.

I think part of the problem is this is 6-bit+2-bit Display Panel

"TN Panels are Never true 8-bit. this is only available in MVA or IPS Panels,
In all their differnt forms".

I know that you know what you are talking about when it comes to Calibrating the Display Panel, that’s why you are so pissed off right now; you know it shouldn’t be this hard.

lol I am selling my W700, if not I will own M6500, W700, and HP dv8000 Notebooks.

 

Do you have "Client Gold Support / ProSupport"? They have been very good to work with for many years. Can't say the same about XPS or Home support though

Here is the info on GTS/Pro Support from my Warrenty Status page:

Client Gold Support / ProSupport

Gold Technical Support (GTS) and ProSupport help ensure the comprehensive support you need is at your fingertips. GTS and ProSupport is available in 1, 2, 3, 4 or 5 Year coverage to match your hardware warranty period. The GTS and ProSupport support teams are composed of advanced-level technicians who are MCP (software) and/or A+ (hardware) industry-certified, with significant training and tenure at Dell and possess a deep knowledge of Dell products.

Gold Technical Support and ProSupport features -

* A secure Internet connection that can enable Dell technicians to troubleshoot and often fix user problems remotely.
* Highly trained industry-certified Service Delivery Managers available to support escalations within Dell and many third-party vendors.
* Central queue for case management.
* Average time to answer is 2 minutes or less.

Your IT staff can bypass troubleshooting and access advanced level technicians who help diagnose the problem quickly and accurately.
Service Management Reports available upon request quarterly summarize service usage, escalation history, and service trends.
Chat and email support for greater response flexibility
Specialized queues to address the unique needs of small business, large business and public sector customers.

 

I would actually try the Samsung display and see what conclusion you come to. Lenovo is rumored to be using the exact same display in their upcoming W700 refresh.

The biggest issue with the display is that we are not used to what they can do. My M6300 (do not have an M6400) and E6500 both have displays that are much more limited in their ability to display color, contrast, and overall brightness compared to the M6500.

If you turn the display on the M6300 all the way up, you might get 200 nits, and the image will be much more washed out than the M6500.

If you turn the M6500 all the way up, you get 330+ nits that is still retaining its contrast between light and dark. This makes it look kinda like an Plasma TV or one of the newer LED TVs.

If you are a person that is used to turning the brightness way up, you are going to see some very intense colors. You might even post about those colors on a forum. In time I have gotten much more accustom to using the screen as a tool.

If I turn the brightness down to a level that would be appropriate for photo editing, the colors are fine. They are not as perfectly dialed in as my desktop, but they are lightyears ahead of what my M6300's ccfl display is capable of.

On the 8bit vs 6+2bit panel debate, I am going with what I see. There is no posterization, there is no banding on test pages. If I am not careful with calibration there can be some incredibly slight tints in grayscale test images, but nothing that I have seen in the real world.

I am also going with what I read. That LG display is also a TN display. If LG can do an 8bit TN display over a year ago, I think Samsung can do one too.

Lastly I am going with what I heard from a room full of engineers on a conference call. Dell says its an 8 bit panel. If you or anyone can prove that its not an 8 bit panel, then it would make that entire team look really bad. Do you think they would take that risk? When I clarified the question to make sure there was no way to dodge the question and they still maintained that it is a true native 8bit panel, don't you think they were sure of what they were talking about?

I know that you can say that they did give me incorrect info about the NTSC color space being only 45% during the first call. That was a comment made by 1 person the first time and I did not follow up on it. During the second call they made sure to correct that mistake and they all agreed on the NTSC mode being the native mode with 108% coverage. This also agrees with what Keith, Adam, and myself were seeing with our own eyes.

I don't regret the things that I hear from Dell. I am surprised that 5 or 6 people would give me 2 hours of their time on the phone and many more between the calls just to help work out some of the issues I was having. I get the sense that they are watching the posts of actual users of the M6500 and trying to make sure we are happy.

 

Finally someone respond to one of my posts!

I feel now there are only Dell employees in that Forum...

What you wrote is theory and marketing and not at all objective.

We stopped to work with Dell after the Precision M60 and the Gold Technical Support. "Average time to answer is 2 minutes or less" THAT is bulsh***. Only to try to have someone it takes min 15 minutes and you need to answer to 2 or 3 switchboards before to speak with a Technician (in London, the number is 0844 338 10**). My account manager told me that the Gold support doesn't exist anymore. Only ProSupport. I paid for the 5yr ProSupport and the 5yr Insurance for my $8000 system...

Today my surreal experience continued with the ProSupport. One of the manager "insulted" me telling me that my NEW damaged system will be not support anymore!!! and that I had to contact my lawyer. I did.

"Highly trained industry-certified Service Delivery Managers available to support escalations within Dell and many third-party vendors" : with an engineer not able to fix that computer in 3 hours! you are not serious!...

I am still waiting a new ETA for a replacement system but in the meantime I already worked today with my PR (one of the best in Paris) to be able to relate my surreal situation. Just in case. I never felt so frustrated by an after sales Service and no being able to express myself correctly frustrated me more (I speak 4 languages but not very well English - it is one of the reasons why I am opening an office in London and I am living there now).

If my case is not resolved next week, everybody will be able to read my Dell ProSupport experience with the "fastest laptop in the world" in the news and on the Net. I will personnaly use all my energy for this and I have numerous pieces of evidence...

People here who are not working for Dell, will have the choice to continue or not with that company...

Will see.

I will try to change my mind this week-end. This forum did not help me to take distance with the situation.

Have an excellent week-end.